Cirkul Reviews 

5,037
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers had a great experience with this company. People frequently praise the incredible product design and the massive selection of delicious refreshing flavors that successfully encourage everyone to drink more water daily. Consumers note that the bottles are very convenient to use, fitting perfectly into cup holders and making hydration effortless throughout busy workdays. Some reviewers were not happy with the replacement cartridges, noting that they run out much faster than expected and make the ongoing maintenance quite costly. Other customers also mentioned encountering frustrating shipping delays or experiencing difficulties when attempting to contact support teams for order resolutions.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that it successfully encourages daily hydration... See more

Quality

Customers had ambiguous experiences with quality, often praising the amazing flavors and great hydration... See more

Order

Consumers find order experiences to be mixed, with some noting that the process was very easy and that items... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers praise the team for being... See more

Price

Clients share ambiguous opinions on price, as some consumers highlight reasonable costs that help cut monthly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really enjoy the products offered and how reliable the shipping and tracking all are. Definitely suggest this site and their products to anyone who will listen. We have so many different bottles in... See more

Rated 5 out of 5 stars

I normally drink plain water, I saw an ad on social media describing cirkul. I decided to try a few different flavors. I absolutely love the coconut pineapple! It tastes like a pina colada, without t... See more

Company replied

Rated 5 out of 5 stars

They were helpful in listening to my complaint of a product I had just purchased. The small plastic that holds the flip top in the locked position broke with no force applied to it directly. They se... See more

Company replied

Rated 5 out of 5 stars

Customer service from this company is incredible! I had an order get stuck and I wasn't receiving updates from the website, but when I reached out, they let me know there was an issue with the order a... See more

Company replied


Company details

Written by the company

Cirkul's innovative bottle allows you to flavor your water sip by sip. Go from drinking plain water, to drinking your new favorite beverage, and back to drinking plain water with a turn of the flavor dial. Choose from 13+ brands with different formulas & benefits and enjoy your water your way with zero calories, no sugar, and no artificial colors.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(5,037)

165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I normally drink plain water

I normally drink plain water, I saw an ad on social media describing cirkul. I decided to try a few different flavors. I absolutely love the coconut pineapple! It tastes like a pina colada, without the rum.. I have the 40 oz stainless steel in the apricot color. It fits perfect in my cup holder in my car. I also drive a school bus, and it's perfect for the hot summer days, keeps my water cold,as I add ice in the morning,and still cold 8-10 hous later.

June 28, 2026
Unprompted review
Cirkul logo

Reply from Cirkul

Hi Dawn,

Thank you for sharing your review. That’s awesome! Welcome to the Cirkul family! 💙

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating!

Rated 5 out of 5 stars

Helps reach water intake goals…

Great product if you struggle to drink water. I'm definitely drinking more using the cirkul.

June 4, 2026
Unprompted review
Cirkul logo

Reply from Cirkul

Hi there,

Thank you for sharing your review. We're happy to hear you're enjoying Cirkul!

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating! 💙

Rated 5 out of 5 stars

I LOVE cirkul so much I've been…

I LOVE cirkul so much I've been drinking it everyday for the past 4 months. IM HOOKED. Please Please Please bring back the apple berry punch flavor for good!!!!

June 26, 2026
Unprompted review
Cirkul logo

Reply from Cirkul

Hi Alexis,

Thank you for sharing your review. A 10/10 flavor choice! 🤩

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating!

Rated 5 out of 5 stars

I was using water drops out of Germany…

I was using water drops out of Germany but its was very pricey so when I saw the add on Facebook I decided to try Cirkul the prices were a little more reasonable and I cut my bill in half and the taste ad flavors are awesome!!

June 18, 2026
Unprompted review
Cirkul logo

Reply from Cirkul

Hi Gerry,

Thank you for sharing your review. We're happy to hear you're enjoying Cirkul!

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating! 💙

Rated 5 out of 5 stars

I love this entire system

I love this entire system! So many great flavors to choose from. I love that I can earn points to redeem!

November 29, 2025
Cirkul logo

Reply from Cirkul

Hi Larae,

Thank you for sharing your review. We're happy to hear you're enjoying Cirkul!

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating! 💙

Rated 5 out of 5 stars

Great selection of flavors

Great selection of flavors, cute cups and bottles, easy to purchase in store or set up delivery plans.

July 4, 2025
Cirkul logo

Reply from Cirkul

Hi Donna

Thank you for sharing your review. We're happy to hear you're enjoying Cirkul!

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating! 💙

Rated 5 out of 5 stars

I wasn’t drinking enough water until…

I wasn’t drinking enough water so i bought a cirkul and now I actually drink alot of water. My favorite sips are the refreshers absolutely love them all.

July 25, 2025
Cirkul logo

Reply from Cirkul

Hi Julie,

Thank you for sharing your review. You’ve got great taste! 😜

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating!

Rated 5 out of 5 stars

Experience has been great love the…

Experience has been great love the flavor selection

August 21, 2025
Cirkul logo

Reply from Cirkul

Hi Katlyn,

Thank you for sharing your review. We're happy to hear you're enjoying Cirkul!

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating! 💙

Rated 5 out of 5 stars

Quick shipping

Quick shipping, good quality and great flavors. I would definitely recommend mixed berry, apple melon, star blast and frosted caramel coffee. They are my favorites, I am excited to receive the filters I ordered since tap water isn't the greatest option

May 31, 2026
Cirkul logo

Reply from Cirkul

Hey Rebecca,

Thank you for sharing your review. You’ve got great taste! 😜

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating!

Rated 5 out of 5 stars
Cirkul logo

Reply from Cirkul

Hey there!

Thank you for sharing your review. THIS is what we love to hear! 🫶

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating!

Rated 5 out of 5 stars

Quick and Accurate

Quick shipping. Good packaging. Accuracy

May 30, 2026
Cirkul logo

Reply from Cirkul

Hey Camille,

Thank you for sharing your review. THIS is what we love to hear! 🫶

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating!

Rated 5 out of 5 stars

I love the product and the flavors are…

I love the product and the flavors are amazing and delicious

May 30, 2026
Cirkul logo

Reply from Cirkul

Hi there,

Thank you for sharing your review. We're happy to hear you're enjoying Cirkul!

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating! 💙

Rated 1 out of 5 stars

overcharged

I heavily suggest being cautious and screenshot all steps of the ordering process. Or better yet screen record yourself placing the order.

I was overcharged for products I didn’t order. I am hoping to hear from customer service soon to get this resolved. I emailed them as soon as the order was placed and I was overcharged. When I clicked ship now so I could order the limited time flavor, the order total showed $28. So $28 plus the 2 limited flavors would come out to around $36. I was overcharged $14 for extra items that I did not add to my order. So what I showed in my screenshots in the email to them are the items I ordered: 1 of each flavor cartridge in the order and 2 of the mango pineapple, and 2 of each of the grape and fruit punch sticks totaling around $36. I was overcharged for the following extra items that I did not add to my order: 2 extra mango pineapple, 1 extra fission jackpot, 1 extra prickly pear.

Edit: As of June 2 I have yet to hear back, and my order has already shipped. My previous order had the wrong flavors sent the first time and they were quick to resolve the issues, so I am hopeful this can be resolved soon.

Edit: As of June 3 I finally heard back from customer service. The customer service representative sent a screenshot showing my account activity, which showed that I did not edit my subscription after I placed the order. So what I showed them in the screenshots totaling $28 is what I ordered.

Their offered solution is a choice between a $5 credit or 2 free sip cartridges. I am definitely wary to continue purchasing from their site. I have 3 Cirkul bottles and limited flavor choices at my local stores that carry cirkul products, and now I’m worried I’m out all the money I put into those bottles due to an issue on their end and poor customer service to resolve the issue.

May 29, 2026
Cirkul logo

Reply from Cirkul

Hey Kml ,

Thank you for your Trustpilot review! We are happy to hear you’ve been hydrating with Cirkul, but bummed to hear about your experience. This is inconsistent with the high-quality standards we uphold for our products and customer experience at Cirkul.

If you're open to it, we would love to work with you to find a solution! Please email us at help@drinkcirkul.com and our team will be happy to help.

Best,
Cirkul Team

Rated 1 out of 5 stars

Cirkul has gone downhill in all aspects, from quality of items to customer service.

Cirkul started out great, but both the quality of the sips and their customer service have been steadily declining. They frequently send incomplete orders, so you often don’t get everything you paid for. Packaging is careless, leading to damaged products, and when things arrive broken, they’re reluctant to fix the issue. The sips also don’t last as long as advertised—lately I’ve only been getting two to three bottles before they run out. Even worse, their customer service is rude and argumentative, offering unhelpful advice like “just wash it off and use it” when a leaking sip arrives. The last time this happened, my whole order reeked of a strong chemical smell, so I threw it away. The final straw was them trying to charge me $54 for a subscription of 8 sips that has always been $27. The website clearly showed $27, but the shipping email listed $54. I canceled immediately and emailed them, calling it a scam—no response yet, though I expect it will be dismissive. They’ve lost me as a customer, and judging by other reviews, I’m not alone. This company feels like a sinking ship, so good luck to anyone willing to risk their money with them.

May 30, 2026
Unprompted review
Cirkul logo

Reply from Cirkul

Hey Christina,

Thank you for your Trustpilot review! We are happy to hear you’ve been hydrating with Cirkul, but bummed to hear about your experience. This is inconsistent with the high-quality standards we uphold for our products and customer experience at Cirkul.

If you're open to it, we would love to work with you to find a solution! Please email us at help@drinkcirkul.com and our team will be happy to help.

Best,
Cirkul Team

Rated 1 out of 5 stars

Awful

Awful, the cartridges don’t work with the flip top bottle , I can’t even get any water to come out and just sipped straight flavoring. Don’t waste your money like me .

May 30, 2026
Unprompted review
Cirkul logo

Reply from Cirkul

Hey Jennifer,

Thank you for your Trustpilot review! We are bummed to hear about your experience. This is inconsistent with the high-quality standards we uphold for our products and customer experience at Cirkul.

If you're open to it, we would love to work with you to find a solution! Please email us at help@drinkcirkul.com and our team will be happy to help.

Best,
Cirkul Team

Rated 1 out of 5 stars

Please do not order from these guys get…

Please do not order from these guys get the bottle and the cartridges from the store. I placed an order and I received it and then I immediately tried to cancel for the next month and they ignored my request and charged me anyway and sent the product to an address that I am no longer at and charged me they told me to change the address to another address they could ship it to. I told them I don't have an address they can send it to and they told me to do it anywaythey make it impossible to get a hold of anyone and they just ignore you

May 27, 2026
Unprompted review
Cirkul logo

Reply from Cirkul

Hey Twila,

Thank you for your Trustpilot review! We are bummed to hear about your experience. This is inconsistent with the high-quality standards we uphold for our products and customer experience at Cirkul.

If you're open to it, we would love to work with you to find a solution! Please email us at help@drinkcirkul.com and our team will be happy to help.

Best,
Cirkul Team

Rated 5 out of 5 stars

Love it

Love it! Use it for 2 years now has great flavors!

May 30, 2025
Cirkul logo

Reply from Cirkul

Hey Jennifer,

Thank you for sharing your review. You’ve got great taste! 😜

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating!

Rated 5 out of 5 stars

Great product, hydration at an all time high

I’ve always had a problem with hydration. I’m not sure why, it’s just a hard habit for me to get into but this is really great. I love the flavors, how sometimes they’ll bring out new ones, how it also helps the environment having smaller cartridges (multiple refills per cartridge) and a reusable bottle. I love that you can change your the flavors if you want to, and it’s very transparent about what’s in the product and also doesn’t hide the cancel subscription button. I had to cancel temporarily due to personal budget reasons but it was simple and I’m definitely planning to go back once I have the funds for it. Would absolutely recommend for anyone who likes a hint of flavor to their water and/or who has issues with hydration like I did 😊

May 8, 2026
Unprompted review
Cirkul logo

Reply from Cirkul

Hey Bella,

Thank you for sharing your review. We're happy to hear you're enjoying Cirkul! THIS is what we love to hear! 🫶

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating! 💙

Rated 2 out of 5 stars

Beware of "free " products

I signed up for an account and autoship. I canceled the autoship but the product was sent and I was charged. I contacted the company multiple times asking for a return shipping label and refund. The company finally contacted me but refused the return and refund. The customer representative was very dismissive and unreasonable

May 8, 2026
Unprompted review
Cirkul logo

Reply from Cirkul

Hi Sherry,

Thank you for your Trustpilot Review!

We appreciate you taking the time to provide us with your feedback. We are bummed to hear that our policies did not meet your expectations. We're still a growing company and are always trying to improve our products and services, and your input helps!

If you're open to it, we would love to work with you to find a solution! Please email us at help@drinkcirkul.com, and our team will be happy to help.

Best,
Cirkul Team

Rated 5 out of 5 stars

It's just too easy to pick what I want…

It's just too easy to pick what I want and make any changes that I want. No hassle or anything else.

April 30, 2026
Cirkul logo

Reply from Cirkul

Hey Kari,

Thank you for sharing your review. THIS is what we love to hear! 🫶

Please reach out to help@drinkcirkul.com if we can ever be of assistance in the future.

Happy Hydrating!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look