I ordered some incompatible bits and instead of just shipping them, Jack took the trouble to phone and ask me if I realised. That has never happened to me with an online order before. They normally ju... See more
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How do you replace cast-iron Victorian drainpipes that have rusted through without it looking terrible? You can use PVC equivalents that look pretty close from a few feet away and keep the style of th... See more
Company replied
Ordered 2 parts for a broken internal rainwater down pipe. The parts arrived within the timescale and were fixed in place the following day. The only issue was that we ordered both parts in grey, but... See more
Company replied
Brilliant service. We are tricky to access and Jack was brilliant at sorting out an alternative means of delivery. Very happy with our 'heritage' guttering. We've installed new large gutters to cope w... See more
Company details
- Building Materials Supplier
- Home Improvement Store
- Metal Supplier
- Plastic Products Supplier
- PVC Industry
- Steel Distributor
Written by the company
Drainage Central offers a full and comprehensive range of guttering, plumbing and drainage products, including rainwater systems, sewage treatment products and a range of Brett Martin products. We only supply quality assured products from the leading manufacturers and aim to offer the best solutions giving you downloadable installation guides and technical specifications where applicable. Our stocked products are on a 24 hour delivery schedule (See COVID-19 page for current schedule) and our knowledgeable, friendly UK based customer service team are always on hand to help. We have numerous years of experience in drainage, e-commerce and customer service. So for a secure, easy shopping experience please choose Drainage Central – rain through to drain - we’ve got it covered.
Contact info
184C Wisbech Road, PE158EZ, March, United Kingdom
- 03302 230 275
- customerservices@drainagecentral.co.uk
- drainagecentral.co.uk
4.5
Excellent
206 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery time was much longer than…
Delivery time was much longer than expected, product fine
July 29, 2024
Great Service
From original enquiry, competitive prices, communication and efficient delivery of the goods; Drainage Central have been a genuine pleasure to deal with.
July 19, 2024
Unprompted review
Quick and simple
July 3, 2024
reorganised difficult livery
July 1, 2024
Great service
I have used Drainage Central before and they have always given great service. Easy on line ordering, good prices and prompt delivery. Many Thanks
June 28, 2024
Sent wrong item
Waited the full 7 working days delivery which was fine as it is stated . Only ordered four items and one was wrong as I needed to complete our job I needed to travel 32 miles round trip to get the item elsewhere .
April 4, 2024
Reply from Drainage Central
Good Morning Paul,
Thank you for taking the time to leave us a review.
We are glad the delivery arrived as advertised, but sorry for inconvenience the incorrect item that was delivered caused.
We always recommend no work is scheduled until all items have arrived on site and have been checked, but we understand this is not always practical.
Once informed of the issue, next working day delivery of the correct item was offered.
Thanks again for your order, and we will aim to improve on the issues mentioned in the future.
Kind Regards,
Drainage Central Team
Great product fast delivery
Great product fast delivery
Cheaper than my local supplier even with delivery👍
April 3, 2024
Reply from Drainage Central
Good morning Timothy,
We are pleased to hear that you are satisfied with the product, shipping, and pricing!
We make it a priority to offer competitive prices on our products and delivery services, and your positive feedback means a lot to us.
Kind Regards,
Drainage Central Team
Reply from Drainage Central
Good morning,
Thank you for your feedback!
We're glad that you had a positive experience and we was able to offer next day delivery on this particular order.
Ensuring that our products are well packaged is a top priority for us to guarantee they arrive safely.
We hope to deal with you again soon.
Kind regards,
Drainage Central Team
Great product and service
February 5, 2024
Reply from Drainage Central
Good morning Nick,
Thank you for your feedback!
We're glad to hear you are pleased with both the product and the service. If you have any further comments or questions, feel free to contact us.
Kind regards,
Drainage Central Team
Great service and product
Great service and product, however postage charges seem a little high when your order is small and light.
January 5, 2024
Reply from Drainage Central
Good morning Andrew,
Thank you for your feedback.
We're pleased to hear that you found both our service and product to be great.
We appreciate your feedback regarding the postage charges for small and light orders. Delivery costs are based on a variety of factors, and we try and keep them as low as possible, we even offer free delivery at some points too.
If you have any further suggestions or feedback, please feel free to reach out. Thank you for choosing us!
Kind regards,
Drainage Central Team
Brilliant service
Brilliant service. We are tricky to access and Jack was brilliant at sorting out an alternative means of delivery. Very happy with our 'heritage' guttering. We've installed new large gutters to cope with the increased rainfall we're getting these days and which looks set to increase in the future.
January 12, 2024
Unprompted review
Superb seevice!
Superb! Ordered the wrong risers for two inspection chambers by mistake. Instead of just processing the order the guys from drainage central phoned me to see if i was aware of the mistake, I wasn’t! This small detail saved me time and money, will definitely be using again! Excellent service!
January 3, 2024
Unprompted review
great service
first class service had exactly what we needed. very helpful
December 18, 2023
Unprompted review
Order arrived in 🕰️
December 7, 2023
No problem with company delivered as…
No problem with company delivered as promised excellent service
December 1, 2023
Efficient and on time
November 30, 2023
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