A huge thanks to Max Giddins at Douglas & Gordon for helping me and my partner find the perfect pet-friendly flat recently. He went above and beyond to help us out, kept us updated regularly throughou... See more
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Review summary
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Reviews shaping this summary
We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism... See more
Company replied
In the mist of finding a rental in London, we came across a property listed by Douglas & Gordon, who very promptly booked us in for a viewing. Catalina was the person who we were in contact with and s... See more
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We would like to highly recommend Nick Darragh if you’re selling your Putney property. Nick is trustworthy, resilient and available to communicate without delay. Although we faced some major hiccups d... See more
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Company details
Written by the company
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Contact info
41 Paradise Walk, SW3 4JL, London, United Kingdom
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4.8
Excellent
316 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We would like to highly recommend Nick…
We would like to highly recommend Nick Darragh if you’re selling your Putney property. Nick is trustworthy, resilient and available to communicate without delay. Although we faced some major hiccups during the sale process it was a pleasure to work with Nick. We. Wish him all the best in his further career.
August 22, 2025
Unprompted review
Reply from Douglas & Gordon
Thank you so much for your kind recommendation. We’re delighted to hear that Nick’s open communication made a positive impact throughout your sale, even with the challenges along the way. We’ll be sure to share your thoughtful words with him—he’ll truly appreciate them. Wishing you all the very best for the future! D&G
Ciaran was very helpful with everything…
Ciarnan was very helpful with everything we required on our rental.
September 22, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Scot, Thank you so much for this review. Ciarnan will be happy to hear your kind words. We look forward to helping you again in the future. D&G
Great experience
I purchased my Kensington property through Shash back in June and must say she has been of extraordinary help. She was representing a 90+ yo seller for who she went above and beyond to facilitate the sale. She helped me with furniture negotiation, arranging various repairs, etc. notably thanks to her extensive network. Shash introduced me to workers who I continue to use now that I have moved in.
More importantly, Shash was very responsive through out process which was very reassuring.
June 13, 2025
Unprompted review
Reply from Douglas & Gordon
Thank you so much for sharing your experience. We’re delighted to hear that Shash went above and beyond to support both you and the seller throughout the purchase. It’s wonderful to know her dedication made such a positive difference. Responsiveness and reassurance are exactly what we strive to deliver, and your feedback is a fantastic reflection of that. Congratulations on your new Kensington home — we’re so pleased Shash could play such an important part in the journey! D&G
Fantastic experience !
We had a fantastic experience working with Allan Wegeland of Douglas and Gordon. He was always extremely responsive, friendly, and professional, keeping us updated at every stage. Despite the challenging market conditions, he quickly secured us a cash buyer at a very good price, which exceeded our expectations. We would not hesitate to recommend Allan to others and will certainly use his services again in the future.
March 19, 2025
Reply from Douglas & Gordon
Dear Saskia, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Allan’s professionalism and market expertise helped you achieve such a fantastic result — especially in challenging market conditions. Securing a cash buyer at a strong price is a brilliant outcome, and we’re so pleased it exceeded your expectations. We truly appreciate your recommendation and look forward to supporting you again in the future. D&G
Worth every penny!
Attentive, responsive, and really effective. Deeply experienced, Tom Yeomanson knew how to price appropriately, how to handle different types of potential buyer, and then how to adjust as the sale proceeded. He removed all of the pain from the selling experience, and therefore made the estate agent fee really worth it!
September 12, 2025
Unprompted review
Reply from Douglas & Gordon
Dear DT, Thank you for your wonderful feedback. We’re so pleased to hear how Tom’s market knowledge and attentive approach made the selling process smooth and stress-free for you. It’s fantastic to know Tom delivered so well. We truly appreciate your trust in Douglas & Gordon and are delighted you felt the value in the service provided. D&G
Lamees Kriel is an outstanding property manager…
Lamees Kriel has been an outstanding property manager. She always got back to us straight away, whether we had contacted her by phone or email. Problems were sorted quickly, without any hassle.
September 5, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Carey, Thank you for your kind words. We’re so pleased to hear how responsive and efficient Lamees has been in managing your property needs. Providing quick, hassle-free support is exactly what we aim for, and it’s great to know Lamees delivered this so well. We truly appreciate your feedback and your trust in Douglas & Gordon.
Spellman and his team were very helpful…
Spellman and his team were very helpful in helping me rent my property. I’m happy with their service abs would highly recommend.
July 12, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Sharon, Thank you for your kind review! We’re so pleased to hear that Ciarnan and his team were so helpful in renting out your property. We truly appreciate the recommendation! D&G
Ciarnan at Douglas and Gordon
We had been searching for 2 months to find a home with other estate agents who took weeks to reply and did not listen to our housing needs. After only one week of viewing a property with Douglas and Gordon, we have our home. This is thanks to Ciarnan, he was attentive, knowledgable and went above and beyond to make sure we had a smooth process. He never took more than a couple hours to get back to us, he listened to all of our concerns and needs and made what can be a stressful time, enjoyable for us. Thank you again for all of your hard work.
July 31, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Brooke J, Thank you so much for your wonderful review! We’re delighted to hear that Ciarnan made such a difference to your home search. It’s fantastic to know he helped turn a stressful experience into a smooth and enjoyable one—and even better that you found your new home so quickly. Thank you again for your kind words and we hope you're enjoying your new home!
We’re incredibly grateful to Colin for…
We’re incredibly grateful to Colin for helping us find and finance our home. From the very beginning, he went above and beyond—not just with the mortgage process, but with helping us navigate the entire home buying journey.
Colin was always available to answer questions, provide honest advice, and guide us through each decision with clarity and confidence. He took the time to understand what we were looking for and supported us at every stage, from budgeting and pre-approval to putting in an offer and closing the deal.
Buying a home can feel overwhelming, but with Colin in our corner, we felt informed, supported, and in control the whole way. His professionalism, patience, and deep knowledge of the market truly made all the difference.
Thank you, Colin, for making what could have been a stressful process feel smooth and exciting. We couldn’t have done it without you!
Cigdem Barsoum
July 25, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Cigdem, Thank you for such a heartfelt review! We're absolutely delighted to hear how instrumental Colin was in guiding you through every step of your home-buying journey. Buying a home can be daunting, and we're so pleased Colin helped make the process feel smooth, informed, and even exciting. A huge congratulations on your new home—and thank you again for your kind words! D&G
Excellent service, great advice
Excellent service, helped me through the whole process. Great advice and property was rented within days of being listed.
July 14, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Stuart, Thank you for your kind review! We're so pleased to hear you had a smooth experience and that your property was rented so quickly. Offering clear advice and full support throughout the process is exactly what we aim for at Douglas & Gordon. We're glad we could deliver just that! We look forward to helping you again in the future. D&G
Best lettings company I've ever dealt with
I contacted Douglas and Gordon on a Sunday evening and they had me booked in for a valuation the very next day for my flat in southfields. My property was on the market for literally a couple of hours before it was accepted.
I highly recommend Harry. Hes extremely professional and easy to talk too.
If you have a property to rent or to sell then definitely use Douglas and Gordon
July 1, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Antony, Thank you for your fantastic review! We’re so pleased to hear that Harry was able to move so quickly and professionally to get your Southfields flat on the market—and under offer within hours! I wonder if this was a record! Thank you for the recommendation—it really means a lot! D&G
Harry has made this experience easy and…
Harry has made this experience easy and is very knowledgable and attentive, I would highly recommend using Douglas & Gordon
July 19, 2025
Unprompted review
Reply from Douglas & Gordon
Thank you so much, Priscilla, for sharing your feedback.
We’re delighted to hear that Harry made the process feel straightforward and supported you so attentively throughout. Providing knowledgeable, responsive guidance is exactly what we aim for at Douglas & Gordon, and it’s great to know that came across in your experience.
We really appreciate the recommendation and will be sure to pass your kind words on to Harry.
Best wishes,
The D&G Team
Contact Mark Paris to find the perfect flat in London
Mark is prompt, friendly, and informative. He knows the apartment market and honestly informs his client on prices, comparisons, and neighborhoods. He responds quickly and is serious about his job. I would recommend Mark to anyone in the market for a flat in London.
July 14, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Staci, Thank you for the fantastic review! We're so pleased to hear that Mark’s approach made such a strong impression. It’s wonderful to know you felt well-informed and supported throughout—and we truly appreciate the recommendation! We look forward to helping you again in the future. D&G
Reply from Douglas & Gordon
Dear Callum,
Thank you for your review. We look forward to helping you again in the future. D&G
Fantastic experience with Mark Paris
Mark is knowledgeable, charismatic, honest and easy going. He got back to my inquiry promptly and was well-versed about the flat and the surrounding area. He provided me with honest insights and helpful advice which I appreciate as I’m not from London. I would definitely use Mark in the future and would recommend him to anyone.
July 14, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Bella, Thank you for your kind words! We're delighted to hear that Mark made such a positive impact. His local insight and thoughtful advice are invaluable—especially when navigating the London market from afar. We're so pleased he was able to support you so effectively, and we truly appreciate your recommendation. We look forward to working with you again in the future! D&G
Perfect
Great experience when dealing with Douglas and Gordon especially Ciarnan who went above and beyond to help me.
Would highly recommend 👌
July 14, 2025
Unprompted review
Reply from Douglas & Gordon
Thank you for the great review! We're so pleased to hear you had a positive experience with Douglas & Gordon—and especially with Ciarnan. Going above and beyond is exactly what we aim for, and it’s fantastic to know he delivered just that. We really appreciate the recommendation! D&G
Super ☺️
A very professional and attentive agency. They are managing my apartment in Chelsea very well. I had the opportunity to talk many times with Allan and Catalina. Besides their great kindness and politeness, they are both very professional and available everytime I need them and ready to help me in any situation. I highly recommend them.Thanks guys!☺️
July 1, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Manuela, Thank you so much for your kind words! We're delighted to hear that your experience with our team—especially Allan and Catalina—has been so positive. Their professionalism and willingness to go the extra mile are exactly what we strive to deliver in our property management service. We're so pleased to be looking after your Chelsea apartment and truly appreciate the recommendation. Thanks again from all of us at Douglas & Gordon!
Great support from start to finish
Ciarnan and the team were fantastic throughout — professional, responsive, and really helpful from start to finish. They made the whole process smooth and stress-free. Would definitely recommend them and Douglas & Gordon.
July 12, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Erik, Thank you for the wonderful feedback! We're so pleased to hear that Ciarnan and the team made your experience smooth and stress-free from beginning to end. We truly appreciate the recommendation and are glad we could support you so well throughout the process! D&G
Great agent Max!
Estate agent max is wonderfully quick and extremely helpful with all our needs. Further he is communicative and makes sure he can help us get the best offer accepted.
July 10, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Kieran, Thank you for your kind words! We're so pleased to hear that Max has been quick and communicative throughout your experience. His commitment to securing the best outcome truly reflects what we strive for at Douglas & Gordon. We're delighted he’s been able to support you so effectively! D&G
Great team
Fantastic communication, super responsive, highly efficient. Great team of negotiators .
Always great working with professionals like Sam Anderson and his team.
Thank you Mark Paris for your help on the last few deals . Been great working with you.
July 11, 2025
Unprompted review
Reply from Douglas & Gordon
Dear Sebastien, Thank you for the fantastic review! We’re delighted to hear that you’ve had such a positive experience with Sam Anderson, Mark Paris, and the wider team. Clear communication and efficiency are exactly what we aim to deliver—and it’s great to know that’s been reflected in your recent deals. We truly value the opportunity to work with you and look forward to many more successful collaborations! D&G
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