DriveAway  Reviews 114

TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

Booking was fairly straight forward at Edinburgh Airport although there is a good walk from arrival to Europcar base. Didn't really have much in the way of road maps available, just a general one fro... See more

Rated 4 out of 5 stars

The service at Driveaway is excellent, both cars they arranged for us were ideal for our needs, with them ready on time, easy to pick up & deliver. The cost wasn't true, there was always more to pay w... See more

Rated 1 out of 5 stars

I had to prepay for my tank of gas (over $60 for a Ford Fiesta, which works out to well over $5/gallon even though the local price was $4.35). Since it's impossible to estimate the last few days of... See more

Company replied

Rated 5 out of 5 stars

Have only booked car so far; actual use period is in three weeks time. So far everything has worked smoothly and efficiently. My usual hire is from Driveaway in Australia, not NZ as it is this time.... See more

Company replied

Company details

  1. Car Rental Agency
  2. Car Accessories Store

About DriveAway

Information provided by various external sources

Driveaway are Australia's leading experts in domestic and international car hire, European car leasing and motorhome rentals across the globe.

Our Products


Contact info

3.0

Average

TrustScore 3 out of 5

114 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great way to organise car hire in Europe

Using Driveaway holidays to book our car hire in Ireland,England,France and Italy has made everything simple and successful. Cars have been fantastic. Will use again next time we're overseas and will pass on to anyone travelling.

August 4, 2013
Unprompted review
Rated 5 out of 5 stars

Euro car v. Hertz

We have been very happy with our car from Europcar. We had a near new Audi with build in Nav. System, very handy if you look for your hotel ect. No extra cost!!!

With Hertz we got a Ford, ( nothing against Ford ) but even with a nearly new car, no Nav. System. Asked then for a car with Nav. They could not find one with in 80 km of where we picked the car up in Stuttgart Germany. Staff rather unfriendly and not helpful at all.

When we booked on your web site, I think there was no option given as to booking of Nav. Systems.

I will again book with you in the future.

Cheers

Thomas Wengert

July 23, 2013
Unprompted review
Rated 2 out of 5 stars

Confusing and error ridden rental expeirence

We experienced a number of mistakes made by driveaway, incl.
Quoted and charged and insufficient amount, then tried to recharge us extra although we had been assured of a final price verbally and paid it.
A new voucher was then promised by driveaway and then not sent
We had to change the rental to pick car up earlier. Driveaway did not respond in a timely manner, then informed us literally a couple of hours prior to pick up that the car was not available and nothing could be done. When we arrived at the europecar rental desk though they sorted a new car for us in about 2 minutes, so it was indeed possible.
Then we found driveaway had processed the extra rental days charges on credit card and only refunded part of it. We contacted them about this and they have agreed to refund full amount. Overall, totally unsatisfactory service. We are unlikely to use again.

July 10, 2013
Unprompted review
DriveAway  logo

Reply from DriveAway

Sorry to hear about your experience Mads. I’ve passed your comments onto our customer service team who will investigate this further for you.

Rated 5 out of 5 stars

Great service, great rates

This is our second trip to USA, UK and Ireland where we have used Driveaway for all our rental cars . All have been great with no hassles . What else can you ask for. Will use them agin on our next trip.

July 9, 2013
Unprompted review
Rated 3 out of 5 stars

Driving South of France in 8days

Making the booking in New Zealand was a breeze.
The staff in France however are something else.Picking the vehicle in Nice was okay, but the staff at Brive for the drop off were shocking. I was told off for parking in a private space behind the office, there was no signage to indicate otherwise and when I asked where I should park, the reply was " wherever you can find something on the street". The lady was quite rude somi left the vehicle where I had parked it. The lady seriously needed a personality transplant

June 30, 2013
Unprompted review
DriveAway  logo

Reply from DriveAway

Hi Kieran, thank you for your review. Your comments have been forwarded on to our customer service department for further investigation.

Rated 5 out of 5 stars

Driveaway - dream car rental

We have used Driveaway fore rental cars in Australia and the United Kingdom. There has not been a time when their prices could have been beaten or their service and communications been delivered at a higher level. We will continue to use Driveaway and have recommended them to several friends and colleagues.

June 12, 2013
Unprompted review
Rated 5 out of 5 stars

great

Helpful and efficient staff. car was good. Great assistance after minor accident. Process was very satisfactory

June 12, 2013
Unprompted review
Rated 5 out of 5 stars

Delivered What They Promised

Our 21 day rental car for the USA was easy to book,the deal was clearly spelled out with no hidden surprises and basically went like clockwork so I would definitely recommend DriveAway Holidays NZ as a company to deal with.

June 11, 2013
Unprompted review
Rated 5 out of 5 stars

Very pleased, service delivered by car rental company was exactly as promised by Driveaway

Rental car booked thru Driveaway was virtually new ( only 900 miles on the clock), price was several hundred dollars less when compared with booking directly at one of the major car rental companies ( Avis, Budget) and all paperwork was sorted when I arrived. Another plus was the good explanation and advice given around the different insurance options /requirements in the USA.

June 11, 2013
Unprompted review
Rated 5 out of 5 stars

awesome!!!

no trouble what soever. car was ready and ran well. great service at the desk. what more could you ask for?

June 11, 2013
Unprompted review
Rated 4 out of 5 stars

Overall very good.

No problems except a long queue wait of 35 minutes to collect the vehicle, which after a 12 hour international flight was the best. Only one staff member initially delaing with the international voucher clients.

June 10, 2013
Unprompted review
Rated 5 out of 5 stars

Flawless check-in at Hertz Dover Kent UK

I had arranged a prepaid car hire online from NZ as the exchange rate made it favourable to do so.
My computer printout was handed over at Hertz the appointed agency, in Dover UK. It's not handy to the cruise or ferry ports. This was not of interest to me.
The small Fiat Panda met our (spouse and me) needs adequately for the 10 weeks. The deal included the choice of returning the car near empty and the pre-fixed petrol tank fill would be added to account. I felt with the current price at the time of departure, I was better economically to fill the tank before returning car.

June 4, 2013
Unprompted review
Rated 5 out of 5 stars

Wow- choose your own car- I was in Zone 2 Car heaven

I have always used Driveaway to get the best prices for a rental when in Europe.Booked a car for UK this time. Chose the size of car with the booking. Got a Europcar car. Easy to get to the rental depot with no wait for shuttle bus there. Efficient checkin with a ticket numbering service and then go out the door and pick the car in your zone that you want. The black VW golf was my choice.

June 4, 2013
Unprompted review

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