Dress 2 Party Reviews 

497
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding shoppers through the wonderful selection of garments. People consistently note that the shop atmosphere is wonderfully welcoming and special, ensuring visitors feel completely comfortable while finding their dream attire. Some reviewers were not happy with the customer service, mentioning negative experiences where staff refused fittings or created an extremely uncomfortable environment. A few other people also reported frustrating communication issues, noticeable delays, and deep disappointment regarding unhelpful responses to various product and service concerns.

What people talk about most

Staff

Consumers find staff to be positive, welcoming, and exceptionally helpful during prom dress appointments.... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning quality and wide... See more

Service

People report positive experiences with service, highlighting helpful staff and wonderful appointments from... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a great journey from start to finish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel like the staff went out of their way to understand who my daughter is and what makes her unique so they could find her the perfect prom dress. There were lots of varying styles and colours so I... See more

Rated 5 out of 5 stars

What can i say apart from...amazing girls and loads of time and effort with my girl as she has an eating disorder and this shop/amazing girls just made her feel so so comfortable and i will defo be ba... See more

Rated 5 out of 5 stars

Great selection of dresses and sizes (18 needed). Very helpful lady at the London store - she asked about event type and gave good advice. I was a late walk-in and it was nearly closing time but I d... See more

Rated 5 out of 5 stars

Had a fantastic experience at Liverpool store. Fun and helpful with an extensive choice of dresses for my daughter’s prom. The shop was large and well planned out with plenty of room to get changed an... See more


Company details

  1. Women's Clothing Store
  2. Dress Store

Written by the company

We are the biggest supplier of Prom Dresses & Evening wear in the UK, we stock exclusive brands such as Sherri Hill and Jovani


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

497 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.6

All reviews

(497)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We visited on Saturday and we couldn’t…

We visited on Saturday and we couldn’t be more happier with the service we received from Toni. My daughter and her sister had come a few weeks prior to our appointment to try on styles and was also served by Toni on that occasion too. She was very helpful and friendly and had answers to whatever questions we had. We felt no pressure to decide on a dress and we’re given more than enough time to decide. My daughter was allowed to re try on the ones she liked before and also try on some new ones that had arrived which was lovely as she was unsure of what style she wanted.
We are thankful of the service offered to us to help my daughter pick out her prom dress as it is a very important experience for her

January 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

We booked an appointment for my daughter to try on some prom dresses. I emailed several shops and Dress 2 Party was the only one who replied to me. We were greeted by lovely staff. Dee-Ann who helped us was amazing, made my daughter feel comfortable. We were offered drinks and we weren’t rushed to choose. I felt like they couldn’t do enough for us. The dress selection was amazing. We bought the perfect dress for my daughters prom and guaranteed no one in her school would have the same dress! We are very happy & thank you :)

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful, nothing was too much trouble, we spent 2 hours of being waited on and the staff new what dresses would suit the girls. Dresses are amazing, only trouble was deciding which one to take as all stunning 😍

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

Prom dress dream

We visited today to get my daughter a dress for her prom, from the moment we arrived nothing was to much trouble, Fiona was so kind and helpful. We couldn’t of asked for a better experience from Dress2Party we had the best time in the shop. The shop is every girls dream from neon lights to lots of sweeties it was unbelievable. Thankyou so much Fiona you are a gem

October 25, 2022
Unprompted review
Rated 1 out of 5 stars

Had an appointment today for my…

Had an appointment today for my daughter to look at prom dresses. Two young girls that weren't helpful at all. Told them what style dress my daughter wanted but they brought dresses that were nothing like she wanted and would only fit a Barbie doll. We were the ones in the shop so expected better service but the girls were trained enough as they didn't have a clue. My daughter was very disappointed.

March 19, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid.

I would give it zero if possible. The staff were extremely unhelpful. No dresses in sizes unless you were tiny. Offered no help or advice. Overall staff didn’t seem to have any idea of how to help. Horrible experience.

March 19, 2022
Unprompted review
Dress 2 Party logo

Reply from Dress 2 Party

We are so sorry you didn’t have a good experience in our Cardiff store today. We do try really hard to give everybody our full attention and service and we certainly have a very full selection of all sizes in store, which we should have offered you. We are aware that the store was exceptionally busy today, but that is no excuse for not offering you out very best service. If you would like to contact our customer services department, we would be happy to rebook your appointment and offer you a discount for returning.

Rated 5 out of 5 stars

My daughter had a lovely experience at…

My daughter had a lovely experience at the Wakefield store, Natalie put her at ease whilst making her feel special. Plenty of time no rush, store is clean, spacious and bright with a lovely atmosphere. My daughter found her dream dress and now cannot wait for it to be ready to collect.

March 5, 2022
Unprompted review
Rated 5 out of 5 stars

Prom Perfection!

Fantastic experience shopping for my Daughter’ Prom Dress at the Wakefield store. The lady who helped her was so lovely and put my nervous Daughter at ease straight away. Nothing was too much trouble. A memorable afternoon and we got THE Dress! Hurrah! Thankyou Dress 2 Party!

March 5, 2022
Unprompted review
Rated 5 out of 5 stars

My daughter Lara wanted a great prom…

My daughter Lara wanted a great prom dress and She found her dream dress at the London store. An absolutely beautiful dress. Both ladies were lovely And Laura was very knowledgeable and helpful And had a real eye for what would suit my daughter And made her feel at ease. Thank you for making the prom dress so experience so fun and easy.

February 22, 2022
Unprompted review
Rated 5 out of 5 stars

AMAZING!!!

So helpful and helped boost my confidence in finding a prom dress there was so many dresses to choose from highly recommend going to Dress2Party for prom dresses etc x

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great Choice

Had a lovely experience shopping for my daughters Prom Dress today (Liverpool store). This is the 3rd shop we have visited & by far the best for quality, availability & customer service. Needless to say we left with a Prom Dress & a Very Happy & Excited Daughter ❤

February 5, 2022
Unprompted review

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