Drain Doctor - SouthamptonReviews 

55
TrustScore 4.5 out of 5

4.6

2, Test Valley Business Centre, SO16 9TA Southampton, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having recently moved into an older property, we soon discovered we had blocked drains. With a 17m drive and no apparent inspection chamber, unblocking was difficult. Bath water, etc, came spilling... See more

Company replied

Rated 5 out of 5 stars

One call, Prompt response and excellent service, I have been let down by other companies but this service is on a completely new level. Steve attending engineer, knowledgeable and thorough. Zero issue... See more

Company replied

Rated 5 out of 5 stars

Steve was very knowledgable and professional. He arrived promptly and worked hard to sort out our blocked lavatory as quickly as he could. The issue turned out to be roots in our sewer pipe. His work... See more

Company replied

Rated 5 out of 5 stars

Steve was from the get-go highly professional, honest and well informed. He explained the procedure and was totally up-front about charges. He gets 5 stars from me because he was the ultimate professi... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call-outs and planned preventative maintenance. Since 1994, our local engineers have been delivering a truly 24/7, 365-day service becoming a trusted partner for homeowners and businesses alike. Find Your Local Engineer


Contact info

  • 2, Test Valley Business Centre, SO16 9TA, Southampton, England, United Kingdom

  • 02380082373

4.6

Excellent

TrustScore 4.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(55)

1,751 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed with the thorough…

Very impressed with the thorough investigation and recommendations made

June 8, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Great service and they were able to…

Great service and they were able to show me the issue using the camera probe.

June 3, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 4 out of 5 stars

Blocked bathroom sink

Very attentive service from engineer (Elliot).

May 21, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Called on Friday

Called on Friday, someone came out first thing Monday. Job done. Very happy

April 20, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Extremely prompt efficient and…

Extremely prompt efficient and knowledgeable service

April 13, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Many thanks for the fixes

Many thanks for the fixes, much appreciated

April 8, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Had a drain survey

Had a drain survey, 2 guys came out very helpful an friendly, solved the problem and gave really good advice. Highly recommend.

March 31, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 4 out of 5 stars

Quick response time.

Quick response time.
The "Doctor"( Elliott). Was very professional and helpful.
I think i can now get over the things I've seen 👍

March 19, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Very professional

Very professional, ran through the costs and made me aware of everything required. Quick and efficient showing me any possible future problems.

March 17, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 1 out of 5 stars

The reason for my rating

The reason for my rating. £234 is a lot of money to put a camera down a drain for 15 minutes it would have been less time if they hadn’t accidentally deleted the footage and had to record it all again. When I received the billing invoice it had Look See Camera Work including Dye Testing and Drain Location. This is not what I had done! it was just (look see camera) so I asked if it would be cheaper as the work stated wasn’t done. no response through phone call or email just the bill of £234 which I begrudgingly paid. Then I asked for the images that had been taken of my pipe. Very disappointed to receive someone else images with their address on! In my job that would be a data breach. After at least 5 emails I finally got the video of my pipe. I phoned two other companies that offered to do the same job for me, a camera down the drain and video footage and recommendations given for £145! So please shop around as drain doctor is very expensive compared to the other two companies I phoned. Just wish I had done my research before hand. A very expensive lesson learnt for me.

March 16, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Hello Amanda,

Thank you for taking the time to leave us a review, we appreciate your feedback and are sorry to hear that you were disappointed by your experience.

Regarding the footage delay, we apologise for the frustration this caused. We did attempt to send the video via WeTransfer on multiple occasions. We understand that this wasn't opening correctly on your device, which unfortunately led to the back and forth.

We also acknowledge that one of our engineers had inadvertently saved another customer's job to the same file. While this was an honest mistake, we completely understand why receiving someone else's images was concerning, and we take data handling very seriously. We are reviewing our internal processes to ensure this does not happen again.

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent service and great guys

The guys were polite and explained everything clearly. How and what needed to be done. Thorough in their investigation and would definetely recommend them.

March 16, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Absolutely amazing from calling Dan to…

Absolutely amazing from calling Dan to having the lads turn up, it was amazing
They went above and beyond for me would recommend these guys over anyone

March 13, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 4 out of 5 stars

Drain repair

The company were informative of work requirements and costs to rectify the problems.The office staff were friendly and helpful.Work was carried out in an efficient way and all left tidy. I would recommend Drain Doctor.

February 24, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent service and good price

The lady I first spoke to on the phone was friendly and helpful, and Elliot who came to look at the drain was very polite and efficient. Arrived on time and sorted a longstanding problem there and then at a good price. Highly recommend Drain Doctor and would definitely use again if needed.

February 16, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent!

They turned up on time, diagnosed the problem quickly and gave a quote. Came back the next day and fixed it all efficiently. They were friendly and courteous throughout - couldn't ask for anything more!

February 10, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant - fast and efficient

February 9, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Steve...top guy sorted blockage in no…

Steve...top guy sorted blockage in no time at all. We discoved wipes the were definitely not flushed by Instagram kids.

January 30, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Slow draining kitchen sink

Drain Doctors sorted my slow draining kitchen sink. They did the job over 2 days as the man didn't have the piece of kit needed at the time on the first day to fully make sure, but he came back and it's draining wonderfully now. Highly recommended

January 23, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Professional friendly service.

One call, Prompt response and excellent service, I have been let down by other companies but this service is on a completely new level. Steve attending engineer, knowledgeable and thorough. Zero issues once I handed it over these guys. Well done

January 22, 2026
Unprompted review
Drain Doctor - Southampton logo

Reply from Drain Doctor - Southampton

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look