Drivalia España S.L.U. Reviews 

I always rent my car from Drivalia whenever I’m in Spain, and I couldn’t be happier with their service. The staff are always very friendly and helpful, especially Anas, who went above and beyond to assist us.

The cars are always clean, well-maintained, and in excellent condition. Because of the great service and quality vehicles, I will definitely remain a loyal customer whenever I need a car in Spain.

Highly recommended!

Friendly staff, quick pickup with a short line. Cool and clean office with ample seating, drinks and restrooms. They are very attentive to new scratches but inform you upon pick up to take many pictures in the sunlight. I could easily refute one scratch that way as having been there already.

I hired a Fiat Pandina from Drivalia's Alicante office. During my hire I filled it with petrol twice to full.
The guage never quite showed full, even though I showed a receipt from a garage two kilometres away.
I was charged for missing fuel. I will not use Drivalia again.

Smooth and great experience from start to finish. A big massive shoutout to Alberto At Barcelona Airport in the office who dealt with us. Explained everything in English as best as he could very calm, helpful and overall such a pleasant guy. The customer service we recieved from him was excellent. Will use again

We booked 3 cars through a Broker. We were delayed therefore the collection point at Alicante Airport was shut. We tried to make contact with the company by all means available. After an hour and half we made the decision to make other arrangements for the evening and collect the car in the morning. We called in the morning before setting off to be told they no longer had the cars we had paid for. Following many discussions they told us there was nothing they can do, nor would they refund our money.

Very Goood experience. Alberto was very kind and nice. Car was amazing. Thank You!

Quickly and with a big smile we were helped by Christina at the Barcelona office.

Great service and a beautiful car!

My experience with Drivalia was seamless from the very beginning. I conversed with a service agent called Silvia throughout my hire who was extremely helpful explaining pre-rental checks and hire guidance. The car itself was perfect for my trip and upon return the service agent who checked me out was also incredibly helpful and polite.

First time ive used this car hire company but I will definitely be using them again..
The reception staff were all very professional and worked hard to make sure all customers were happy. To be honest I didn't notice the car collection point was not on the airport site but it honestly made no difference. The shuttle bus was waiting and it took just 5 minutes. My only criticism is that I think the depot address should be clearly marked on paperwork to make using the sat nav more precise. The price of the car hire was much better than the others on the airport site

Xavi at Girona airport was extremely helpful and understanding. We had an issue with our booking and he went above and beyond to sort this out for us seamlessly!

I rented two cars from this company (Alicante Airport) in May as it was cheaper to rent for 12 and 16 days rather than the full 28.
The following is what happened to me and is a true representation of the company playbook.
They give you a good price upfront and then try to sell you insurance for the duration of the rent which costs more than the rental itself. I refused as I already have an annual policy. Next, you’re given a car, in the first instance with 4 faults on the paperwork, when you take it back other faults (dents,dings and scratches mysteriously appear on the car. I had taken photos of at least 5 on delivery, luckily the 5th was the dent they tried to charge me for. Fast forward 16 days later, I returned another car, basically a shed on wheels with 18 faults listed on the paperwork. But guess what? They found another scratch hidden underneath the bumper which they made me pay for.
In summary, don’t use this scam company, pay a little extra and use a company you’ve heard of. Only this morning news reached me that a friend of mine has also been attempted to be scammed by them.
If my post stops people from booking then my job is done.

Renting from Drivalia went smoothly and quickly on my vacation in Costa Brava. Xavi and Laura were friendly and professional during the whole process. I recommend this agency.

This was our second booking at Drivalia. Everything went super smooth again. Staff was very friendly, especially Anas when we returned the car.

£34 for 5 days for a car that has done 5000km - such a bargain! So pleased with our experience, car was great, collection and drop off was seamless. Only issue would be the description of where to pick up the shuttle from was not the best!

In averageI rent with many companies, but this have been the best, especially for business there is a straight forward payment nothing on the shadows and not need for deposit if you pay insurance, what it was very good for me to be without trouble and knowing that the payment it will be what I pay. The customer service and all service just the best!

Hired a car through sunny cars and they didn't try to sell us another insurance which was very nice. Alberto from the Barcelona office was very nice, helpful and kind and it was a very chill and quick process to drop off the car. Great service overall. Would recommend!

As others have said, watch out for this con artist. A shame because I’ve used them before and found them to be fine. Not this time - they must be on bonus’s for picking up non-existent scratches.

Here’s what happened. We picked up a car last Thursday. It was heavily scratched with over 20 marks reported on the car report. I have separate car hire annual insurance so turned down their pushy sales stuff because I’m otherwise covered opting to pay the larger deposit.

Took lots of photos of the car and its scratches even though they were on the report as well.

On returning the car today, it was obvious that the assistant checking the car back in was on a commission to charge us extra for the privilege. She pointed to three scratches (probably on the report anyway) and tried to suggest these were new. Obviously they weren’t- we had photos to show clearly that they were already on the car when we picked it up..

But this girl was on a mission! I genuinely don’t think she was going to stop until she found something!! Aha - a minor scratch on the bottom rear bumper - and she lucks out because my photo doesn’t clearly show this scratch even though I know it was not damage caused by myself. It’s a charge of over 200 euros of course. I’ll get it back via my insurance but it’s a hassle I could do without. Disgracefully dishonest at Alicante. A shame for Drivalia because I use car hire companies a lot but will now add these to the avoid list. You should as well.

The employees at welcome desk were so threatening in regards to taking out additional insurance. I found it extremely distressing. Angel the manager was extremely condescending when we tried to complain about the way we had been treated. It really spoilt our arrival to Spain. I emailed customer services and had no response. The experience was so bad it has put me off renting a car from any provider in the future. Save yourself the hassle and chose a different provider.

Make sure that customers are ware that your facility is not in the airport. Have signs to the collection point or someone there to greet passengers as they exit the airport. Have signs at the collection point
Train staff to be more polite, helpful and better dressed
Abandon hard sell of additional insurance policies
Have someone take customers to the car rather than just hand them the keys.
Make sure the petrol tank is actually full as specified on the paper work, which is also ambiguous. I had to give photographic evidence that the tank was only one third full on collection when I returned the car.
We also wanted to change the main driver name as my wife was added in error. We had tried to change this with EasyJet weeks before who had never responded. Drivalia said we couldn’t change it with them and we’d have to contact EasyJet which was not very helpful.
My wife is disabled and finds it difficult to drive so we had to pay an additional £96 to add me as a second driver on top of the additional £200 for insurance that we thought we already had.

Supereasy to get a good car - incl a cool upgrade. Supernice people (especially Yahya!) with very helpful tips for driving through downtown Valencia.
Thanks!