Island Bay Hard Seltzer Reviews 

149
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I have not received my order placed & paid for a month ago, it is still processing according to my account page on the website. I have had no response to multiple emails regarding this. Really disap... See more

Rated 5 out of 5 stars

I messaged Island Bay on Instagram at 2:45pm seeing as free delivery is offered to orders placed by 3pm. I asked for a discount voucher and the lovely person could not have been more helpful in fe... See more

Rated 5 out of 5 stars

Delicious drinks and great delivery. Ordered a case of hard seltzer in mixed flavours and was really impressed. My order was delivered when promised and I really enjoyed the drinks. Will definitely us... See more

Rated 5 out of 5 stars

Absolutely love these drinks. Mango or Watermelon is definitely my favourite but they are all super tasty and refreshing. Great summer drinks and drink just like water.. not sure if that's good or had... See more

Company details

  1. Alcohol Manufacturer
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler

Information provided by various external sources

A refreshing, vegan-friendly sparkling water, blended with a specially selected alcohol base and a hint of natural fruit flavour. The perfect guilt-free drink at just 70 calories, 0g sugar & 5% alcohol. Available in 3 exciting flavours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.5

All reviews

(149)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Nearly Perfect

In my opinion these are the best hard seltzer that i have tried. Personally i would like them to have slightly more flavouring but they are still better and tastier than anything else.

July 21, 2021
Rated 1 out of 5 stars

I’m really disappointed as never…

I’m really disappointed as never received my order. I would have given 0 stars if it was possible.

July 11, 2021
Island Bay Hard Seltzer logo

Reply from Island Bay Hard Seltzer

Hi Bibi,

We have looked back and don't have any communication from you, for your missing order. Could you please email info@drinkislandbay.com or call and we can get this sorted for you.

Rated 5 out of 5 stars

Order before 3pm and get next day…

Order before 3pm and get next day delivery. Item still not here 2 days later.

*Edit after response
Not a problem, didn't realise that was an issue with the delivery rather than you. The drinks were lovely once arrived so I'll change my rating :)

July 10, 2021
Island Bay Hard Seltzer logo

Reply from Island Bay Hard Seltzer

Hi,

Apologies that the stock did not arrive the next day.

We sent out the stock the same day you ordered, which was a Friday. DHL delivered it to you on the Monday. Unfortunately whilst we do everything we can in our power to get stock to the DHL depot same day we are unable to control the delivery time once they get the stock. The vast majority of orders do arrive the next working day.

Rated 5 out of 5 stars

Love these drinks.

Fast delivery. Lovely refreshing drinks. Watermelon is lovely with ice. Although all flavours are nice. Light and refreshing for the summer.

June 16, 2021
Rated 5 out of 5 stars

Best hard seltzer on the market

Best hard seltzer on the market! I've only tried the watermelon so far but absolutely loved it and have just ordered the mix box. Great refreshing low calorie drink and a big plus being vegan too!

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Responsive and caring customer service

I messaged Island Bay on Instagram at 2:45pm seeing as free delivery is offered to orders placed by 3pm. I asked for a discount voucher and the lovely person could not have been more helpful in fetching me one.

Then they asked for my order number to ensure my box went out that day and 24 hours later here I am sipping my watermelon hard selzter.

Fantastic customer service and the drink's not bad either.

June 4, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service..

Amazing customer service... there was an issue with my order being shipped and less than an hour after sending the inquiry received a phone call from the commercial director with an apology for the delayed shipment and an explanation for the delay. She ensured my order was sent out that day and I received it the following day. This type of exceptional service will now make me a loyal customer.

May 31, 2021
Rated 5 out of 5 stars

Brilliant product and even better…

Brilliant product and even better customer service. In fact, the best I’ve ever experienced. Product wise; the drink is very easy going down, refreshing, without having an overpowering artificial flavouring to it. My current alcoholic beverage of choice.

As far as customer service goes; there was a mix up with our order. After chatting on the phone, Island Bay realised we’d made the order prior to a weekend getaway. To ensure we didn’t go without on our weekend away, the managing director drove half way across the country, after hours on a Friday night of a bank holiday weekend so traffic was a nightmare, and personally hand delivered it. I can’t speak highly enough of this company.

May 29, 2021
Unprompted review

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