Dream Apartments Reviews 

We checked-in in the evening and received a cold welcome by a rather rude, impolite and ill mannered receptionist who had no knowledge that we had added a pet to our stay and forced us to prove it while laughing at the podcast or whatever the uneducated listen to. She reluctantly sighed and said “Fine” when we showed her the email trail with one of her colleagues. She then sprang on us about a £100 deposit for the room for which we had no prior warning about which we were accepting to pay but had some minor issue of the chosen card not going through due to thinking the transaction was fraudulent activity, but the receptionist insulted us by saying “you don’t have enough on your card” multiple times when we know exactly how much we have on every card. We also asked for a parking permit for our stay, but to which we were told that they were “nearly all sold out” so we couldn’t have one, which begs the question why not?… If there are some left then why can’t we have one of those that remain?  We then asked where we could park for the duration of our stay, where we were directed to on street parking which has a maximum duration of 3 hours… but we are staying for 2 nights so not very helpful at all.  We luckily found some parking not far away, but on our walk back to the apartments, we were assaulted by rocks the size of fists being thrown off the top of the neighbouring apartments.  The culprits were targeting passers by including pedestrians, cyclists and cars and multiple car windscreens were hit and had to drive away quickly to not get hit by the projectiles!  We still haven’t arrived at our room and we have already had far too many incidents for staying a year anywhere! We arrived at our room to find that there was no lock cover on the outside apartment door. No key hold inside the apartment or coat hooks. When we got to the bed to finally sit/lay down after the ordeal we were hit with the hard standing of the bed frame under the mattress which needed changing 4 years ago. We decided to move to the sofa to get some more comfortable rest, but found the front legs were broken and so we were thrown off the front as the angle tilted down so much that it couldn’t be sat on, we decided that things couldn’t get any worse so we may as well start on making dinner, only to find the extractor fan didn’t work and the fire alarm was covered in a plastic bag and tape.
All in all we hadn’t been there for more than an hour and our lives have gone from knackered after a 4 hour journey to scared for our lives running for our own survival!
On our departure I enquired about the deposit being returned only to get the response that it could be returned in 7 to 10 business days and no guarantee even though I fixed to sofa.
If we are to sum up the experience I will quote the comedy sketches from come fly with me “it was a holiday from hell” and that it felt like we were being filmed for a prank! The best part of the whole stay was leaving knowing that we won’t be going back.

HORRIBLE!

The best part was leaving.

Location: Absolutely terrifying. The 5 minute walk from the car park to the apartment was unsafe and dangerous.
People from the neighbouring building throwing fist sized rocks at cars and everything below. Did not even attempt to step out the building at nightfall. Overall an extremely dodgy area, avoid at all costs.

Staff: Cold and hostile welcome from an extremely rude and ill-mannered receptionist. Unwilling and abrupt in giving the most basic information like parking, to which she refused or couldn’t be bothered to give a permit and after asking for an alternative, she directed us to a 3 hour stay across the road when we were staying there for 2 nights.
A surprise of a £100 deposit will also meet you at reception to which you will have no prior knowledge of. Issues with the card/ card machine occurred to which the nasty receptionist repeatedly stated “have you got enough money” insultingly.
We liaised with another member of staff prior the stay about an additional dog to which we were given the okay with an extra charge £50, to no surprise the rude receptionist had zero knowledge of this.
This establishment has very poor to zero management, no actual working system in place and extremely rude staff.

Room & Facilities: Unsatisfactory but habitable. Very cheap amenities and furniture therefore, uncomfortable and anything could break at any give moment.
Sofa legs broken therefore could not sit on them, mattress sunk to the ground, duvet cover not fitting, paper thin pillows, unclean kitchen appliances with left over food in the oven.

Overall a horrendous experience. Find somewhere else to stay. Repulsive and unsafe area and even worse staff.

I urge everybody to avoid this apartment , this establishment all together in-fact. They are absolutely disgusting and continue to rob hard working people. Not only were we robbed of a dream stay and had no response after sending evidence of the flys and disgusting mess of an apartment! We have now had to pay parking fines due to them not giving us a permit even when we asked. It’s same the ombudsman did not side with us as it’s so clear this company is robbing people purposely!!!! We’ve now paid £200 fine on two cars , which we asked for permits for and was told we didn’t require them. The company could have easily helped us as a goodwill gesture but they chose not to and ignore us!!! Please do not waste your money on this disgusting establishment please please please.

Dreadful company, they still owe us over £100. Seems that this company continues to rip people off and appears to owe a lot of money to many people according to the reviews! Disappointing and frustrating.

Should be minus 5. I really am fed up with repeating what happened, suffice to say it took 14 months to get a refund. What a most unprofessional company. I tried to ring many times (no answer); sent e-mails to their complaints address - no auto reply, in fact no response at all. It is only that I work in Belfast that I was able to go many times to the their front of house staff and wait (and wait) for someone to e-mail me to confirm that I did not stay. Booking.com also did their best to get some sort of communication from them, all to no avail. Thanks to using up several of my lunch breaks and the tenacity of Booking.com they finally relinquished my money last week. No apology, no communication.
Avoid this company - and I didn't even get to stay.
A point of note for anyone who may have been considering staying in their Lisburn Road palace in Belfast - we were offered to stay there instead of in the Obel Tower. Broken blinds, drinkers on the street and noisy parties staying. The cleaner arrived towing the vacuum cleaner along the pavement through puddles and dirt to clean the flat - now there's a sight!

Does anyone actually get their deposit back? I paid it on 2nd March checking in was reassured we’d get it back within 10 days. Had no issues with our room in Belfast and the price for room was great but no sign of deposit. It was pending on my account then that disappeared. Strangely it doesn’t show as being paid out to them on my bank account. Wish I’d read reviews first before I booked. Such a shame would stay in Belfast one again as we loved the room but the security deposit is a joke

Poor management. Drugs and gas balloon every where. Already saw 2 police arrest during our stay. Lift was broken for more than 1 month and so difficult to get back the deposit.

SCAM SCAM SCAM. Arrived 3 weeks ago and no one answered the phone for us to check in. Had to stay elsewhere. Have sent countless emails and called and still nothing. They still have my money and all reviews below seem to be in the same position

Terrible experience. Stayed at the Manchester apartments which when booked online it looked amazing the photos on there website made it look like a good area looking over the river. We arrived at night check in was smooth the worker on the reception was helpful. We stayed in LG01 as it was dark we never seen the area well but just wanted to get into the apartment. When we got in there was no heating at all and the heater fuse was burnt out. I took photos as well due to the deposits ect to keep myself right. As the children was sleepy after the long journey from Scotland ages (4 and 11) next morning I went to reception desk to let them know there was no heating to my shock one of there workers knew about the problem weeks before but nothing was done. I also let them k ow about all the other defects like toilet doors to big for the door frame burns on carperts ect the full apartment was in bad condition. It was a 2 night stay but we only stayed one and had to go to another hotel. Let's go back to the start when I said that the brother and webpage make it loom like its a beautiful scenery outside the window facing the river well how wrong was I as it reminds me of a rundown area and the river looks nothing like the website shows I would gi e zero stars if I could but would give the website developer 5 out of 5 for photo shoping. I have called and has been getting delt with by the manager so waiting to see what the outcome is but she is 24hrs late on getting back to me. Will update accordingly.

Don’t ever book this apartment, they are fraud

They took £200 deposit from my hubby account and never return it, now more than 20 days after checking out

Absolutely shocking experience. Never had one like it. So NOT believe their advertising. Don't know how they get away with it. Luxury serviced apartments! Couldn't be further from the truth. Dirty, damaged with the worst customer service I have every had the misfortune to encounter. Had to move us apartments due to not being able to secure the one they had given us but not before it had took is 20 minutes of standing outside trying to get someone to answer the phone. And then a further 2 and a half hours to answer it again! Now two weeks since our visit and haven't even had the decency to reply to the numerous complaint emails that we have sent them. All I can say is avoid at all costs!

Like many people I am having trouble getting my deposit back and been given so many different stories. I have been given several different dates for when it was paid. I have been told that Newcastle who took the booking can’t help me as I stayed in Middlesbrough, but that Middlesbrough’s phone is broken.
I will seek legal advice if I don’t receive my money soon. Do not book with this company. Please be aware that if you book through a reputable company like booking.com they will contact you a week before saying that booking.com have cancelled (not true) and switch to a direct booking. Refuse this and retain the support of booking.com

Unhelpful and muddled check-in, unclean apartments inadequately kitted out, broken blinds. I paid for parking but was not given a parking permit and am being chased by a debt company as a result.

This is the most useless organisation on the planet. STAY AWAY from this group of people. They never answer the phone, never respond to any correspondence.. utterly disgusting service and lies. Professional liers promised me so many call back and not once did they call me back. After they take your money, they will throw you to the dogs. Rubbish customer service from start to finish. I have been telling all my friends and family to STAY AWAY.

Appalling service! The week before we were due to stay at Dream Apartments in Belfast they informed us they had double booked our apartment and cancelled our booking. This was for a Saturday in August with very limited alternative options available. No alternative option was provided and no compensation offered. I have since heard this has happened to a number of other customers. Would not recommend booking with Dreams.

Very dirty feet black walking about bath dirty. Beds terrible didn’t sleep at all springs poke all night one thin pillow in double bed.

Disgusting place, poor staff attitudes and the worst customer service I have ever experienced from a hotel there should be an option for 0 stars. I booked a sea view room paid extra to be told that was the mistake of Booking.com as apparently they always get it wrong. I booked it for my mother and father in law and we went to check it out before their flight landed to make sure it was clean and all in order. The place was grubby before we even got to the room dirty walls and floors musty unclean smell. Once inside realised it wasn’t a sea view room, basic would be flattering the room. Sheets dirty clearly not been washed from the previous person or persons. Fridge was dirty and smelt like sick, 1 fork and 2 knifes provided, stains over the worktops and floors. I cancelled the booking there and then. Registered a complaint in May and still no response also ignoring booking.com, lost a full days money despite not staying there due to the state of the place. Apparently no managers work on a Sunday either just one receptionist who couldn’t care less and looked unsurprised by us walking out. AVOID AVOID AVOID!!

Would give this place 0 stars if I could. Wish I read the below reviews before booking. Absolutely disgusting place to stay, so unclean, bugs in the bed, literally unlivable. Put in a complaint and they do not care one bit. The worst customer service. I would rather stay in a hostel as it would be cleaner than this horrid place.

Didn't allow us to stay in Liverpool due to no physical card which we were not told was required! After being delayed with our check-in, we were refused our stay by the manager even though we offered to pay via alternative methods.

Stayed here on the 31st of December last year . Nearly 6 months down the line I’m still waiting for my deposit to be returned, iv left countless emails, texts and calls. Iv never experienced such poor customer service it’s ridiculous the amount of time and effort I have wasted trying to get my deposit back. This place is shambles, if only I had read the reviews prior to making a booking. 90% of reviews are related to deposit not being returned.

AVOID THIS PLACE AT ALL COST ❌❌❌