Dragonfli Reviews 211

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the effectiveness and quality of the products, noting that they work as specified and provide excellent results for pest control, often without the need for chemicals. Many appreciate the natural and environmentally friendly approach to managing pests, finding the solutions to be efficient and easy to apply. The customer service is also consistently highlighted as excellent, with issues being resolved promptly and efficiently, and staff providing helpful advice and support. However, some people experienced issues with delivery, including delays, lack of tracking information, and concerns about the condition of live products upon arrival due to inadequate packaging for temperature control. A few customers also reported that some products, such as moth traps, did not work as expected, catching unintended insects or failing to attract the target pests.

What people talk about most

Product

Users describe positive interactions with product, consistently finding them effective for pest control and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the effectiveness and top quality of the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process very easy and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many finding it to be excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amblyseius cucumeris saches are very good and helping me to keep thrips under control. Right now I can’t see any. I’ve also noticed that there are hardly any fungus gnats flying around too. I would... See more

Rated 5 out of 5 stars

Great company quick service. I had a 2 spotted spider mite problem (introduced by a bunch of growing herbs from a market garden). I tried most recommended solutions with no real results (Soap, Neem oi... See more

Rated 5 out of 5 stars

I am so glad I found this company. I didn't want to use any chemicals on my plants when I discovered they were suffering from thrips so have been using predatory mites and sticky traps. It's not an im... See more

Rated 5 out of 5 stars

Banish plum moth Noticed plum moths had invaded the plum tree with many uneatable fruits. Bought a Pheromone trap and immediately noticed many small plum moths caught with the result that there was a... See more


Company details

  1. Garden
  2. Pest Control Service

Written by the company

Dragonfli offer the widest range of biological pest control solutions in the UK. Recommended by the RHS and with over 20 years of experience tackling garden pests we offer affordable biological controls suitable for any home garden or greenhouse. Compatible with natural and organic gardening we provide information and guidance on all of our biological controls for easy application and success.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Spidex sachets really work to eradicate spider mites

I last bought 50 Spidex sachets to kill the spider mites in July and they have worked so well I’ve only just had to buy more to take my plants through the winter. It’s only in the last week or so I’ve noticed a return of that telltale webbing on and under the leaves of the Alocasia and Colocasia plants which they love. So these predators have kept the pesky spider mites at bay for four months which has been wonderful

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and excellent products

I have had great dealings with this company - great customer service and great products. They have responded very swiftly to any questions or concerns with detailed suggestions. And the wasps seem to be doing the job! Well we currently have NO moths - which is very exciting - so the sachets seem to be working! Have recommended them to friends with the same issue. Very happy.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Something that works!

I have a lot of house plants and usually get a fungus gnat infestation at least once a year. The nematodes are the only treatment I've ever found that's successful (and I've tried a lot of other methods). This was my first time ordering on the website (I'd used Amazon previously) and it was easy and delivery was quick. Very happy all round.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great company, highly reccommend

Have been using this company for a few months now and their products are 5 star, Dragonfli have helped me to control a brown house moth infestation. Eco friendly, no harsh chemicals and very reasonably priced. I wouldn’t go anywhere else for pest problems now!

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to order online

Easy to order online. Clear explanations of what each product does. Arrived promptly with instructions for use enclosed.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Good service and product

I ordered some blue sticky traps and a pheromone lure for thrips at the beginning of October and was so pleased that I reordered some more traps. My order was promptly despatched and well packaged. My only very minor gripe was that there were no printed instructions in the package (I don't like to be always online). The traps are working very well, (they are hanging all round my conservatory), not only have they stuck a reasonable amount of thrips but they were also effective for compost flies and fruit flies which I also seem to have a plague of at the moment.

November 15, 2024
Unprompted review
Dragonfli logo

Reply from Dragonfli

Hi Mel,

Many thanks for ordering with us and for sharing such kind feedback; we really appreciate it!

We are sorry, however, that you did not receive a physical instruction leaflet with your order. Our Blue Thrip Traps (& Attractant Lures) do indeed have dedicated instruction leaflets, one of which you should have received with your order. This was evidently missed by the packing department on this occasion, so we apologise for the inconvenience caused.

All of our product instruction leaflets are indeed available on our website via the respective product pages, but we appreciate that it is often easier to have the physical instructions alongside the product, which we do intend to always supply.

We're very glad to hear that you've got the traps set up in any case and that you're now witnessing some fantastic results!

We hope that you continue to enjoy success using our products, and of course if there is anything more we can do to help you, please don't hesitate to get in touch.

Kind regards,

Dragonfli Ltd

Rated 5 out of 5 stars

Thumbs up for Taurrus mites and Dragonfli

We have ordered off this company twice now personally and my friend has done twice as well. Does exactly what they say it does and nice to have the Taurrus mites as a fix and preventative non chemical treatment. Will continue to use them, the biggest tub is plenty to treat a the 16 large vivarium we have generously.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products

Have been using the products for a few years now, from ladybirds to natural houseplant predators, always quick delivery and excellent results.
Have just purchased the greenhouse garlic smoke for the first time, can't wait to try it.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Nematode treatment

We ordered nematode treatment from Dragonfli, which arrived well packaged and in good time. Happy to report it's been a week now and appears to have worked on our houseplants. Would recommend.

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Dragonfli’s predatory mites have been a…

Dragonfli’s predatory mites have been a huge help in dealing with a pretty nasty thrip infestation I’ve been dealing with. Purchased 50 amblyseius mites in September which made a dent in the thrips, just ordered my second batch which I’m hoping will rid any remaining. 💪

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very streamlined service

Very streamlined service, I get moth egg killing wasps delivered on a monthly subscription, and it’s doing the trick in keeping the moths from spreading!

November 7, 2024
Unprompted review

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