Drive Motor Retail Reviews 

I’m extremely disappointed with my experience.

I’ve only had this car less than 6 months, and it has already been back twice for issues, one of those instances being told that "nothing was wrong" for an issue they then found the second time. The repairs was put through my warranty without permission or even doing the courtesy of telling me first, despite it being a fault that should have been addressed by the dealer themselves, which has significantly reduced my confidence in both the car and the aftercare, especially when I was told that a major electronic fault was like "light bulbs in a house" and I'd have to pay 3 months in to prove it was there at the time of sale.

I have since raised further concerns and have been ignored, despite chasing for responses. The lack of communication and accountability is unacceptable, especially given how early I am into ownership.

At this point, the issue isn’t just the car, it’s the poor customer service, deflection of responsibility, and failure to engage. I expected far better support when buying from a dealer, particularly within the first year.

I would not recommend based on my experience.

Update on smelly car. The Manager came up with a good deal. Brand new car, money back and a years free tax. They registering today and we picking it up Wednesday. Good result. Happy with that.

I received an electric Vauxhall through the Motability scheme from Drive Vauxhall Leicester in December and the experience has been extremely concerning. To the extent that, based on my experience, I would not currently recommend exploring electric vehicles with this dealership.

Within days of collection the car began showing multiple fault warnings and had to be returned. After the initial inspection I was told the car was fine, yet just days later, on 28th December 2025, it completely failed and became totally immobile on my driveway. The RAC attended but could not diagnose the fault and had to recover the vehicle using a robotic mover as it could not be driven at all.

Since 29th December the car has remained at Drive Vauxhall Leicester. Despite being a brand-new vehicle with around 20 miles on the clock, it has now been off the road longer than I was able to use it. What has made the situation far worse is the lack of communication. I have repeatedly phoned and emailed for updates, but calls are not returned and no one has been able to clearly explain what is wrong with the vehicle or when it will be fixed. I am repeatedly promised return calls that simply do not happen.

I was also told on 2nd January that the car was “in the workshop”, and the same statement was later given to the leasing and finance team on 19th January, which raises serious concerns about the accuracy and transparency of the information being provided.

The overall approach has felt unprofessional and deeply worrying - particularly when it comes to the reliability of a brand-new electric vehicle and the level of after-sales support when something goes wrong so quickly.

Reliability and clear communication are essential, especially for Motability customers. Unfortunately, my experience with Drive Vauxhall Leicester has fallen far short of that standard. I have recorded every interaction and I would strongly advise anyone considering this dealership to seek independent advice and proceed with caution.

Had a great customer experience with Emma and her colleagues at the Hyundai Drive,Scarborough dealership just recently, the staff are a credit to the company and made me feel very welcome and looked after my car repair in a professional manner.

Jose Hidalgo, is a very helpful , pleasant person

My car is a vauxhall corsa 14000 miles on the clock with gold warranty. Ive had the car a year and a half from the vauxhall dealership. Jan 6th i heard a knocking from the engine so I booked the car in and earliest they could get me in was the 13th. I started the car the day before but it went into limp mode. I rang the garage and was told to drive it in, one person said drive it until it breaks then use my breakdown cover to get towed. Instead I managed to get a family member tow me there and afte a diagnosis they said its the crankshaft seal that's gone and it will be £1400 as its not covered in the warranty. I rang the warranty place and they have told me they decide what's covered not the garage. Ive been waiting for the car to be stripped down since the 13th jan 26 to be accessed for what's covered but im still waiting and its the 20th today. The crankshaft seal should be covered as it broke due to a defective part and not wear and tear as these seals are supposed to last for upto 80,000 to 120,000 miles. I will be getting the ombudsman involved as I think I am right and every mechanic ive spoken to has said they should last more that 14,000 miles.

23rd of January they have rang me today saying they have the flywheel part but the warranty says just to strip down and photograph whats wrong and send the pictures to them so they can say what is covered by the warranty. I was also told it would be costing £3,400 for a flywheel, clutch and crankshaft seal replacement. The price is extortionate and I have now spoken to consumer rights and according to them under the consumer rights act of 2015 this is the problem of the finance company as i was sold a car of a not satisfactory quality and the car should be repaired and costs covered by the finance company. The complaint was made on the 13th of January and I have been told if its not sorted in 8 weeks we can then inform the financial ombudsman and take it from there.

Jan 26 2026 the warranty company have agreed to pay £280 towards the £3,400 bill of a defective crankshaft seal so my experience has taught me don't waste money on gold warranty for Drive Vauxhall WSG warranty that you get offered when buy a car on finance.

24th February 2026 the car was supposedly fixed but they took it for a test drive and now theres noise coming from the accelerator and vibration in 1st gear and reverse gear. Been told it needs a new engine as theres movement in the crank. It will cost 10,000 for a new engine. Ive recently got scotia engineer inspection booked in to look at the vehicle and to see if the fault was there at purchase or if its been damaged after being fixed. I will take the report to the ombudsman as soon as I have information on what's happened.

Thank you to Danny who helped me purchase my first ever car! Danny was very professional and made the whole experience very easygoing and exciting!😊

Drive Hyundai York were great, Kevin was professional and very helpful, made the process really easy. I was happy with the whole experience and would go back.

Purchased a Leapmotor to3 from the Bury st Edmond’s branch about 3 months ago. The process from the start to picking up the car was marvellous. Caroline the sales person, was at all times very helpful and polite. She kept us informed and updated the progress at all times. Had several follow up messages to make sure everything was ok as well.
Can’t praise her enough, many thanks

PS, my wife loves the car as well.

Gone are the days when customers mattered. This company has become too big in taking over local dealerships. Customers are an inconvenience to them and their booking systems.
Complain about appalling service and letting customers down and you will get put through to a teenage girl hundreds of miles away in a call centre, who will tell you she is really sorry, but in effect couldn't care less. Their convenience is what is important. Unhappy customers are easily replaceable when you get this big.
Having bought my last three cars there, I will not be returning. I will give my business in future to a smaller company where the customer matters.

Ipswich branch. Danny was fabulous. Super friendly and our conversations flowed easily. Between him and Lee, they managed to sort out something great for my new car experience. I shall definitely be seeking Danny out again when I am next due a new car!

Really disappointed with our experience with the Drive team in Leicester. Our car was recovered there after an issue with it charging. It took five months of back and forth before the issue was resolved. Communication wasn’t great throughout, but came to a head when I was told I could pick up the car only to be told it had pretty much been stripped down when I arrived. Issue was fixed under warranty, but only after a wrong diagnosis resulted in us paying for an earlier repair. Biggest frustration those has been the complaints process. Despite some early engagement, it’s now been two months with nothing back and follow-ups ignored. Very disappointing.

Bought a new Corsa just before Christmas from the Aldershot branch, was sensible took out a service plan and even got 0% finance and the car is in stock. Top marks guys and thank you for your help

The salesman's advice (Richard Biddle) was invaluable

They actually sold me a Jeep for over £17000 that was not fit for purpose.
They Actually broke the Law according to the motor ombudsman by selling me a car that was missing two recalls and causing lots of problems and expenses down the line.
They offered no compensation for their incompetency and very little in the way of an apology even though when it was sold they knew it was going to be used by a disabled driver. Thankfully the problems all occurred at my home address, otherwise things could have been a lot worse.
The Jeep was purchased back in October and the problems arose on 17/12 the week before Christmas. We are now trying to catch up with all the shopping etc. that could not be done for the four days that we were without use of a car.
During this period on 17/12 I had to refuse a doctors appointment at the surgery.
Jeep are now looking after me and trying to sort out all the problems and I can not praise them enough.
I hope that Jeep decide to recover their costs that have all happened because of the incompetence of Drive MG , Weston-super-Mare.

Jose Hidalgo,
Jose has been amazing he has gone above and beyond to help me chose my new car he is polite and kept me updated throughout the whole process I can reccomend Jose with a 5* rating across th board. Thank you you Jose

The entire team made the experience excellent. I dealt primarily with Connor, who was consistently on top of everything. He delivered exactly what he promised and ensured the purchase was completed within my timeframe, which was particularly important given I was five hours away. They also had the car in the exact colour I wanted, which made the process even smoother.

I was told they would get in touch this week to check how I am getting on with the new car, and based on the level of service so far, I have no reason to doubt that they will follow through.

Highly recommended. A beautiful location to visit, with great roads to fully test the car and the added bonus of driving it away if you like it.

Just went to look at purchasing a Hyundai hybrid one year old car at the branch of Drive Hyundai Scarborough Happy with the car, sales chap said balance of a 5 year warranty comes with the car, but what really shocked me was the cost of advice should there be a problem with the car, one simple question was if I have a problem with the car and bring it back for an answer, they want you to sign a disclaimer that you would pay £144 if it’s not a warranty item, I asked how would I know if it is warranty item, there answer was it’s your problem that’s our procedure’s, well I don’t mind paying for some time for an explanation to find out what the problem is but a standard fee of £144 is shocking, practices like this bring the word rip off springs to mind. No way will I buy from this company.

Great service team - after a recall on my Grandland-x went a bit wrong when they needed an additional part, Andy on the service desk couldn't have been more helpful in sorting it out - no fuss and got me back on the road. It not when things go well that shows how good service is, its when they go wrong and they do what they say they'll do when they say they will to just get it fixed.

The people to talk to Lucy was on top of her game in WSM