Dress 2 Party Reviews 

497
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding shoppers through the wonderful selection of garments. People consistently note that the shop atmosphere is wonderfully welcoming and special, ensuring visitors feel completely comfortable while finding their dream attire. Some reviewers were not happy with the customer service, mentioning negative experiences where staff refused fittings or created an extremely uncomfortable environment. A few other people also reported frustrating communication issues, noticeable delays, and deep disappointment regarding unhelpful responses to various product and service concerns.

What people talk about most

Staff

Consumers find staff to be positive, welcoming, and exceptionally helpful during prom dress appointments.... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning quality and wide... See more

Service

People report positive experiences with service, highlighting helpful staff and wonderful appointments from... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a great journey from start to finish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel like the staff went out of their way to understand who my daughter is and what makes her unique so they could find her the perfect prom dress. There were lots of varying styles and colours so I... See more

Rated 5 out of 5 stars

What can i say apart from...amazing girls and loads of time and effort with my girl as she has an eating disorder and this shop/amazing girls just made her feel so so comfortable and i will defo be ba... See more

Rated 5 out of 5 stars

Great selection of dresses and sizes (18 needed). Very helpful lady at the London store - she asked about event type and gave good advice. I was a late walk-in and it was nearly closing time but I d... See more

Rated 5 out of 5 stars

Had a fantastic experience at Liverpool store. Fun and helpful with an extensive choice of dresses for my daughter’s prom. The shop was large and well planned out with plenty of room to get changed an... See more


Company details

  1. Women's Clothing Store
  2. Dress Store

Written by the company

We are the biggest supplier of Prom Dresses & Evening wear in the UK, we stock exclusive brands such as Sherri Hill and Jovani


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

497 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.6

All reviews

(497)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prom Dress Shopping

We came here prom dress shopping for my daughter and she found her perfect dress.
The ladies at the Southampton store (Michelle & Louella) were so helpful and made the experience so relaxed and pleasant and nothing was too much trouble.
Our dress arrived yesterday and is perfect. Thank you.
I would highly recommend anyone to book an appointment and come here to find their prom dress you won’t be disappointed.
Thanks again.

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

Prom and special Birthday party dress.

We attended today to choose our daughters dress for her 18th Birthday party and also to have a look for her prom dress. Lauren who we had the appointment with was so friendly and helpful. She made our daughter feel special and comfortable while trying several dresses. She was very professional. Well mannered and this resulted in our daughter deciding on 2 dresses from the shop I would highly recommend dress 2 party. Thanks again to Lauren in the Glasgow branch. We have one delighted daughter.

January 21, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you so much for the most amazing service ❤️

Had the most amazing experience finding bridesmaid dresses for my cousin’s wedding.

We actually bought the dresses from Sisterhood upstairs in the shop in Liverpool but Dianne (sorry if I’ve not spelt it right) assisted with it all and made us feel so special.

We had just come from another shop who made us feel like a complete inconvenience and left feeling very underwhelmed and negative. We went to the Wedding House in the hope we’d have some better luck and thank god we did.

The range of styles and colours was amazing and the service Dianne gave us was second to none. She made us feel so special and couldn’t do enough for us to ensure we found the perfect dress. It was a particularly special moment for our family for personal reasons and Dianne only added to this.

Thank you so much for all your help and I would recommend your service to absolutely everyone! X The Burquest Family

November 20, 2021
Unprompted review
Rated 2 out of 5 stars

My wife purchased a dress online

My wife purchased a dress online, returned it on 4th August, but as yet no refund. Says in their t&Cs it would be 10 days, has now been 28 days. Emailed company, they responded, but still no refund. My wife has tried to call the numbers on the site, but showing as not available. Very frustrating.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great appointment in Wakefield

Great appointment, much more choice than we expected. This was the 5th shop we’ve been to and by far has the best selection. The lady who looked after us was very helpful and friendly. We came away very happy and have now decided which dress we want. Thank you.

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

Hidden gem...

My daughter and I visited on Saturday to look at prom dresses. I never imagined there would be SO much choice. The shop is like aladins cave all in colours and perfectly arranged!!!! We live in wakefield and I didn’t even know the shop was there. Natalie the manager was so helpful, knew which styles would look good and was happy to give honest feedback. Great experience.

May 27, 2021
Unprompted review
Rated 3 out of 5 stars

Refund

I had a problem with refund but luckily has been dealt amicably and I was happy at the end.

May 25, 2021
Unprompted review
Dress 2 Party logo

Reply from Dress 2 Party

We are so sorry that you did not have a good experience with your online purchase. We note that you have now been refunded and we aim to refund all purchases within the required 14 days but during lockdown when our stores were closed and our staff were all on furlough we did experience some difficulty with customers returning items and being refunded for them in a timely manner. We are so sorry for this and normal service for Online’s has now been resumes as all our stores are open and all staff are back to working. If there is anything else we can do for you now please let us know.

Otherwise we would be happy offer you a 20 % discount on your next purchase with us as an apology for your previous experience.

Rated 5 out of 5 stars

Lovely Experience

What a lovely experience we’ve had today, thank you! We got fixed up with a gorgeous dress and the care and attention given made the whole experience really enjoyable, we would definitely recommend 👍& we’ll be back at the first opportunity 😊

May 22, 2021
Unprompted review
Rated 5 out of 5 stars

Best ever experience with Fiona at Manchester

We had a very successful appointment at the Manchester store. Fiona was so lovely and helped us with ideas, identifying some dresses we might never have tried otherwise. This included our end purchase. It was the best experience in the shop and my teenage daughter for once was comfortable changing and presenting herself. We were spoilt for choice, with a range of budgets to suit. Fiona could not have been more helpful and we are so pleased with our purchase. Thankyou!

May 15, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely place

Lovely place, very helpful. Lots of different dresses and colours. Natalie was lovely and helpful. Would definitely recommend

May 13, 2021
Unprompted review
Rated 5 out of 5 stars

Dress 2 Party Glasgow store is great!

Dress 2 Party Glasgow store
Well, 4 daughters, 4 proms and 4 dresses later and I’m finally done... it’s safe to say we love dress 2 party!
All dresses are stunning and great quality and the staff is just lovely, so helpful and honest!
It may be the last prom but no doubt we’ll be back for wedding dresses one day soon!
I can’t recommend this store enough. They are so accommodating xx

May 11, 2021
Unprompted review
Rated 5 out of 5 stars

Superb service

Had lovely attentive service from the Cardiff store, May 8th 2021. Aggy was absolutely fab and so helpful. My daughter left the shop with a gorgeous dress and was made to feel so special. The choice of dresses were out of this world. I definitely recommend this shop. Also impressed that the details of the school were taken and added to a website to ensure no girl had the same dress.

May 11, 2021
Unprompted review
Rated 5 out of 5 stars

100% Recommend

Fantastic experience! I have to thank Agy from the Cardiff store for her amazing help. She understood every little request I had for my prom dress and recommended styles to me that perfectly matched me as an individual. I’m very happy with the overall experience :)

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

Prom dress shopping …

We have just visited the Cardiff store to purchase my daughters prom dress. Such a lovely welcome from the manager who was so helpful and full of advice. We had a great shopping experience and look forward to the arrival of the dress of choice later in the week. One very happy daughter, thank you

May 8, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this retailer

Avoid this retailer. I ordered a dress which did not arrive and have not been refunded despite a promise to do so. I feel like I have been conned. My bank are dealing with it now. I would not recommend giving them money.

April 24, 2021
Unprompted review

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