High quality products that you can trust. I brought dermaheal SR and it's been excellent for my microneedling treatments no adverse reactions or breakouts on my skin. Delivery was really speedy and I... See more
Company replied
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Review summary
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Reviews shaping this summary
I am very grateful for the quick response. I am very surprised that you also work on Sunday! I accidentally placed an order and asked to cancel it. Everything went quickly and the communication was... See more
Company replied
I left a 5-star review after my first purchase because Dr. Adams Aesthetics was the only company that had everything I needed in one place—and their customer service was exceptional. After my seco... See more
Company replied
Spoke with the team about the unpleasant experience with DPD which was acknowledged and suggested new plan going forward to avoid this happening again. The product itself is amazing so all in all a ve... See more
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Company details
Written by the company
Dr Adams Laboratories is a one-stop shop for aesthetic supplies. We work with some of the leading brands in aesthetics at competitive prices. Our business values makes sure our customers are always at the forefront of what we do, which is why we try to provide the best possible service.
Contact info
United Kingdom
- dradamslaboratories.com
4.7
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Superb service
Excellent and extremely prompt at processing. Will definitely purchase from this company again
July 1, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the amazing 5 star review. Customer satisfaction is our number 1 priority. We're pleased you're happy with your purchase, and we look forward to working with you again.
With Love From Dr. Adams
Poor services
Poor service
Had issue with filler product needle not connecting to syringe!! Product loss during procedures (possibly faulty batch)
Imformed Dr Adams of concerns issue with product
No loyalty as a returning customer
No support other than apologies
No gesture to replace products
Will not be purchasing wirh DR Adams again
June 25, 2025
Unprompted review
Reply from Dradamsaesthetics
Hi Antonia,
Thank you for taking the time to leave your review – we’re genuinely sorry to hear about your recent experience and completely understand your frustration.
Customer satisfaction is our number 1 priority, and we always aim to deliver the highest standards on every aspect of the service we provide our customers. It's disappointing to learn that on this occasion, we’ve fallen short of these standards and your expectations.
Following your message, we reached out directly via WhatsApp to gather more information so we can investigate fully, including escalating your case to our Chief Commercial Officer. Our Customer Success Managers are ready to support you, and we’d love the opportunity to put this right.
We appreciate your loyalty as a returning customer, and we absolutely want to ensure that you're looked after appropriately. You can do this via the WhatsApp group or via email to info@dradamslaboratories.com including "FAO James / 1 Star Trust Pilot" and your order number in the subject line, and we will aim to fast-track a resolution and do what we can to make this up to you.
With details of your order, we'll be able to thoroughly investigate this isolated issue for you
Thank you again for your feedback – while it's never easy to hear, it’s vital for helping us improve.
With Love From Dr. Adams
Great Company experience
Great communication; good value & excellent range of products. Also fast free delivery :@)) Thank you!
June 18, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear you appreciated our communication, product range, value, and speedy delivery. At Dr. Adams, we’re committed to offering top-quality products at competitive prices, alongside a first-class customer service experience that truly goes the extra mile.
We look forward to supporting you again soon.
With Love From Dr. Adams
Items arrived but authenticity unsure
I purchased some items that seemed to be fake/unauthentic. First red flag. When I made contact with the company. I was told that the products may have been tampered with during delivery. Second red flag. I made an honest review and that review was challenged several times, third red flag.
I’m very upset because I have spent a lot of money on products that seem to me to be unauthentic.
The Company have offered me to return the products for a full refund. I have returned the products but I am still awaiting for a full refund.
May 1, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you for taking the time to leave a review. I'm sorry to hear you're not happy with the service you have received whilst engaging with us. Customer satisfaction is our number 1 priority.
As a registered pharmacy, also working in line with GDP, we have to do our due diligence on every product in our portfolio. All products are genuine / authentic and are provided directly by the manufacturers or trusted distributors.
If communication was received at the time about a box being tampered with, this would have been in line with the information we were provided about your experience and the condition of the parcel when delivered.
We genuinely want to help resolve any concerns you may have.
We did notice this review appears similar to one previously submitted. After a full investigation, Trustpilot reached out to request evidence regarding the claim that the products were unauthentic. As we were able to provide documentation confirming the authenticity of the items dispatched, Trustpilot concluded the original review was not based on verified information and therefore removed it.
We’d really like the chance to look into this properly for you. If you could kindly provide your order number, the specific product(s) in question, and why you believe they may not be genuine, our team will be happy to urgently investigate and offer a refund if needed.
As the review was left under the name “J N N P,” which doesn’t match any customer profiles in our system, we’re unable to locate your order without further details. Please do reach out to us directly so we can resolve this for you as quickly as possible.
If you would kindly send an email to info@dradamslaboratories.com with the subject "FAO James / Trust Pilot Review J N N P" and as a recap include your order number or email address used to place your order, which products you believe aren't genuine and why, we will come back to you promptly with the next steps in order for a refund to be processed.
We would love to turn this into a positive experience for you, and urge you to send over the information required above, so we can swiftly resolve.
With Love From Dr. Adams
Wonderful service. Very professional
Wonderful service. Very professional.
June 5, 2025
Unprompted review
Reply from Dradamsaesthetics
We can't thank you enough for your lovely 5 star review. Customer satisfaction is at the heart of every action we take.
With Love From Dr. Adams
Im not happy with the service
Im not happy with the service, you struggle to get in touch with them and they never rsply back to your message..last time they sent the product to me incomplete and promised to compensate with discount on my next order, but it never happen, this time theres a delay on the post and im trying to cancel it and you cant get hold on them..I wouldnt recommend..they just want your order and if it gets wrong you cant get hold on them
June 2, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you for taking the time to leave us a review, and we're truly sorry you've had a bad experience.
Rest assured we'd already resolved your complaint before the review had been raised. We'd managed to get the stock expedited, and upgraded as a pre 10:30am delivery (at our cost) to make sure the order was received before any of your scheduled appointments.
With regards to the calls, we recently moved our Central Distribution Hub to an exciting new and vibrant location as part of our customer-focused strategy, to give our customers an even better service. We'd arranged for the call system to be transferred (and received confirmation it had!), but unfortunately our call system provider hadn't done so. The good news is, as soon as you flagged it to us, our Chief Commercial Officer worked with our Head of Operations to swiftly resolve.
With regards to discount, this has been offered, but as you're going on holiday, we mutually agreed with you to raise this when you return closer to the point you're ready to order; if you'd prefer to have this sooner, we're poised and ready to do so.
Customer satisfaction is our number one priority, so we truly hope our proactive approach, swift resolution and communication throughout the resolution is worthy of 5 stars.
We're looking forward to working with you upon your return from holiday, but in the meantime, we wish you a lovely break.
With Love From. Dr. Adams Aesthetics
Reply from Dradamsaesthetics
Thank you for the great 5 star feedback. We really appreciate it.
With Love From Dr. Adams Aesthetics
BioRePeel
Ordered BioRePeel through this company.
Package received promptly (even over a bank holiday weekend).
After sales care with this business has been second to none!
I look forward to dealing with them again
May 29, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the amazing 5 star review. We truly value the sharing of your experience. Customer satisfaction truly is our number 1 priority, and we're so pleased this reflects in your feedback.
We look forward to working with you again soon.
With Love From Dr. Adams
My client saw the result for the first…
My client saw the result for the first session
May 21, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the amazing 5 star feedback. I'm pleased your client is happy with the results.
We're always adding new innovative products to our website to help our customers stay 1 step ahead of the competition.
With Love From Dr. Adams
The delivery is fast and the customer…
The delivery is fast and the customer service is absolutely amazing.
May 22, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you for the lovely 5 star feedback. Customer satisfaction is our number 1 priority.
With Love From Dr. Adams Aesthetics
I am very pleased with my shopping…
I am very pleased with my shopping experience. The ordering process was smooth, and I received regular updates on the status of my order, including a phone call confirming dispatch. The items arrived within the expected timeframe, in excellent condition, and exactly as described. Overall, it was a great experience, and I would definitely order from this company again.
May 22, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you for the amazing 5 star feedback. We truly value your custom and can't thank you enough for sharing your experience.
With Love From Dr. Adams
Outstanding Service & Fast International Delivery
I’m truly impressed with Dr. Adams Laboratories. The international shipping was incredibly fast, exceeding my expectations, and their customer care is simply outstanding — prompt, kind, and always helpful. Thank you for your excellent support and professionalism. I’ll definitely order again!
May 6, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the lovely feedback and for sharing your experience. We really value your custom. Customer satisfaction is our number 1 priority.
With Love From Dr. Adams
Reply from Dradamsaesthetics
Thank you so much for the amazing 5 star review. We really appreciate the great feedback.
With Love From Dr. Adams
Price increase and added delivery fee
Prices significantly increased from last order under a year and there's an added delivery charge now. Not happy
May 9, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you for taking the time to leave us a review of your experience.
I'm sorry to hear you're unhappy with an increased price you've identified when placing your recent order. Here at Dr. Adams our number 1 priority is customer satisfaction.
We monitor the market closely, and we often get feedback on the amazing savings we offer our customers. The reason for the increase is likely due to an increase in cost from our suppliers over the past year, which unfortunately does happen - we do always look to lower our margin first to avoid this going onto the customer, but in some cases this is unavoidable.
We'd like to understand more about your experience including details of the products ordered, and quantities quoted.
If you could please send your 5 digit order number to info@dradamslaboratories.com marking this for the attention of James Smartt (our Chief Commercial Officer) we're poised and ready to fully investigate, and come back to you with our findings. We can then understand if there is look at other ways we potentially may be able to support with your future orders.
We look forward to receiving your email with your 5 digit order number, so we can swiftly support.
With Love From Dr. Adams
I’m here I received my núcleofill…
I’m here I received my núcleofill today, I’m happy with my purchase, I had my doubts at first, but here I am, more than happy with my product. Super-fast customer service communication, super satisfied. Thank you, Dr. Adams Aesthetics.
May 9, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much for the amazing 5 star feedback. We're pleased you are happy and thank for sharing your experience as a review.
With Love From Dr. Adams Aesthetics
Steven is an amazing customer service…
Steven is an amazing customer service support! He helped me out a lot and guided me which products are suitable for my personal needs. I bought Juvederm Belotero and Plinest. Will be a repeated customer moving forward.
April 23, 2025
Unprompted review
Reply from Dradamsaesthetics
Customer satisfaction is our number 1 priority. I will pass on your great feedback to Steven. Thank you for taking the time to leave us such a fantastic review.
With Love From Dr. Adams Aesthetics
This is hands-down the best place to…
This is hands-down the best place to buy Plinest and i love Plinest! Steven in customer support was a star—always responsive, professional, and went above and beyond to assist me. The products are top-quality, safe, and deliver great results at a price that’s hard to beat. Shipping was lightning-fast, and the packaging was secure and well-handled. I’m so impressed with the entire experience and will absolutely shop here again!
April 30, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you so much, we really appreciate it. Steven always goes above and beyond, and I'm really pleased he's exceeding expectations. We can't thank you enough for you taking the time to leave us such a lovely review, to share your experience.
With Love From Dr. Adams Aesthetics
Truly amazing experience with Dr…
Truly amazing experience with Dr Adam’s. Personalized customer service always exceed your expectations!!
May 3, 2025
Unprompted review
Reply from Dradamsaesthetics
We aim to please, and customer satisfaction is our number 1 priority. Thank you for taking the time to leave us your review.
With Love From Dr. Adams Aesthetics
Excellent service and professional…
Excellent service and professional support. My clients have given great feedback about the product. Definitely will buy again and refer to other peers.
May 3, 2025
Unprompted review
Reply from Dradamsaesthetics
We value your great 5 star feedback, and we're pleased your clients feel the same.
With Love From Dr Adams Aesthetics
Customer service from Steven was…
Customer service from Steven was outstanding—super professional, quick to respond, and patiently answered all my questions. The prices are very reasonable with great value, and the product quality is top-notch, safe, and effective. Plus, the delivery was incredibly fast with secure packaging, arriving in just a few days! Highly recommend, will definitely buy again!
May 1, 2025
Unprompted review
Reply from Dradamsaesthetics
Thank you for your amazing feedback. We really appreciate it and value your custom.
With Love From Dr. Adams Aesthetics
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