DreamLivings.com Reviews 

127
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Ordered furniture more than 5 weeks back, no update or order status, no one responds to emails, phone calls never gets answered, I feel I lost my $$$. I will keep trying. Very sad, and reviews here do... See more

Rated 5 out of 5 stars

Milan in customer service was amazing. He went above and beyond to try and find the TOV counter stools I ordered when damage was found on the inventory they had in the warehouse. The stools were disco... See more

Company replied

Rated 5 out of 5 stars

After a mistake on the shipping ticket the bed color ordered showed arriving in a different color. Working w/DreamLivings we were able to come up w/a solution if it proved to be the wrong color. Once... See more

Rated 5 out of 5 stars

I looked at an accent chair that I really wanted, but I wasn't able to afford it---until I found DreamLivings.com's fair pricing. I am so very impressed with its free shipping, fair prices, and excell... See more

Company details

  1. Living Room Furniture Store
  2. Furniture Store

Information provided by various external sources

From Mid Century to Traditional and Classical, you'll love our collection of outdoor, indoor, living, dining, chairs, tables, bedroom sets, lighting, accents, decor and rug selections. Created a furniture experience that is superior on every level. An iconic experience powered by designers, crafted by artisans, direct to you!


Contact info

3.7

Average

TrustScore 3.5 out of 5

127 reviews

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3.7

All reviews

(127)

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Rated 5 out of 5 stars

Great customer service

Great customer service!
If you can have that, you have it all, because when everything goes right it is easy, but when you have an issue, that's when you know if the company is serious or not. I had to cancel my order because I made a mistake, so I could place a new one. Besides getting all the attention I needed, Noah gave me different options to solve my case, and he was great! Plus the price on the barstools were unbeatable! I totally recommend DreamLivings.

September 19, 2018
Unprompted review
Rated 5 out of 5 stars

Great Buying Experience

Great product exactly as described, great price, very fast shipping and amazing customer service. Thank you Dreamlivings for a great experience!

September 19, 2018
Unprompted review
Rated 5 out of 5 stars

Borhan has been exceptional with the…

Borhan has been exceptional with the entire process. He was so professional and always communicated and made sure that everything was at my satisfaction. He is the best and would shop again just because of how nice and helpful he was to us.

September 14, 2018
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered a side table last week, but found another one today, so I reached out to Dream Livings to ask for a refund. I had an email response within an hour, and a full refund within 3 hours. Typically they charge a 25% restocking fee, but in this case they waived it. Excellent customer service, and although I didn't order from them this time, I would in the future. Great experience.

September 12, 2018
Unprompted review
Rated 5 out of 5 stars

Daybed

Hands down the best online company I’ve ever used for ordering products online. Milan was on the phone every day with the shipper to find out the status of my order, then contacting me by either email or phone call to relay the progress of my order. The most polite, hardworking employee I’ve ever dealt with in customer service. Not convinced? Call and ask to speak with Milan! Within 2 min you’ll be ordering your product and it will be the best choice you’ve ever made in selecting an online service.

September 3, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

Hey there Nick,
Thanks so much for your kind words! Milan is indeed liked around the office as well, and we're really happy we did whatever we could to give you the best service possible. Take care, and hope to see you back soon!

Rated 5 out of 5 stars

excellent seller

good communication before shipping, item as described, well-packaged and promptly sent, excellent quality. Thanks very much! Will definitely buy again.

September 2, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

CL,
Thanks so much for your review. We're excited you're happy with the chairs, and sofas! We work with great suppliers and are happy that you like our products and service as well! Take care!

Rated 5 out of 5 stars

quite comfortable and easy to maneuver…

quite comfortable and easy to maneuver great for small spaces

September 2, 2018
Unprompted review
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Reply from DreamLivings.com

LM, the Convertible Chaise Lounge Accent Chair -> Twin Bed you got is one of our best sellers. I'm glad it fits your place well! Thanks so much for your feedback, and hope to serve you again soon!

Rated 5 out of 5 stars

Outstanding customer service!

When the item I wanted to purchase was out of stock, Milan worked with my order every step of the way. He did an outstanding job of keeping me informed on its progress from initial order to delivery. It was the first time I ordered from Dreamlivings and I would not hesitate to order again!

August 26, 2018
Unprompted review
Rated 5 out of 5 stars

Awesome Experience!

Awesome Experience!
I love these chairs and ottomans. I actually bought my new beds from DreamLivings.com as well and I came back for more. Unbeatable pricing and I was so pleasantly surprised by the service. I felt like royalty when I had any issues.

August 21, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

It was very pleasant experience.

August 17, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

Thank you for shopping with us Janice. Looking forward to serving you again.

Rated 5 out of 5 stars

Phenomenal Service!! Highly recommended!

I needed a bit of extra support for the shipment of my sofa and the service was absolutely superb! Clear communication all around regarding my order status and they also went out of their way to call the shipping carrier and make sure that the delivery happens within time for my big event! I love this website for their fantastic pricing and service! Thank you DreamLivings team!

August 14, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

Hi Sarah,
It was a pleasure working with you to get your Sofa in a timely and safe manner! Please let us know if we can be of service again!

Rated 5 out of 5 stars

Milan in customer service was amazing!

Milan in customer service was amazing. He went above and beyond to try and find the TOV counter stools I ordered when damage was found on the inventory they had in the warehouse. The stools were discontinued nationwide but he tried to find them from another company. They were quick to respond to any questions I had and even gave me 10% off my next purchase. I will definitely do business again with DreamLivings.com.

August 14, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

Hi Kimberly,
Thanks for your feedback. Looking forward to helping you with your next purchase.

Rated 5 out of 5 stars

STUNNING SOFAS AND THE MOST AMAZING SHOPPING EXPERIENCE

We just moved into our new house in Portland, and we've been scrambling to fill our home with beautiful modern yet playful furniture. I had been looking for a style just like the Arno sofa, and not sure if I just missed it the first time I was on the site. But I came back to DreamLivings, and i literally found my dream style in the Arno Sofa. I shopped around for a bit, and they literally had the lowest price online. I placed an order for the Arno Sofa, and a few beautiful pillows, and they immediately issued a delivery schedule, and i was contacted the day before delivery. We were given a a 2 hour window, rather than having to wait an entire day as in most cases with deliveries now a days. This couch is seriously gorgeous and comfortable. I will continue to shop DreamLivings first for my future furniture purchase because they truly have the best quality, and the best prices. Also a big thanks to Noah for following up on the rush, and getting this scheduled for a Friday delivery.

August 9, 2018
Unprompted review
Rated 5 out of 5 stars

Noah was extremely timely and helpful…

Noah was extremely timely and helpful in resolving my issue

August 2, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

Alex,
It was a pleasure to be of help to you. Thank you for your feedback and hope to have you back on Dreamlivings.com again soon!
Noah

Rated 3 out of 5 stars

Great pricing, accepts PayPal, but needs work on communication...

Pricing of my item was phenomenal! Loved that they accept Paypal. However, they need to work on communication & shipping. After placing my order, I received no communication from them. I had to email customer service for an update on my order. Their response was quick and they immediately shipped my item and was given a receipt date on a Thursday. After not receiving my item on Thursday, I tracked my item only to learn that the date had been moved to a Monday which was a bit annoying...

August 2, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

Thank you for your feedback Angie. We take service and communication very seriously, I do know that in your case, our supplier had shipped your order with their FedEx without informing us while we had it shipping with our UPS. We have cleared this up with them and this exception should not be happening in the future. I hope to see you back at our store so that we have an opportunity to give you an awesome experience.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. When my item took longer to ship than anticipated, the team was quick to respond to my inquiries. They also proactively reached out with tracking information early. Very pleasant to work with this team.

July 24, 2018
Unprompted review
Rated 5 out of 5 stars

Have some questions and customer…

Have some questions and customer service call right beck and answer all my questions excellent job thank you

July 23, 2018
Unprompted review
DreamLivings.com logo

Reply from DreamLivings.com

Eddy, thank you for choosing DreamLivings.com and I am happy that you have found the Sofa you were looking for on our store! We are committed to providing excellent service to our customers and it means a lot to us to get a feedback like this.
Thanks again,
Noah

Rated 5 out of 5 stars

Couldn’t ask for much more

Couldn’t ask for much more. I was looking for a midcentry modern velvet bed for our master bedroom and looked everywhere. We found a couple that we really liked, one at horhow, another at DreamLivings. They both looked stunning, and I ordered a fabric sample, and we just loved the Reed bed navy color. We pulled the trigger, and Although admit I was a little reluctant ordering online, their customer service was amazing. The bed was just delivered and it is stunning. Exactly the color we had in mind, and a fraction of the cost we would have paid at horchow.

What an awesome team, and a fantastic company. My first stop the next time I’m in the market for furniture!

July 17, 2018
Unprompted review

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