Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
Company replied
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Review summary
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Good products at reasonable prices. But, delivery took over 3 weeks for delivery and not as expected within 7 days. This didn’t help us on site at all and caused delays.
Company replied
Good prices, good website. unfortunately part of the order was delayes and updates on when it would be delivered were not great. Had to call a couple of times. Bit of confusion about deliver dates as... See more
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
Company replied
Company details
About Drainage Superstore
Written by the company
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. We pride ourselves on high levels of customer satisfaction and effortless convenient shopping for all your drainage requirements.
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore Details
Written by the company
- Above and beyond . . .
- We pride ourselves on our customer care. We promise to do everything we can to provide you with a second-to-none service. No order too big or small.
Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6K reviews
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Prompt delivery,reasonable costing all…
Prompt delivery,reasonable costing all very good
April 12, 2026
Reply from Drainage Superstore
Good afternoon,
Thank you for leaving us 4 stars! I am happy to see that this reached you quickly and at a reasonable price.
Kind regards,
Phil.
Received it - eventually
Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which turned up a few days later. On the positive side, I'd ordered what seemed to be the correct lifting keys, however DS's supplier spotted that they weren't the right ones and so DS contacted me to see if I wanted to change them to the correct ones, which I did. And the drain covers are just right, good quality, sturdy, and look good too. Thank you.
August 27, 2025
Reply from Drainage Superstore
Hi Michael,
Apologies for the initial delay with this! I am glad we were able to help with resolving the lifting key issue!
We hope to see you again in the future.
Kind regards,
Phil.
Excellent Service and quick…
Excellent Service and quick delivery.,Goods received exactly as described
February 4, 2026
Reply from Drainage Superstore
Hi Carol,
Thank you for the 5 star review! We really appreciate it, and appreciate you choosing to shop with us.
Kind regards,
Phil.
Delivered on time and a perfect fit.
Delivered on time and a perfect fit.
Will be ordering two more for the other manholes.
April 14, 2026
Reply from Drainage Superstore
Hi Kerry,
Thank you for the 5 star review! Great to see that this is exactly as required. If you need any help with placing an order for the other 2, please let us know and we shall be happy to help.
Kind regards,
Phil.
Reply from Drainage Superstore
Good afternoon Robert,
Thank you for taking the time to leave us this 5 star review. We're happy to have been able to help, and if you need anything in the future please let us know.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Isabella,
Thank you for leaving us 5 stars! We really appreciate you taking the time to do so, and hope to see you again in the future.
Kind regards,
Phil.
Disgraceful Company
Ordered 3 items, received 2 sent via different couriers without notification/tracking. Bad enough. The 3rd item has been lost, 8 days later still none the wiser. This is where the real issues began.
Their customer service is appalling. I have tried on 5 separate occasions to contact via live chat and once via phone, all live chat agents hung up on me and the phone agent was not helpful.
They seem very un-interested and keep fobbing me off with either they are busy or they need to speak to the courier. I have politely asked for a refund for the shipping and a replacement item but after 8 days I still have neither, they still have my money.
This amongst the worst service I have ever experienced, would not recommend at all.
April 13, 2026
Reply from Drainage Superstore
Good afternoon Tim,
I am sorry to hear about your experience. This is absolutely something that needs looking into, and I apologise for nobody getting back to you sooner.
According to the order notes, a shipping refund has been raised for the affected item, and the crate due to be with you today.
Apologies once again for the inconvenience caused, and if we can assist further please let us know.
Kind regards,
Phil.
Lack of communication between supplier
Lack of communication between supplier, courier and customer. No updates on deliver schedule and missed deliveries.
April 5, 2026
Reply from Drainage Superstore
Good afternoon,
I sincerely apologies for the issues encountered with your order. I can see that this has since been refunded to you.
I am really sorry that the communication was not up to our usual standard, and we sincerely hope to get the opportunity to see you again in the future.
Kind regards,
Phil.
k fox dev ltd
Do not trust this company they stock nothing They take your money and run . thieves is the best way I can describe this company.i hope this helps other people to not make the same mistake that I have buy using them please avoid .
April 14, 2026
Unprompted review
Reply from Drainage Superstore
Good afternoon Mr Fox,
I am sorry to hear that you feel this way, and apologise for the issues encountered. We are very sorry for the delay, and can see that a refund has been raised for the affected items.
Should you need further assistance, please let us know.
Kind regards,
Phil.
Reply from Drainage Superstore
Good afternoon John and Jane,
We're happy to see that this reached you quickly and really appreciate you taking the time to review us.
We hope to see you again in the future.
Kind regards,
Phil.
They are quick to take your money but…
They are quick to take your money but very slow and non responsive when you do not receive your items and then stop talking to you in the hope you go away. There phone just rings and nobody answers.
April 1, 2026
Reply from Drainage Superstore
Good Afternoon,
Thank you for taking the time to leave a review.
I do apologise for the delay in receiving your items. I can see my colleague Phil has chased this for you and you should have received your order by now.
Please do contact us on feedback@cmostores.com and we will look in to this for you.
Kind Regards
Samantha
Reply from Drainage Superstore
Hi John,
Thank you for the 5 star review! We're glad to see that you're happy with the service received, and we hope to see you again in the future.
Kind regards,
Phil.
Terrible service
Terrible service, was looking to order item code SA2400 which only weighs 16kg at the price of £53.75 but they want to charge £50.00 for shipping! their customer service was not helpful and said the item is shipped on a pallet which is crazy for an item this light - I cannot recommend this company and will be taking my business elsewhere
April 9, 2026
Unprompted review
Reply from Drainage Superstore
Good Afternoon,
Thank you for taking the time to leave a review.
I do apologise about the shipping charge on this item, however due the size of the item and the risk of it being damaged in transit our supplier will send this on a pallet to ensure its delivered in good condition which unfortunately costs more than a standard delivery charge.
Kind Regards
Samantha
Great Service both online and off line
Had to call for advice where very helpful and then delivery was promptly. Great service.
March 22, 2026
Reply from Drainage Superstore
Good afternoon,
Many thanks for taking the time to review us. We really appreciate you choosing to shop with us, and hope to see you again in the future.
Kind regards,
Phil.
Easy to order and fast service
March 31, 2026
Reply from Drainage Superstore
Hi Paul,
Thank you for your 5 star review. Great to see that the ordering process was easy, and that the service was efficient.
We hope to see you again in the future.
Kind regards,
Phil.
Average
Ordering process was really easy, however the goods did not arrive when scheduled, I received no communication at all, chased the company twice and eventually my order arrived 6 days late. I suspect the issue may have been more to do with the courier but unfortunately the buck stop with the sellers.
April 7, 2026
Reply from Drainage Superstore
Hi Beverley,
Apologies for this taking longer to arrive than anticipated. Whilst this may well have been due to the courier, we do not like our customers to be let down, so sincerely apologise to you.
If you need anything else in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Vincent,
Thank you for taking the time to review us. We're happy to see that we were able to get this to you quickly.
We look forward to seeing you again in the future.
Kind regards,
Phil.
well it turn on time and the poduct was…
well it turn on time and the poduct was what we wanted
April 6, 2026
Reply from Drainage Superstore
Hi Martin,
I am pleased that this was the item you required for your job. Thanks for reviewing us, and we hope to see you again.
Kind regarrds,
Phil.
Wanna thank drainage superstore for…
Wanna thank drainage superstore for manhole cover due to emergency services sometimes come to my home cumbria ambulance cumbria fire rescue cumbria police plus nhs nurses manhole will keep them safe thankyou joe savage great job
April 6, 2026
Reply from Drainage Superstore
Hi Joe,
Excellent to hear! We are more than happy to help, and if you ever need anything in the future we shall be happy to assist.
Many thanks for reviewing us!
Kind regards,
Phil.
Good service and delivery
Delivery was quick and prompt and all items were well packaged. Delivery price was also reasonable, but can see how the price does increase based on how big some of the items are (3m pipe ect), so can't hold that against then. Would definitely recommend and use again if it is needed. Didn't need to communicate with them, but delivery dates as well as invoice and payment confirmations were all clear to read and received in good time.
March 20, 2026
Unprompted review
Reply from Drainage Superstore
Hi Adam,
Thanks for the 5 stars! This is great to see, and we appreciate you taking the time to review us.
Kind regards,
Phil.
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