DreamLivings.com Reviews 

127
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Ordered furniture more than 5 weeks back, no update or order status, no one responds to emails, phone calls never gets answered, I feel I lost my $$$. I will keep trying. Very sad, and reviews here do... See more

Rated 5 out of 5 stars

Milan in customer service was amazing. He went above and beyond to try and find the TOV counter stools I ordered when damage was found on the inventory they had in the warehouse. The stools were disco... See more

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Rated 5 out of 5 stars

After a mistake on the shipping ticket the bed color ordered showed arriving in a different color. Working w/DreamLivings we were able to come up w/a solution if it proved to be the wrong color. Once... See more

Rated 5 out of 5 stars

I looked at an accent chair that I really wanted, but I wasn't able to afford it---until I found DreamLivings.com's fair pricing. I am so very impressed with its free shipping, fair prices, and excell... See more

Company details

  1. Living Room Furniture Store
  2. Furniture Store

Information provided by various external sources

From Mid Century to Traditional and Classical, you'll love our collection of outdoor, indoor, living, dining, chairs, tables, bedroom sets, lighting, accents, decor and rug selections. Created a furniture experience that is superior on every level. An iconic experience powered by designers, crafted by artisans, direct to you!


Contact info

3.7

Average

TrustScore 3.5 out of 5

127 reviews

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3.7

All reviews

(127)

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Rated 5 out of 5 stars

After a mistake on the shipping ticket…

After a mistake on the shipping ticket the bed color ordered showed arriving in a different color. Working w/DreamLivings we were able to come up w/a solution if it proved to be the wrong color. Once arrived--all was well but their attention to customer service for what could have been a problem was OUTSTANDING! Highly recommend DreamLivings!! A+++

March 13, 2019
Unprompted review
Rated 2 out of 5 stars

this isn’t a knock on customer service…

this isn’t a knock on customer service so much as a general purchase experience, but after my purchase, i received a purchase confirmation but no additional notification of shipping or a delay in shipping or anything of the like until i messaged the seller, and this was a month after purchase. i’d encourage buyers to be proactive with checking on orders

March 12, 2019
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Placed an order in November and it ran into problems due to a manufacturer back order which was then compounded by a freight carrier error. However, Milan in their customer service department was quick to respond and went out of his way to track the order and finally get a new item back out to me as quickly as he could. There were more issues with the carrier on the second shipment but he was right along side of me and got everything resolved really quickly. Through the whole fiasco, they really strived to make it right and get things fixed ASAP. I was amazed at the level of customer service I received.
Thank you Milan!

March 4, 2019
Unprompted review
Rated 4 out of 5 stars

Great Products, Great Customer Service

I found the right size table for the nook in my house. The table was a bit pricey but was exactly what I was looking for. My only other issue is the pop-ups on the website: There are a lot of pop ups for promotions, some of which may no longer be valid or may be from third party sites. Glazia and her team at Dreamlivings.com were very quick and responsive to my inquiry about these promotions. I have not received my delivery yet but when it comes in, I'll leave an update.

February 28, 2019
Unprompted review
Rated 1 out of 5 stars

Does this company really exist?

It's now been 2 weeks and my item still has not shipped. Credit card charged within seconds. UPS tracking says label has only been created. Very disappointing.

February 11, 2019
Unprompted review
Rated 5 out of 5 stars

Exactly what I wanted

I ordered two dining chairs. Great quality and nice Navy color. Fast delivery. Very nice customer service. I recommended.

January 31, 2019
Unprompted review
Rated 5 out of 5 stars

Unbeatable Service

I could have purchased these 2 couches and 2 chairs any of several places, but delivery choices were to have them dumped in the lobby or even in front of the building for me to wish up to my second floor apartment or maybe, if lucky, pay quite a bit more to get them up. Couches did not fit in the elevator so these great delivery guys took them up the stairs. I paid one one amazing price to deliver all including unboxing, set-up and clean-up and was happy to tip well for the unexpected extra service required with the stairs, price still less than I would have paid with anyone else. This furniture is beautiful although color was not exactly what I expected, I love it anyway, always get a swatch, I waited long enough for the chairs to be in stock anyhow, and once everything was in I waited about 2 weeks for the order to ship from California, I think. This company has always been great about answering my questions and giving me choices. I have furnished the main living area of my new condo with TOV furniture for seating and think it looks great and is going to last.

January 26, 2019
Unprompted review
Rated 5 out of 5 stars

Unique headboard

The headboard I ordered is just as I had hoped it would be - unique and beautiful for the price! However, it took several days before the item actually shipped (which the website does says, but not straightforwardly), and the shipping box was quite damaged when it arrived (rusted staples, the box had a lot of old water damage, it looked like someone gashed the front with a boxcutter). Thankfully, the item appears to be undamaged!

Edited to add that the customer service response was excellent. They are following up with the involved parties regarding the condition of the box, and were genuinely interested in hearing how they could improve the website and their services. And, the headboard continues to be beautiful, and my daughter loves it - she calls it her "princess bed".

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful chairs!

Beautiful chairs!! I ordered three chairs and one was missing the legs. I contacted customer service and they were quick to respond and resolve this issue. They are sending out new hardware to correct the issue. Overall, I’m very pleased

January 20, 2019
Unprompted review

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