Fantastic company. My ear irrigation machine failed yesterday, and Dorset Nursing Supplies shipped a replacement out for me the very next day. Even put an urgent delivery sticker on it. A huge thank... See more
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Review summary
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Completed my online order, was approved the same day and out for delivery. Very impressed! Thank you for my goods! P.s I like that you want to confirm training and registration seeing as these day... See more
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Impressed. My first time using Dorset Nursing Supplies. Ordering was easy and I received notifications at every step of my order. Delivery was on time. The goods were well packaged. Very good. Would u... See more
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As always, exemplary service, and a great range of products. On this occasion, a commode cushion was ordered one day and arrived the next morning. The cushion was a universal fit, and was found to... See more
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Company details
Written by the company
Dorset Nursing Supplies is a family owned business and an established and well-respected medical supply company within the NHS and the care industry. We have been a provider of medical supplies, medical equipment and incontinence supplies since 1985. We also provide our engineering services where we will fix and repair any medical equipment such as hoists, beds and much more. Our store is based in Bournemouth, Dorset, however we deliver worldwide so everyone can enjoy our amazing deals! When an order is placed from within the UK we aim to deliver it by the next day (subject to stock availability). We are happy to hear any and all reviews so we can keep our standards high! Thank you!
Contact info
Unit 4a Wilverley Road, , BH23 3RU, Christchurch, United Kingdom
- 01202425070
- sales@dorsetnursing.co.uk
- dorset-nursing.co.uk
4.8
Excellent
366 reviews
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Replied to 100% of negative reviews
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Great service as usual....
June 2, 2025
Reply from Dorset Nursing Supplies
Thank you for your kind review Ian! DNS
I ordered a swimsuit from Dorset and…
I ordered a swimsuit from Dorset and paid £4.75 for delivery. The checkout page stated that this would be a next business day service. The item arrived on day 4 , delivered by Royal Mail using a 'Tracked 48' service costing £2.80.
I understand I need to pay a delivery charge on online items but I am not happy being misled on both the service and the charge. This is very poor.
The swimsuit has not been tried yet so my view of the company may change.
Response from customer service : -
We do not guarantee next day delivery. We aim to deliver your order within 1-2 working days (Monday to Friday), for orders received before 1:30pm.
Statement from checkout page : -
For all items in stock and not specially delivered directly from the manufacturer, our service is next working day delivery
The item was in stock and ordered prior to 1:30pm on the 2nd June.
Which statement is correct ?
June 5, 2025
Unprompted review
Reply from Dorset Nursing Supplies
Hi David, your item was dispatched directly from the manufacturer, which is not on our next day delivery service. Within that statement you have highlighted it also specifies "Lead times will vary depending on the item"
Our standard delivery charges are:
£6.50* (+ VAT) - Orders under £25 (before VAT)
£4.75* (+ VAT) - Orders under £50 (before VAT)
£3.50* (+VAT) - Orders under £100 (before VAT)
Carriage Free - Orders over £100 (before VAT)
This covers packaging and admin time, as well as the postage.
For all in stock items that are readily available, we pay for and send them on a next day delivery service with Parcelforce. However, the disclaimer for 1-2 working days is to cover any complications during delivery, such as delayed shipments or the customer not being home. As you discussed with our customer service team, we have asked our website team to review how this is worded to avoid any further miscommunication in the future.
We hope that you are happy with the product, and if you have any problems, please contact us directly on sales@dorsetnursing.co.uk
Kind regards,
Dorset Nursing Supplies
Swim suits were lovely colours and…
Swim suits were lovely colours and patterns. Unfortunately the main drawback is trying to actually get them on. I appreciate they’ve got to be a snug fit to prevent leaks but even so I didn’t expect to be a contortionist. I’m usually a size 10 but chose 12/14 which normally would be rather loose on me so I would definitely say go up at least 2 sizes.
May 22, 2025
Reply from Dorset Nursing Supplies
Thank you for your review, we appreciate the feedback! :-) DNS
The supplies came so quickly and were…
The supplies came so quickly and were well packed.
May 19, 2025
Reply from Dorset Nursing Supplies
Thank you for your review :-)
Reply from Dorset Nursing Supplies
Thank you for your review! DNS
Highly satisfied customer…
I was able to place my order directly to a person
on the telephone.
The order was taken correctly and delivered promptly
Needless to say that the product - Propad mattress
overlay is excellent for my needs
April 9, 2025
Reply from Dorset Nursing Supplies
Thank you for your review Christine, we really appreciate it! DNS
Great customer service
Quick and.prompt delivery. Very helpful.. excellent customer service
April 9, 2025
Reply from Dorset Nursing Supplies
Thank you Emma! DNS
Always very helpful when I purchase…
Always very helpful when I purchase items very polite will continue to use Dorset nursery’s kind regards highland hearts🌟🌟🌟🌟🌟🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾😎😎😎😎
April 4, 2025
Reply from Dorset Nursing Supplies
Thank you Patrick, we have passed on your review to Steve who you usually order through 😎
Good company to deal with.…
Rang the shop and spoke to a gentleman who was very helpful and polite. Then I made a purchase which came well packaged and on time.
April 1, 2025
Reply from Dorset Nursing Supplies
Thank you for your kind review Bruce, we really appreciate it! DNS
Always polte and helpful ,quick delivery
March 31, 2025
Reply from Dorset Nursing Supplies
Thank you Pam!
Great Service and Pricing
Excellent service all round. Slight hiccup with the order but sorted immediately. A sign of good Customer Service when issues are sorted straight away with no hassle.
March 5, 2025
Reply from Dorset Nursing Supplies
Thank you for your review, we really appreciate it! DNS
Great service and communication
Great service and communication. Fast delivery of required item.
March 7, 2025
Reply from Dorset Nursing Supplies
Thank you for your review! DNS
Efficiency
Phone call no hassel e.mailed products to.me I ordered and recieved by parcel post no holdup very efficient service would use again .
March 4, 2025
Reply from Dorset Nursing Supplies
Thank you for your review Beryl, we really appreciate it! DNS
Reply from Dorset Nursing Supplies
Thank you for your review, we have passed this on to Steve who helped you :-) DNS
Speedy delivery
Speedy delivery, great prices and convenient online ordering system.
February 20, 2025
Reply from Dorset Nursing Supplies
Thank you for your review, we really appreciate it! :-)
I like to order by phone
I like to order by phone, and I’ve found the Dorset Nursing Supplies staff really friendly, knowledgable and helpful.
On the one occasion when an order went missing (got caught in Christmas post), they were understanding and quick to replace,
As a sole trader, I am absolutely delighted to be supplied by them.
February 20, 2025
Reply from Dorset Nursing Supplies
Thank you for the review! We are always happy to help and are glad to hear you are happy with the service! :)
The swimsuit is just as illustrated
The swimsuit is just as illustrated. I have not swim in it yet as it only arrived yesterday. It fits well although I would have liked bra cups in the top.
Good service from suppliers. Answered question quickly and delivered promptly.
February 11, 2025
Reply from Dorset Nursing Supplies
Thank you Ann, we appreciate you taking the time to leave us a review :-) DNS
Extremely quick delivery
Extremely quick delivery, well packaged.
Very pleased with product.
February 12, 2025
Reply from Dorset Nursing Supplies
Thank you for your review, we're really happy to hear you're happy with the service :-) DNS
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