Simon came to unblock a drain at my house as an emergency call out. He arrived within two or three hours of my request. He worked quickly and efficiently and I received my invoice copy the same day. I... See more
Company replied
Hanbury Road, Unit B Asquith Court Saxon Business Park, B60 4FF Bromsgrove, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Simon came to unblock a drain at my house as an emergency call out. He arrived within two or three hours of my request. He worked quickly and efficiently and I received my invoice copy the same day. I... See more
Company replied
I had a great experience with Jake from Drain Doctor. He came out to inspect a blockage and, rather than immediately carrying out work and charging me, he recommended that I contact Severn Trent... See more
Company replied
Amazing and professional service. Plumbing issues at our home address on a Sunday. Drain Doctor attended and confirmed the main sewer pipe had collapsed so the system was unusable. The following Fri... See more
Company replied
Couldn't recommend these guys more. They are excellent. Called as an emergency, within an hour Ash had come round and after a lot of hard work on his part solved the problem and got us out of a real h... See more
Company replied
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Hanbury Road, Unit B Asquith Court Saxon Business Park, B60 4FF, Bromsgrove, England, United Kingdom

No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Drain Doctor are superb. Very friendly and efficient booking service, local, knowledgeable and well equipped staff. Dealt with a serious blockage problem that had been building up for years. Highly recommend.

Reply from Drain Doctor - Birmingham & Worcestershire
Rhys was excellent. He arrived promptly, assessed the job quickly, explained what was needed and how he would tackle it. He quoted a competitive price that I accepted and he was able to start immediately. He completed in good time, tidied up afterwards and took photos of the drains. We will certainly use Drain Doctor again.

Reply from Drain Doctor - Birmingham & Worcestershire
Very Helpful service … would recommend

Reply from Drain Doctor - Birmingham & Worcestershire
Great customer service, quick, polite, honest service. Can definitely recommend.

Reply from Drain Doctor - Birmingham & Worcestershire
Great and friendly service, helpful communication - fixed the problem

Reply from Drain Doctor - Birmingham & Worcestershire
Speedy, polite, professional and knowledgable. Blocked drain was unblocked quickly.

Reply from Drain Doctor - Birmingham & Worcestershire
I placed the booking with Caroline, very friendly and helpful. Received a phone call the day before the appointment, and a further one on the morning of the appointment to give me an ETA. Guys that came out was very patient and keen to help. Would definitely use again without a shadow of doubt.

Reply from Drain Doctor - Birmingham & Worcestershire
Kitchen drain was overflowing when I did a load of washing in the machine, or even when I put a small amount of water down the sink. Job was done cleanly, speedily and efficiently and drain is now cleared and working as it should be. Thanks for your excellent workmanship.

Reply from Drain Doctor - Birmingham & Worcestershire
They came out within an hour after hours to clear my mother's toilet. Very polite. No mess.

Reply from Drain Doctor - Birmingham & Worcestershire
Excellent work by Mark. Very thorough and professional

Reply from Drain Doctor - Birmingham & Worcestershire
Rang this company at 10:15 and by 12:45 they had been and fixed the issue, the technician Dave Thomas was polite, listened to my explanation of the problem, checked, agreed and promptly fixed it, very thorough service, bit pricey but the service was worth it.
Would recommend in future.

Reply from Drain Doctor - Birmingham & Worcestershire
Very quick response (reported at about 9:30 and fixed by 11:30). Operator was courteous and efficient; he explained what the problem was and what he was doing to fix it.

Reply from Drain Doctor - Birmingham & Worcestershire
Did a really good job really friendly and helpful would definitely recommend and would not hesitate to use again

Reply from Drain Doctor - Birmingham & Worcestershire
Our technician turned up on time got straight to it and kept me informed all throughout the process. Wrapped up within an hour.

Reply from Drain Doctor - Birmingham & Worcestershire

Reply from Drain Doctor - Birmingham & Worcestershire
Very prompt, professional, knowledgeable and had all the right equipment

Reply from Drain Doctor - Birmingham & Worcestershire
Really nice chap, talked me through what he was looking for during the drain survey. Gave me all the info I needed to carry on with our build. Would use again and recommend to friends.

Reply from Drain Doctor - Birmingham & Worcestershire
Great service throughout from initial contact to problem resolution. Very responsive and a good price. I would not hesitate to use again for any drain issue.

Reply from Drain Doctor - Birmingham & Worcestershire
Very bad experience overall. We had a blocked outside drain and called Drain Doctor. The engineer came round quickly, did a swift flush which seemed to resolve the problem. £282 and the engineer was at our home for less than 30 mins. When the same problem returned a week later, we contacted Drain Doctor again. The engineer was not willing to investigate further or able to help in any way. He said he could not investigate the blockage as he was worried about breaking his equipment! We subsequently got a small local company to come and investigate and they were able to investigate and fix the problem. It seems Drain Doctor are just after quick, easy jobs that they can charge a sizeable amount for but have no real expertise! Would definitely not recommend or use again.

Reply from Drain Doctor - Birmingham & Worcestershire
Great service very quick, experienced engineer arrived on time and sorted the problem. Value for money and no mess. Brilliant

Reply from Drain Doctor - Birmingham & Worcestershire
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.