Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
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Good products at reasonable prices. But, delivery took over 3 weeks for delivery and not as expected within 7 days. This didn’t help us on site at all and caused delays.
Company replied
Good prices, good website. unfortunately part of the order was delayes and updates on when it would be delivered were not great. Had to call a couple of times. Bit of confusion about deliver dates as... See more
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
Company replied
Company details
About Drainage Superstore
Written by the company
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. We pride ourselves on high levels of customer satisfaction and effortless convenient shopping for all your drainage requirements.
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore Details
Written by the company
- Above and beyond . . .
- We pride ourselves on our customer care. We promise to do everything we can to provide you with a second-to-none service. No order too big or small.
Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6K reviews
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Poor Customer Service
My order was downgraded without informing me. The load bearing strength of the replacement parts was significantly less than what I had ordered. To get these replaced took a week causing delays on site and lost earnings.
Following the original delivery when I questioned what had been received I was told my order was correct. It took a further 24 hours for them to send a data sheet where it became obvious this was not true.
March 26, 2026
Reply from Drainage Superstore
Good afternoon Andy,
Thank you for taking the time to leave your review.
I’m very sorry that the items were changed without your knowledge. Unfortunately, we were not made aware of this change at the time, but please be assured we did everything we could to get this resolved for you as quickly as possible.
I can see that you have now received the correct item, and I apologise that it took longer than it should have to put things right.
Kind regards,
Samantha
Delivered super quick as always …
Delivered super quick as always and competitively priced, always my 1st point of call for drainage.
March 26, 2026
Reply from Drainage Superstore
Good afternoon,
Thank you for using us as your first choice for your drainage needs. We appreciate your custom, and appreciate you leaving us this review.
We look forward to working with you again in the future.
Kind regards,
Phil.
Dreadful service
I am a builder with over 30 years in the industry.
I recently placed an order with Drainage Superstore for over £1300 of drainage materials of which £100+ was for delivery. The items started arriving in several separate batches which in itself was awkward but the largest batch with all the pipes, sockets and chambers didn’t arrive. I was sent an email discussing the final delivery and even though I responded straight away no one replied to tell me what was happening. I have had to do all the chasing since to find out what’s going on. It is now over 2 weeks since I paid for the goods and there is still no sign of them.
The communication from DS has been dreadful. They are obviously too big to care when things don’t go right.
Very very poor service.
April 1, 2026
Unprompted review
Reply from Drainage Superstore
Good Afternoon,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience.
We sincerely apologise for the delay in receiving the remaining items from your order, as well as the lack of communication you’ve encountered. We fully understand how important it is to receive materials on time—especially given your experience in the industry—and we appreciate how disruptive this situation must have been for you.
Please be assured that as soon as we became aware of the issue, we have been actively chasing the outstanding items with our supplier and delivery partners to get a clear update and push for the quickest possible resolution. I can see these were scheduled to be delivered on the 7th April for you and I do hope the delivery went smoothly and you were able to get the work completed.
Thank you again for your patience, and we’re truly sorry for the frustration caused.
Kind Regards
Samantha
The delivery was forgotten about and…
The delivery was forgotten about and was made over three days
Had one message saying it was coming one day so made arrangements for someone to be there only part of the delivery came the other part of the delivery was scheduled for two days later and turned up the next day so had to reschedule again then the delivery was meant to be an am drop and didn’t arrive till later the schedule day so basically cost me money to have men sat on site to collect a delivery that should have been made in one
I could have understood if it was a large delivery but it was two pipes and a small amount of fittings
March 29, 2026
Reply from Drainage Superstore
Good Afternoon Carl,
Thank you for taking the opportunity to leave a review.
I do apologise about the multiple deliveries for one order, this is really not how items from one supplier should be arriving and I can see our customer service team have been investigating this with the supplier for your order.
I do sincerely apologise for this and I hope all items have now been received.
Kind Regards
Samantha
Flawless Next Day delivery with bargain…
Flawless Next Day delivery with bargain prices!
March 19, 2026
Reply from Drainage Superstore
Good afternoon Imran,
I am glad to hear this! Many thanks for reviewing us, and we hope to see you again soon.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Nikita,
Many thanks for the 5 stars! We massively appreciate it and hope to see you again.
Kind regards,
Phil.
Arrived within timescale and price
March 22, 2026
Reply from Drainage Superstore
Hi Andy,
Thank you for leaving us this 5* review. We are glad it reached you on time and at a good price. We hope to see you again in the future.
Kind regards,
Phil.
Product arrived promptly
March 24, 2026
Reply from Drainage Superstore
Hi Mark,
Many thanks for the 5 stars! We really appreciate it, and look forward to seeing you again in the future.
Kind regards,
Phil.
Unrealistic return policy
The 14-day return window is completely unrealistic for this type of product. Drains need planning and installation as part of a wider project that can take weeks.
I was only one day past the 14-day cutoff, but there was no flexibility at all. It felt unfair and very rigid, especially given the nature of the product.
I wouldn’t recommend buying from here - I’ll be going elsewhere in future.
March 26, 2026
Unprompted review
Reply from Drainage Superstore
Good Afternoon,
Thank you for taking the opportunity to leave a review.
We appreciate you bringing this to our attention. We regret that our return policy did not accommodate the project timeline and caused frustration. Our returns policy is in line with consumer law guidelines however we will look in to situations more depending on the circumstances.
I am really sorry about this.
Kind Regards
Samantha
Nothing too much trouble
Nothing too much trouble, competitive prices, next day delivery. Everything arrived on time when requested.
March 20, 2026
Reply from Drainage Superstore
Good afternoon,
Thank you for taking the time to review us! We massively appreciate it, and are glad to see that everything arrived when expected.
Thanks once again, and we hope to see you again in the future.
Kind regards,
Phil.
Reply from Drainage Superstore
Good afternoon Jeff,
Thank you for your review! I am pleased to see that you are happy with the product, and that it arrived on time.
We hope to see you again in the future.
Kind regards,
Phil.
very help to me.
March 15, 2026
Reply from Drainage Superstore
Good afternoon,
That's brilliant to hear - we're happy to have had the opportunity to assist you.
Thank you very much for your review, and if we can help with anything else you need in the future, please let us know.
Kind regards,
Phil.
Reply from Drainage Superstore
Good afternoon Ian,
Thank you for taking the time to review us. We are glad to see that you had plenty of choice, and that the items you ordered reached you quickly.
Thanks for choosing to shop with us, and we hope to see you again.
Kind regards,
Phil.
Brilliant companly exellent quality and…
Brilliant companly exellent quality and great price. Customer for life. 5 stars from me
March 19, 2026
Reply from Drainage Superstore
Hi Sakina,
Thank you for the 5 star review! Customers for life is what we strive for, and we are really pleased to see that we'll be working with you again in the future.
We look forward to speaking to you again soon!
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Colin,
Thank you for taking the time to review us! We hope to see you again in the future.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi David,
Thank you for leaving us 5 stars! We hope to see you again in the future.
Kind regards,
Phil.
Excellent experience as a first time…
Excellent experience as a first time customer- product ordered, communication great and prompt delivery. What more can you ask for!
Received today and fitted all 6 driveway drainage covers.
March 16, 2026
Unprompted review
Reply from Drainage Superstore
Good afternoon,
Thank you for taking the time to review us. We really appreciate it, and are glad that everything went smoothly.
We hope to see you again.
Kind regards,
Phil.
Ordered fine and arrive but some of the…
Ordered fine and arrive but some of the forms were damaged. Could’ve been packaged with a bit more protection
March 15, 2026
Reply from Drainage Superstore
Good afternoon Steven,
Sorry to hear that some of the items were damaged. It does not look like we were made aware of this prior to the review, but if you require further assistance please email feedback@cmostores.com - and we shall be happy to help.
Kind regards,
Phil.
Excellent service
Excellent service! I placed my order and it arrived the very next day. Super fast delivery and a great experience overall.
February 27, 2026
Unprompted review
Reply from Drainage Superstore
Hi Amrit,
Great to see that this reached you so quickly. Thank you for taking the time to review us, and we hope to see you again in the future.
Kind regards,
Phil.
S Mead
Very Responsive, helpful, Polite and knowledgeable. Also very prompt delivery all as promised.
March 12, 2026
Reply from Drainage Superstore
Hi Steve,
Many thanks for taking the time to review us. We are glad to see that this reached you so quickly, and hope to see you again in the future.
Kind regards,
Phil.
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