Having recently moved into an older property, we soon discovered we had blocked drains. With a 17m drive and no apparent inspection chamber, unblocking was difficult. Bath water, etc, came spilling... See more
Company replied
Location
Switch location2, Test Valley Business Centre, SO16 9TA Southampton, England, GB
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See what reviewers are saying
Steve was very knowledgable and professional. He arrived promptly and worked hard to sort out our blocked lavatory as quickly as he could. The issue turned out to be roots in our sewer pipe. His work... See more
Company replied
One call, Prompt response and excellent service, I have been let down by other companies but this service is on a completely new level. Steve attending engineer, knowledgeable and thorough. Zero issue... See more
Company replied
Steve was from the get-go highly professional, honest and well informed. He explained the procedure and was totally up-front about charges. He gets 5 stars from me because he was the ultimate professi... See more
Company replied
Company details
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call-outs and planned preventative maintenance. Since 1994, our local engineers have been delivering a truly 24/7, 365-day service becoming a trusted partner for homeowners and businesses alike. Find Your Local Engineer
Contact info
2, Test Valley Business Centre, SO16 9TA, Southampton, England, United Kingdom
- 02380082373
Book an engineer in 2 minutes
4.4
Excellent
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Block sewer pipe
Phoned on a Saturday as we had a blocked sewer pipe
The Engineer called within the hour and cleared the pipe with high pressure water .
Left the site clean and tidy.
I would recommend this company.
June 7, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Very speedy response and resolution
Great customer service. Prompt response to my enquiry. Problem resolved same day which was much appreciated. Thank you.
June 3, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
The gentleman called me before he was…
The gentleman called me before he was due to let me know he was on his way, he was very polite and helpful
June 2, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Customer Service
From the phone call with the office to the guy who came out was excellent. Both very lovely people and a right old laugh which is what you want. Could not fault! Excellent customer service.
May 28, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Great service
Ben was amazing,had the problem sorted in no time. Definitely recommend Drain Doctor.
May 27, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Steve was brilliant
Steve was brilliant, highly skilled and a really nice genuine bloke 💯
May 23, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Excellent speedy service
Very quick to visit my property to help out - great advice & talked me through what they needed to do - thankfully they were able to resolve the issue
Dan was brilliant - worked really hard to sort it out - I’m very grateful
May 19, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Great service
Service was great the engineer checked all possibilities and ensures he fixed the problem, clear pricing and explanation
May 8, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Brilliant service from initial call to job completion.
Brilliant service from initial phone call to job completion. Problem identified and sorted within an hour. Very pleasant and confident engineer. Will use again if I need to and I thoroughly recommend.
May 6, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Worth the money for a really professional diagnosis and remedy.
Technician listened to the symptoms of problem and looked at area carefully before concluding that I had a large fatberg in the drain that had accumulated over years. He flushed it out thoroughly and solved the problem in a short time. Very polite and courteous. Very grateful as other plumbers had only scratched the surface.
April 14, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Ben excellent service
Ben arrived on time, did an excellent job efficiently and was a pleasure to have on the property. He noticed I had an Amazon parcel on the doorstep and kindly brought it in for me. Very thoughtful.
April 11, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Very Professional Service
Very good service - timely, transparent pricing and well performed by Ben.
April 8, 2025
Unprompted review
Reply from Drain Doctor - Southampton
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
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