I ordered some incompatible bits and instead of just shipping them, Jack took the trouble to phone and ask me if I realised. That has never happened to me with an online order before. They normally ju... See more
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How do you replace cast-iron Victorian drainpipes that have rusted through without it looking terrible? You can use PVC equivalents that look pretty close from a few feet away and keep the style of th... See more
Company replied
Ordered 2 parts for a broken internal rainwater down pipe. The parts arrived within the timescale and were fixed in place the following day. The only issue was that we ordered both parts in grey, but... See more
Company replied
Brilliant service. We are tricky to access and Jack was brilliant at sorting out an alternative means of delivery. Very happy with our 'heritage' guttering. We've installed new large gutters to cope w... See more
Company details
- Building Materials Supplier
- Home Improvement Store
- Metal Supplier
- Plastic Products Supplier
- PVC Industry
- Steel Distributor
Written by the company
Drainage Central offers a full and comprehensive range of guttering, plumbing and drainage products, including rainwater systems, sewage treatment products and a range of Brett Martin products. We only supply quality assured products from the leading manufacturers and aim to offer the best solutions giving you downloadable installation guides and technical specifications where applicable. Our stocked products are on a 24 hour delivery schedule (See COVID-19 page for current schedule) and our knowledgeable, friendly UK based customer service team are always on hand to help. We have numerous years of experience in drainage, e-commerce and customer service. So for a secure, easy shopping experience please choose Drainage Central – rain through to drain - we’ve got it covered.
Contact info
184C Wisbech Road, PE158EZ, March, United Kingdom
- 03302 230 275
- customerservices@drainagecentral.co.uk
- drainagecentral.co.uk
4.5
Excellent
206 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ALL GOOD 👍
Needed a gutter clip and couldn’t source it locally Called Drainage Central, spoke with Jack and sorted straightaway. Delivered by DPD and job done and dusted. All good. 👍
April 4, 2025
Unprompted review
Very efficient and changed colour of…
Very efficient and changed colour of item when asked with no problems.
March 31, 2025
On time and efficient
March 3, 2025
Easy website to navigate prompt an…
Easy website to navigate prompt an professional service at competitive prices 👌
February 28, 2025
All good,would of given 5 stars but for…
All good,would of given 5 stars but for the sites search engine
February 3, 2025
5 star service
5 star service, cannot fault any element of the sales to delivery 100% satisfied
January 2, 2025
ok but can be quicker
overall ok, however 4 weeks waiting time for grey anthracite far to long.
November 28, 2024
Reply from Drainage Central
Hi Adam,
Thank you for leaving us some feedback.
This colour, in the range you selected, does have an extended lead time as it is made to order.
The website does state that the lead time is 3-4 weeks, sorry of this was not clear.
We will relay the comments back to the manufacturer who make this range, to see if they can consider making this colour quicker in the future.
Thanks for your custom, and we hope to deal with you again in the future.
Warm Regards,
Drainage Central Team
My order hasn’t arrived at my home so…
My order hasn’t arrived at my home so pretty poor really 0 stars would be a better option
December 2, 2024
Reply from Drainage Central
Hi David,
Thank you for leaving us a review.
We are sorry your order took longer than expected to be delivered, although the order was on track to be delivered when expected, the courier has let us down on this occasion.
We understand most of your order has now been delivered and replacements for missing items has been arranged via a different courier, to hopefully avoid further issues.
We will continue to keep you updated by email.
Warm Regards,
Drainage Central Team
Poor suppliers
Long wait time and poor quality of guttering. Unfortunately I have to give a bad review. This should be no reflection on drainagecentral, but the suppliers it chooses. Customer service was exceptional. Always a fast response and reassuring message every time I contacted them. The order process was fine, website great but then that's where it falls over. I ordered guttering which is made to order and therefore provided by Brett Martin. Delivery times state 15-18 working days. ordered 11th September - Delivered 17th October. As mentioned customer service was exceptional and in this case it seemed there is nothing they could do but wait on their suppliers Brett Martin. They did kindly refunded the delivery charge for the inconvenience. The quality of the guttering is ok but the downpipes were really poor. Yes I could of returned these I'm sure (you have to pay to do that too) but after such a mess getting the guttering onsite and having to pay to return items, it was not worth it. The 2 stars are for customer service and a decent website. Everything else was poor.
October 15, 2024
Unprompted review
Reply from Drainage Central
Hi Ricky,
Thank you for taking the time to leave us such a detailed review.
We are happy to hear that our customer service and website order process was satisfactory, however the amount of time you had to wait for your made to order items was not.
In some circumstances we don't have full control over an orders lead time, but we can do our best to relay information from a manufacturer to customer to ensure work can be planned/scheduled.
We have emailed you for more information on the quality of the goods, we would like to try and help further if possible.
Kind Regards,
Drainage Central Team
Had to wait a couple of weeks for…
Had to wait a couple of weeks for delivery , as apparently it had to come from abroad ! But Jack was very helpful, nothing was too much of a problem
October 29, 2024
Reply from Drainage Central
Hi,
Thank you so much for your great review!
We're pleased to hear that you found our prices unbeatable and our quality top-notch.
We look forward to dealing with you again.
Kind regards,
Drainage Central Team
Great service and quality products
Great service and quality products. After not ordering enough on my first order, Jess was quick to help identify what additional parts I needed to order and was in regular contact to give me updates on my delivery. 100% recommend!
September 2, 2024
Unprompted review
Reply from Drainage Central
Good afternoon Jamie,
Thanks for taking the time to leave us such a great review!
We're happy to hear that you were pleased with our service and the quality of our products. It's fantastic to know Jess was able to assist you quickly and kept you updated throughout the process.
We look forward to dealing with you again.
Kind regards,
Drainage Central Team
Replacing damaged downpipe
Just ordering a length of aluminium downpipe to replace a section hit by a car. Quality was fine and colour a good match, but delivery was expensive and slow.
August 28, 2024
Reply from Drainage Central
Hi John,
Thanks for taking the time to leave us a review. We're pleased to hear that you're happy with the quality and colour of your product!
Regarding the delivery, the product ordered is painted to order and therefore has an estimated lead time of 7 - 10 working days. This information is clearly displayed on the product page and at checkout. Apologies if this was not clear. According to our system, your order was delivered within this timeframe. However, if this is incorrect, please don't hesitate to contact us at customerservices@drainagecentral.co.uk, and we'll be more than happy to look into it for you.
Kind regards,
Drainage Central Team
Reply from Drainage Central
Hi Jerry,
Thanks for taking the time to leave us a 5* review. Your feedback is greatly appreciated!
Kind regards,
Drainage Central Team
The company took 5 days to deliver and…
The company took 5 days to deliver and I was charged £15.0 the part only cost £12.00 so we have £27.0 for a part that cost £12.00 yes it was a Victorian cutter but next time I would go some were else
August 2, 2024
Reply from Drainage Central
Hi Peter,
Thanks for taking the time to leave us a review. We appreciate your feedback.
Regarding your delivery, the item ordered has an estimated lead time of 3 - 5 working days, and according to our records, it was delivered on the 3rd working day.
As for the delivery charge, we strive to keep these as low as possible, considering various factors. We also offer free delivery at certain times. It's important to us that delivery charges are clearly displayed before purchase, and I'm glad this was the case for you. You can view these costs without needing to create an account—just add items to your basket.
Kind regards,
Drainage Central Team
Reply from Drainage Central
Good afternoon Heather,
Thanks for your great review!
We look forward to dealing with you again in the future.
Kind regards,
Drainage Central Team
Top product and service good prices…
Top product and service good prices will use again
July 31, 2024
Reply from Drainage Central
Hi Garry,
Thanks for your great review and we look forward to dealing with you again!
Kind regards,
Drainage Central Team
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