DreamLivings.com Reviews 

127
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Ordered furniture more than 5 weeks back, no update or order status, no one responds to emails, phone calls never gets answered, I feel I lost my $$$. I will keep trying. Very sad, and reviews here do... See more

Rated 5 out of 5 stars

Milan in customer service was amazing. He went above and beyond to try and find the TOV counter stools I ordered when damage was found on the inventory they had in the warehouse. The stools were disco... See more

Company replied

Rated 5 out of 5 stars

After a mistake on the shipping ticket the bed color ordered showed arriving in a different color. Working w/DreamLivings we were able to come up w/a solution if it proved to be the wrong color. Once... See more

Rated 5 out of 5 stars

I looked at an accent chair that I really wanted, but I wasn't able to afford it---until I found DreamLivings.com's fair pricing. I am so very impressed with its free shipping, fair prices, and excell... See more

Company details

  1. Living Room Furniture Store
  2. Furniture Store

Information provided by various external sources

From Mid Century to Traditional and Classical, you'll love our collection of outdoor, indoor, living, dining, chairs, tables, bedroom sets, lighting, accents, decor and rug selections. Created a furniture experience that is superior on every level. An iconic experience powered by designers, crafted by artisans, direct to you!


Contact info

3.7

Average

TrustScore 3.5 out of 5

127 reviews

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3.7

All reviews

(127)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing personal touch and care!

From past experience with furniture companies, my mind was blown with the level of service of DreamLivings.com ! I wanted to make a small request for my couch and they went above and beyond on with their own line dreamsofa.com and got me the perfect sofa. Soon I will need a sectional and chair and that will be the place I will go to. Thank you!

January 15, 2019
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service from start…

Exceptional customer service from start to finish, including quick responses to questions even on weekends. From a product point of view, I found their prices to be either on par or better than both stores I visited and other online sites. Great communication about a back-order item I purchased that had delay issues from the overseas manufacture. Great selection of items. Will be a return customer!

January 12, 2019
Unprompted review
Rated 5 out of 5 stars

I recommend DreamLiving and I would purchase from them again.

I recommend DreamLiving and I would order from them again. Not only did they have the best price, but their customer service is excellent. They kept me updated about the backordered item, and they always responded to my questions in a quick and professional manner. Best of all, they even offered to cancel my order, if I didn't want to wait for the item that got delayed once again by the vendor. Which wasn't even in their control, of course. So yes, I do recommend purchasing from them! (By the way, I decided to wait for my item, and I am glad I did because in the end, it showed up sooner than expected.)

January 11, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service!!!

I would definitely order from Dreamliving.com again. Their customer service is amazing. Anytime I had a question with my order, they responded to my emails right away in a friendly manner. They even sent me txt message updates on the order/delivery status. Also, their prices are the cheapest I have found online for the item I purchased. I was very happy with my purchase. Would definitely recommend purchasing furniture from their website.

December 27, 2018
Unprompted review
Rated 5 out of 5 stars

Finally a company you can trust

Finally a company you can trust. They kept there word from day one. My shipment is being sent even earlier than expected. I ordered the same product from Colemen Furniture and eight weeks later I had to cancel my order. When I call DeamLivings the customer service was very trustworthy, and now I'm receiving my order before the promised date.

December 14, 2018
Unprompted review
Rated 1 out of 5 stars

Terrible !.

Terrible !.. I waited months and still have not recieved my product. The customer service gentleman was very friendly however

December 12, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

Hi there and thanks for your feedback g.a. Your order shipment was cancelled on the way to you and we are still investigating who cancelled this shipment and why, however, we're happy that we were able to give you a full refund despite the shipping charges. Take care.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I had a somewhat complicated issue with a piece of furniture and the gentleman assisting me, Bohran, was very helpful, patient, and responsive. He handled my case with care and professionalism, and I am greatly appreciative of this.

December 5, 2018
Unprompted review
Rated 5 out of 5 stars

Very helpful!

There was an issue with the delivery where the table I ordered was damaged on route. In the end, DreamLivings went above and beyond to try and get the supplier to send a replacement in a timely manner. When that was not done, they communicated with us what the issues were and in the end provided us a refund. They were helpful throughout the whole process.

November 29, 2018
Unprompted review
Rated 1 out of 5 stars

Order placed Oct 18th -- Not shipped yet.

Order placed Oct 18th. Immediately asked if it was being drop shipped and to set my expectations and I would be very happy to wait. I was told Mid November so I waited and that passed. I emailed again twice, they checked with vendor and gave a firm November 25th to ship. I thought odd since that is a Sunday but continued order.

Responses have been on the same day until this recent issue. Ive emailed daily since Monday the 26th with no response. Hmmm. I was up front and asked them to just be transparent with details and keep me in the loop, and now am upset with lack of response. I will update review as order progresses.

November 29, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

Hi, and thank you for your feedback!
Apologies about the delay in shipment. From time to time our supplier pushes back the availability ETA. In any case I'm glad you were able to get in touch with our support team and are being taken care of. We look forward to shipping this item to you as soon as it comes in. Thanks again.

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