A huge thanks to Max Giddins at Douglas & Gordon for helping me and my partner find the perfect pet-friendly flat recently. He went above and beyond to help us out, kept us updated regularly throughou... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism... See more
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In the mist of finding a rental in London, we came across a property listed by Douglas & Gordon, who very promptly booked us in for a viewing. Catalina was the person who we were in contact with and s... See more
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We would like to highly recommend Nick Darragh if you’re selling your Putney property. Nick is trustworthy, resilient and available to communicate without delay. Although we faced some major hiccups d... See more
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Company details
Written by the company
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Contact info
41 Paradise Walk, SW3 4JL, London, United Kingdom
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4.8
Excellent
316 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Guidance and great communication throughout the process
We were able to secure an incredible flat thanks to Catalina’s attentiveness and professionalism throughout the entire process- from viewing the flat a day after submitting a request, to providing guidance proactively throughout the referencing process, to signing our lease agreement. Thank you, Catalina!!
July 3, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Guillermo, Thank you for your lovely review! We're so pleased to hear that Catalina’s professionalism made such a positive impact on your experience. From the first viewing to signing the lease, it’s wonderful to know she guided you through the process so smoothly. We're thrilled you secured an incredible flat—congratulations, and thank you for choosing Douglas & Gordon! D&G
I cannot recommend Mark highly enough
I cannot recommend Mark highly enough! He made the whole tenancy process smooth and seamless. From flat search all the way to post contract signing. He even made sure to check on me after I moved in. I have been renting in London for 10 years, and this has never happened! This shows true care and pride for what you do!
Communication was clear, timely, and friendly at every stage. Whether it was advising on the best rental price or organizing viewings efficiently.
Thanks again for the support! You are top professional Mark!
June 16, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Giuseppe, Thank you for such a glowing review! We're absolutely delighted to hear that Mark made your tenancy experience so smooth from start to finish. Clear communication and thoughtful guidance are what we strive for—and it’s fantastic to know Mark delivered just that. Thank you again for your kind words and trust in us! D&G
Can’t thank the team at D&G enough
Can’t thank the team at D&G enough, they’ve been absolutely superb. Spoke with Cati who showed exemplary knowledge and care. What is an incredibly stressful time, moving house, was made far easier with their proactive nature and professionalism.
July 7, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Thomas, Thank you so much for your kind words! We're thrilled to hear that your experience with the team—especially Cati—was such a positive one. Moving can be a stressful time, so we're delighted that her proactive approach helped make the process feel that much easier. We truly appreciate the feedback and are so pleased we could support you every step of the way! D&G
Knowledgeable staff and excellent communication skills.
Really impressed with service that was provided. Excellent communication and up to date information regarding marketing and sales. Extremely pleased all aspects of the service!
July 8, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Saira, Thank you for your great feedback! We’re so pleased to hear you were impressed with the service and communication throughout. Keeping our clients informed every step of the way is a top priority at Douglas & Gordon, and we're delighted you felt supported across all aspects of the process. Thank you again for your kind words! D&G
Ed Godden helped me secure my new…
Ed Godden helped me secure my new property and made the whole experience easy and hassle free. Couldn’t recommend him enough.
July 4, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Eduard, Thank you for your kind words! We're so pleased to hear that Ed made securing your new property such a smooth experience. We aim to take the stress out of the process—and it’s fantastic to know Ed delivered just that. We truly appreciate the recommendation! D&G
The Lettings side of DNG.
The Lettings side of DNG are as good and helpful as ever. I had a let within a week which I thought very impressive. I then had to sort out a pair of curtains which were delivered to the wrong place; the office staff at DNG then had to locate the curtains and rail and get them to my flat, which they did without complaint. Nice company and lovely people!
June 30, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Petra, Thank you so much for your kind words! We're delighted to hear that the Lettings team delivered such a prompt and seamless experience—securing a let within a week is always a great result. We're also pleased the team were able to step in and sort the curtain delivery with care and efficiency! Thank you for the warm feedback! D&G
Catalina - Review
Catalina has made the moving experience so easy and has communicated with us throughout. She’s helped us with our queries and signposted us to others for more information. She’s been lovely and it’s been a pleasure! :)
July 8, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Shrudhi, Thank you so much for your wonderful feedback! We're thrilled to hear that Catalina made your moving experience easy and kept you well-informed throughout. It’s been a pleasure supporting you, and we wish you all the best in your new home! D&G
What an amazing business!
What an amazingly effective and efficient company to work with. The communication, feedback and overall
handling over the agreement has been 5 star! I’d highly recommend to use there service if you’re looking to rent or looking for help finding a property!
July 8, 2025
Unprompted review
Reply from Douglas & Gordon
Dera Johnny, Thank you for your fantastic review! We’re so pleased to hear you found working with Douglas & Gordon to be such an effective and efficient experience. Clear communication and excellent service are at the heart of what we do, and it's wonderful to know this came through at every stage. We truly appreciate the 5-star feedback and your recommendation! We look forward to helping you again in the future! D&G
Excellent!
Katie Lockwood was an excellent Agent and helped us with every step of the tenancy application - and is continuing to help us as we navigate moving into our new property. Katie is very trustworthy and always has prompt replies and answered the many, many questions we had as this is the first property we are renting. An absolutely great and stress-free experience. Thank you so much.
July 7, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Jolie, Thank you for your lovely review! We’re so pleased to hear that Katie provided such excellent support throughout your tenancy application and continues to be on hand as you settle into your new home. Katie genuinely cares and that's exactly what we strive for at Douglas & Gordon—especially when guiding first-time renters. We’re thrilled it’s been a smooth and stress-free experience. Thank you again, and congratulations on your new home! D&G
Catalina 👏 where do I begin?
As a nervous teenager entering the rental market for the first time, I was unfamiliar with the intricacies of securing a property. I spent considerable time in discussions and meetings with various estate agents across the city, often leaving viewings feeling uncertain or disappointed. Rarely did a property meet even half of my expectations.
Then, upon the horizon came Catalina. After just a single viewing with her, every property she presented aligned perfectly with my needs. Her ability to understand and anticipate a client’s requirements was nothing short of exceptional. Within a week, the contract was signed — and it is within the very walls of that property that I now write this review.
My sincere thanks to Catalina. I cannot recommend her highly enough.
February 10, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Karim, Thank you for sharing such a heartfelt and thoughtful review! We're truly delighted to hear how Catalina was able to guide you through your first rental experience and find the perfect home for you. Her commitment to her clients are exactly what we pride ourselves on at Douglas & Gordon. Congratulations on your new home, and thank you for recommending Catalina so highly! D&G
Catalina was incredibly helpful and…
Catalina was incredibly helpful and kind throughout the whole process. She helped me find a wonderful flat that perfectly suits my needs. I truly appreciate her support and highly recommend her service!
March 15, 2025
Unprompted review
Reply from Douglas & Gordon
Dear 缪雨暄, Thank you so much for your kind review! We’re delighted to hear that Catalina was so helpful and supportive throughout your search. It’s wonderful she helped you find a flat that suits your needs perfectly. We truly appreciate your recommendation and wish you all the best in your new home! D&G
Catalina
Had a very smooth experience with Catalina, she was very quick, proactive, and willing to go above and beyond to help.
Really appreciate all her efforts, she’s great!
June 30, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Y G, Thank you for your kind words! We're delighted to hear that Catalina provided such a smooth and proactive experience, going above and beyond to help. We really appreciate your feedback and are glad she could support you so well! D&G
Harry has been extremely helpful…
Harry has been extremely helpful through our whole rental process with D&G. He has been extremely responsive to any messages and questions, made the offer process as smooth as possible and has been flexible around our schedules. Couldn’t have asked for more!
July 2, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Sanjana, Thank you so much for your kind words! We're thrilled to hear that Harry provided such a positive experience throughout your rental journey with Douglas & Gordon. It's fantastic to know he made everything as seamless and stress-free as possible. We’re proud to have him on the team—and so pleased he delivered exactly the service we strive for. Wishing you all the best in your new home! D&G
Excellent
Catalina has made all the difference. Very Helpful, Courteous, and Proactive.
I wouldn’t hesitate to use D&G services again.
June 23, 2025
Unprompted review
Reply from Douglas & Gordon
Thank you for your lovely review! We're so pleased to hear that Catalina made such a difference to your experience. Her helpful, courteous, and proactive approach truly reflects the standards we aim for at Douglas & Gordon. We're delighted to know you’d choose to work with us again — and we look forward to it! D&G
Douglas & Gordon were willing to go…
Douglas & Gordon were willing to go above and beyond to help get my purchase complete. Their communication was very good and I was always kept up-to-date with all information. They made my experience of purchasing a property very positive.
June 20, 2025
Unprompted review
Reply from Douglas & Gordon
Dear John, Thank you so much for your kind words! We’re delighted to hear that your experience purchasing a property with Douglas & Gordon was such a positive one. Going above and beyond and keeping our clients fully informed throughout the process is exactly what we aim for. We're so pleased we could help make your purchase a smooth and successful one! We look forward to helping you again in the future. D&G
First time buyer- thank you!
My sister and I have worked with Ed on the purchase of a property in Lambeth and are very grateful for his expertise and support throughout the process. He was instrumental in helping us work to a tight timeframe and was very quick to contact solicitors on both sides of the sale/purchase. It was great to have him leading us through the purchase as a first time buyer. Thank you!
June 24, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Courtenay, Thank you for your lovely review! We’re so pleased to hear that Ed was able to support you and your sister throughout your first purchase. Ed is a true professional and we're thrilled he could help make your first-time buying experience such a smooth and positive one. A huge congratulations on your new home! D&G
Simply the best real estate agent
Working with Tom Yeomanson to sell my house was an outstanding experience from start to finish. The entire process was incredibly smooth and required very little effort on my part — Tom handled everything with professionalism, efficiency, and clear communication. I was especially impressed by how seamless he made the whole transaction feel. If you're looking for someone who truly knows what they're doing and makes selling your home stress-free, Tom is the agent to call. I would 100% work with him again in the future!
June 10, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Jerome, Thank you so much for your wonderful review! We're thrilled to hear that Tom made the experience of selling your home such a smooth and stress-free one. At Douglas & Gordon, we aim to take the pressure off our clients and it’s fantastic to know Tom’s professionalism stood out. We truly appreciate your kind words and look forward to working with you again in the future! D&G
Great Service
Ed was an excellent agent throughout the selling of our Wandsworth flat. We had some tricky issues to resolve but Ed helped immensely and was very pro-active in helping when we could not be available-due to living 2 hours away. Highly recommend!
June 12, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Mark, Thank you for your kind words! We're so pleased to hear that Ed provided such excellent support throughout the sale of your Wandsworth flat. Navigating challenges from a distance can be tough, and we're glad Ed’s proactive approach made all the difference. At Douglas & Gordon, we pride ourselves on going the extra mile—and it’s great to know Ed delivered just that. Thank you again for the recommendation! D&G
Would highly recommend
Tom Yeomanson provided excellent service helping me with the sale of my property in Balham. The process was handled very smoothly from beginning to end. He was very responsive, proactive at moving things forward and gave great advice. Would highly recommend.
June 6, 2025
Unprompted review
Reply from Douglas & Gordon
Thank you so much for your kind words! We're delighted to hear that Tom provided such an excellent service. We would expect nothing less from Tom, he's a true professional. We truly appreciate the recommendation! D&G
Great service
Chris helped us buy our first home and really helped make the process extremely seamless. Would 100% recommend.
May 30, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Anon! Thank you for taking the time to write a review for Chris. We are delighted that you had such a seamless experience. We look forward to helping you again in the future. D&G
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