Dreamland UK Reviews 

Dreamland made it very easy to return an unwanted Christmas present, out of the 14 day return window. They also paid for the return postage. My experience shows a very well run company.

An amazing product that has far exceeded my expectations. I am very happy heading to bed now!

I ordered a product but, unfortunately,
I was sent the wrong product in error. On contacting Customer Services, my issue was dealt with promptly and efficiently. The Custoner Service Advisor could not have been more helpful, polite and friendly. They arranged delivery of my correct product and arranged collection of the wrong product at no cost to me. AND, all this over the Christnas period. Wonderful Customer Service!!!

Delivered to door by driver.

Ordered as recommended by family quick delivery happy with purchase

nice to get into bed knowing it will be warm, especially this time of year.

Unfortunately there was a fault with the handpiece.
Annoying as for a Christmas present.
After several emails to Customer services, a replacement was shipped on the 27/12/2025

Excellent value product and delivered quickly.

I bought 2 Dreamland heated throws as Christmas presents and one was unwanted. Dreamland has a 14 days return period as standard. I emailed Dreamland on the 27th December and explained that one of the throws was unwanted and I wished to return it but it was over 14 days since the throw was ordered, however the hygiene seal on the bag was intact (the packaging has never been opened). Dreamland emailed back to say that there is NO FLEXIBILITY with the 14 days return period, despite the fact that the throw is completely re-saleable and the packaging is perfect and intact AND that if you wanted to buy a Dreamland product as a Christmas present and be confident that it would definitely arrive in time for Christmas and be able to deliver to the person you were giving it to to then, with the bank holidays on the 25th and 26th and weekend on 27th and 28th, you would be unable to return it within 14 days.

I can see no disadvantage to Dreamland in extending their return period over Christmas, as most other retailers do, especially given their requirement that the seal on the zip-up bag containing the throw cannot be broken if you wish to return it. Really disappointing and unreasonably unhelpful customer service. I won’t buy from Dreamland again.

Initially there was a mixup over my order. But the company sorted things out very promptly and were extremely helpful

NEGATIVE!
I purchased a lovely heated throw. It was so comfy and warm. I loved it. In fact I liked it so much I bought another for our family.
The throw unfortunately got dirty. So I machine washed it as the instructions were given on the throw itself and the Dreamland wash instructions found on their website. I am so sad that to say, following all given procedures for washing that both of my once lovely heated throws are no way near as warm as they used to be. To be honest I am quite upset by this.

It’s a difficult one to review. We wanted a heated throw and would normally buy them from well known online places. But we noticed that Dreamland offered ‘DPD pick up’ delivered to a local shop. This was important as a) we don’t have time to wait in all day and b) we don’t want parcels left lying around.

We ordered it with DPD pick up which was acknowledged on the order. However, after it was despatched we received notification that this could not be delivered to a pick up point and would be coming to our address. Despite it previously being acknowledged for the pick up point.

To make things worse, the DPD driver then delivered it to the wrong house, which meant we still had to wait in all day for the re delivery. This wouldn’t have happened if they had honoured the pick up point as ordered and acknowledged.

So, while I would buy the product again, I would avoid buying it direct from Dreamland and I would choose a product from those on the well known online store. Product: 5 stars, delivery: 1 star, so average 3.

My electric blanket stopped working when it was 2 months out of its guarantee. Dreamland replaced it with the same product without any quibble- very quick, efficient and helpful. I’m delighted thank you

Excellent customer service and very quick & efficient responses, very helpful, courteous and friendly. I highly recommend it.

What a shame that a company which offers such apparently high-quality products is unable to offer any acceptable level of customer service. I’m sure that the staff at dreamland do their best so can only assume that they’re inability to deal with problems is due to lack of staffing or that they are inundated with complaints.

In my case, we contacted dreamland months ago to report that the blanket had caused burn marks on an expensive hypnos mattress. They asked us to return the blanket for investigation and promised that they would send a replacement immediately so that we would not at any time be without a blanket. This is important because of my wife’s health condition.

Since returning the blanket we have heard almost nothing. I have repeatedly asked them for status reports but emails normally go unanswered and unacknowledged. When I have received a reply they have offered no significant information back beyond the fact that they are waiting for a report from the engineers. We have repeatedly asked where the replacement blanket is but they completely ignore this question.

Would I recommend this company? I would have to say no because, whilst the products are fine when they are working,, it is important to know that you have the backup of a responsible company who take their customer problems seriously.

After a heated blanket bought from Amazon over a year ago showed cracking in the cable, I contacted Dreamland directly.

Sabrina was awesome throughout, liaising with the tech team, arranging my blanket's return and expediting the sending of a replacement item. I can't praise her and Dreamland highly enough.

I bought a Dreamland Snuggle Up Electric Throw a couple of years ago and it was really good. I used it to watch TV in the evenings. Then the dial started to malfunction and Sabrina, the lady at Dreamland sorted everything for me and I have another throw which is lovely and warm too. I would recommend these throws. If you need support they are excellent.

This company is a scam - they stole my money and did not delvier my product or offer me a refund or any explanation

I love the quality of dreamland heated blankets. Second time shopper.. as decided I'd like another colour. Good safe quality. Thank you

I bought a a Dreamland Naptime Sherpa Blanket. I'm on a low budget and realised it cheaper to heat a person than a whole room.

I'm really glad I bought this blanket. It's big enough for two or even two plus a child to snuggle under if needed and it's nice and warm even without switching it. When it's switched on it really does warm you up, partly because it's so good at keeping the heat in. Also it looks good and the furry side is very comfortable.

The heat element is very economical, it warms up quickly and with a range of temperatures it's good to keep you at just the right side of toasty for an evening in front of the telly.

It was delivered to a locker at the local pick up point quickly and exactly as described. I would heartily recommend Dreamland and the Nap Time Sherpa Blanket.