Excellent service! Josh is a star! Extremely helpful in explain every stage of the solution to our drainage problem. Gave a clear indication of the work involved and the costs. Very personable and f... See more
Company replied
Location
Switch locationUnit 12, Joiners Square, Palmerston Street, Hanley, ST1 3EX Stoke on Trent, GB
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See what reviewers are saying
Great service from Drain Doctor. The sink wasn't draining properly, I took all the white U-bend pipes off from under the sink and cleaned them all out, but that didn't resolve matters. There was clear... See more
Company replied
Garth came along with a pal Bank Holiday monday, to sort out a sewage blockage. They responded and carried out necessary works quickly and efficiently. They both gave great customer service were clean... See more
Company replied
We had a very tricky problem in the end, but Drain Doctor and their fellow contractors did an amazing job. We're so grateful. It would have been 5 stars, but it took many days to escalate our drain pr... See more
Company replied
Company details
About Drain Doctor - Stoke
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company
We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call-outs and planned preventative maintenance.
Since 1994, our local engineers have been delivering a truly 24/7, 365-day service becoming a trusted partner for homeowners and businesses alike.
Contact info
Unit 12, Joiners Square, Palmerston Street, Hanley, ST1 3EX, Stoke on Trent, United Kingdom
- 01782 651880
Book an engineer in 2 minutes
4.7
Excellent
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The two engineers Garv and Katie were…
The two engineers Garv and Katie were brilliant and professional
I felt your quoted price for the works needed to be done, was way more than reasonable, so we now have to get someone else involved
December 8, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Hello,
Thank you for sharing your feedback, we are sorry to hear you weren't completely satisfied with the cost.
Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.
If this process was not followed, please email your postcode to UK.Feedback@nbly.com and I will investigate this further for you.
Thanks,
Calum
Brilliant folks turned up on time and…
Brilliant folks turned up on time and were extremely pleasant. They found the problem right away and rectified it. Super service.
December 1, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Katie
Katie, very polite and friendly person, great at her job, explained everything what needed to be done and the price before proceeding. Very professional young lady and a credit to the company.
November 21, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Drain Doctor…One to recommend.
Great service & work from Drain Doctor for my elderly mum.
Good communication from the start & though a part they needed had to be chased we were kept informed throughout.
Special service from Katie & Garth who were patient, friendly & professional - thank you so much.
November 20, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Quick and satisfactory.
1st class service Garth was very pleasant and polite friendly and cheerful nothing was to much trouble and job was sorted out in a very short time.
November 5, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Very professional company
Very professional company (Kate) from Stoke she worked hard to find a solution and explained everything to us, highly recommended
October 16, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
This company is Not available 24/7
This company is Not available 24/7, 365. Booked to visit Friday pm. Telephoned 3pm on Friday to inform us that no one available until Monday am.
October 10, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Hi Doreen,
thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
Unfortunately, all our engineer slots were fully booked over the weekend, so there was no one available to come to you until Monday morning.
Regards
Emma
Katie was so helpful start to finish
Katie was so helpful start to finish - no ask was to tough - outlining all options. Thanks for the fast response and expertise!
September 15, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Drain Doctor would recommend
Katie was friendly, efficient and very knowledgeable. Cleared our blocked drains and provided photo evidence of the work carried out. Would highly recommend
September 12, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Drain Doctor Emergency Call out.
Drain Doctor came out to me on the day I rang as an Emergency call out. Katie was excellent, she located the problem within the drain very quickly and told me what my options were to fix the issue. She explained what she was doing and talked me through the process. A big thank you Katie.
September 2, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Katie was brilliant
Katie was brilliant. Solved the problem and kept me informed, with respect for the property too.
August 29, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Excellent and quick service from calling to getting fix completed
Excellent service. Came out same day, quoted for the problem and would have done same day fix but I pushed out to following day, turned up as planned and did exactly what they said. Both engineers were very nice and explained what they were doing and went through it before they left and left the place tidy. Would definitely use again.
August 27, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Expert diagnosis and treatment of our…
Expert diagnosis and treatment of our smelly drain. Katie the engineer took the time to explain everything and answer our questions in plain language. She advised us about general maintenance of our drains going forward. Highly commended.
August 12, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
Excellent friendly service
Excellent friendly service. Jack and Katie explained fully the options available, pricing, and were extremely professional and respectful of the property and parking. Very thorough service, would highly recommend. An email will follow with the CCTV footage, and results were discussed at time of inspection.
July 22, 2025
Unprompted review
Reply from Drain Doctor - Stoke
Thank you for taking the time to leave us a review.
We really appreciate your feedback. 😊
Kind regards,
Calum
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