Driver Guardian Reviews 

1,567
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and polite staff for providing fast, reliable support and going above and beyond during unexpected roadside emergencies and vehicle breakdowns. Many reviewers note that getting straight through quickly on the phone makes handling stressful situations much easier and reassuring. Consumers also greatly appreciate the prompt communication, efficient assistance, and follow-up check-ins when updating policy details or managing vehicle recovery. People note that the team consistently remains friendly, professional, and reliable in delivering top-tier service across multiple years of loyal membership.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly staff and prompt... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly, polite, and very... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting quick phone responses and... See more

Response time

Reviewers express great appreciation regarding response time, highlighting quick phone answers and fast issue... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My motorhome broke down just after I arrived at a campsite in the New Forest. I contacted Driver Guardian who were very helpful and understanding. I arranged to speak to them again on Monday morning a... See more

Company replied

Rated 5 out of 5 stars

Rachel was extremely helpful. I first asked how I can reset my password, and she told me they were upgrading their website. I then asked If my vehicle information had been updated to my new registr... See more

Company replied

Rated 5 out of 5 stars

I have had to use Driver Guardian quite a few times over the years and every stage of the way I felt kept in touch and supported. One time I had a 94yr old passenger and when I called DG discover... See more

Company replied

Rated 5 out of 5 stars

I broke down on a duel carriage way, first time calling them out. Couldn’t fault them, Straight through on the phone, I was rescued within 35 minutes and taken to my local garage. Polite, friendly ser... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Car Repair and Maintenance
  4. Car Service
  5. Caravan and Motorhome Insurance Company
  6. Towing Service

About Driver Guardian

Written by the company

Driver Guardian offers excellent value Breakdown Cover and Motor Legal Protection. Our 5 Star Breakdown Cover is for any vehicle type Car Breakdown Cover, Motorhome Breakdown Cover, Motorbike Breakdown Cover, Camper van Breakdown Cover, Commercial Breakdown Cover, Taxi Breakdown Cover, Multi Vehicle Breakdown Cover Personal Breakdown Cover Driver Guardian Breakdown cover is highly rated by the most important people, Our Members. We Pride ourselves on transparent cover and our Members being able to easily speak to a human on the other end of the line when they need to call us. What is Motor Legal Protection? A Motor Legal Protection Plus policy from Driver Guardian covers legal expenses which result from a car accident that was not your fault. This type of policy is often included as an add on for your road risk insurance. Driver Guardian Motor Legal Protection covers the driver and not the vehicle, this means that if you have more than one vehicle you only need one policy, this can lead to big savings on your vehicle insurance overall. Driver Guardian also do family deals on Motor Legal Protection so you can save even more by getting a group or Family policy. You can see our Breakdown Cover here Breakdown Cover Driver Guardian is Authorised and Regulated by the FCA number 546256.

Written by the company

Discount for Existing Members

We give a 10% loyalty discount to existing members

We give a 10% loyalty discount to existing members
Driver Guardian Rewards Loyalty, we listen to what our members ask for. One of the main concerns with the breakdown cover industry is hidden costs and big price increases. Driver Guardian gives a 10% loyalty discount upon renewal.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,567)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Perfect ...... in the end!

When I renewed everything was perfect.

However I tried to renew the previous day & experienced a lady who giggled throughout our call. She couldn't help me remove one car from my account & then tried to redirect me to an office which was closed.

August 21, 2026
Rated 5 out of 5 stars

sent me a reminder

sent me a reminder, paid online, easy and simple!

August 18, 2026
Driver Guardian logo

Reply from Driver Guardian

Thanks for the feedback Martin, we are so glad you found renewing your policy easy and simple. We always send renewal reminders to our members and aim to make the process quick and straightforward.

Rated 5 out of 5 stars

Really easy to renew and even with a…

Really easy to renew and even with a larger upgraded vehicle to add the price increase was more than acceptable.

August 19, 2026
Driver Guardian logo

Reply from Driver Guardian

Thank you for the review James, we really appreciate it. We are glad you found your breakdown cover easy to renew and that we were able to help you upgrade the vehicle on the account.

Rated 5 out of 5 stars

Renew yearly subscription

Very polite lady sorted new address and took payment all in 2min.

August 21, 2026
Driver Guardian logo

Reply from Driver Guardian

Thanks so much for the review George. Very glad we could make quick changes to your account and that renewing your policy was fast and simple.

Rated 5 out of 5 stars

Excellent service

Excellent service very nice staff

August 17, 2026
Driver Guardian logo

Reply from Driver Guardian

Thank you for the review Surinder, we are proud to provide a high level of customer service for our members! We are glad you found the staff friendly and our service excellent.

Rated 5 out of 5 stars

Great service

Great service. Very helpful

August 19, 2026
Driver Guardian logo

Reply from Driver Guardian

Thank you for the feedback, we appreciate it! We are glad you found our service great and our staff helpful.

Rated 5 out of 5 stars

Quick and positive dialogue

Quick and positive dialogue, having used driver guardian in the past have found them brilliant

August 17, 2026
Driver Guardian logo

Reply from Driver Guardian

Thank you for your review Graham, we are happy you found our customer service brilliant! Providing good customer service and reliable breakdown cover is always our goal.

Rated 4 out of 5 stars

V efficient

V efficient

August 17, 2026
Driver Guardian logo

Reply from Driver Guardian

Thank you for your review, I am glad you are happy with our service.

Rated 5 out of 5 stars

Very helpful

August 17, 2026
Driver Guardian logo

Reply from Driver Guardian

Thank you for the review Susan, I am glad you found our team helpful!

Thanks,
Beth
Driver Guardian

Rated 5 out of 5 stars

Always able to get through on the phone…

Always able to get through on the phone if i have a query. Everything is sorted quickly and promptly.

August 13, 2026
Driver Guardian logo

Reply from Driver Guardian

We are really glad our customer service is quick and efficient for you! We really appreciate the review.

Thanks,
Gareth
Driver Guardian

Rated 5 out of 5 stars

Great company and excellent service

Great company and excellent service. Also super value for money!

August 11, 2026
Driver Guardian logo

Reply from Driver Guardian

Thank you for the review Timothy! At Driver Guardian our aim is to provide dependable Breakdown Cover at an affordable price, so we are glad to hear you found our cover good value for money.

Thanks,
Gareth
Driver Guardian

Rated 5 out of 5 stars

Easy renewal

Easy renewal, timely reminders

August 11, 2026
Driver Guardian logo

Reply from Driver Guardian

Thanks for the review, glad you found our renewal process easy!

Thanks,
Gareth
Driver Guardian

Rated 5 out of 5 stars

Very friendly

Very friendly, very professional.
A credit to your company
Thank you
Linda

August 10, 2026
Driver Guardian logo

Reply from Driver Guardian

Thank you for your review Linda, we are glad you are happy with our Breakdown Cover and that our customer service team were friendly and professional.

Thanks,
Gareth
Driver Guardian

Rated 5 out of 5 stars

Straight forward to get online

Straight forward to get online. Took the sting out of a clutch failure in France last year.

August 7, 2026
Unprompted review
Driver Guardian logo

Reply from Driver Guardian

Thank you for your review John! We are glad your European Breakdown Cover helped you when you were in France. We really appreciate the feedback.

Thanks,
Gareth
Driver Guardian

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff: honest, to the point and ultra friendly. NO HARD SELL. Just how all companies should operate.

July 30, 2026
Unprompted review
Driver Guardian logo

Reply from Driver Guardian

Thank you for your review George, I am glad you found our team fantastic. We always aim to provide friendly and helpful customer service!

Thanks,
Gareth
Driver Guardian

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, had a change of mind about the policy I had taken out with them and cancelled within the 14 day cooling off period. No hassle, refunded the amount I had paid in a very timely fashion. Not used their breakdown service but the company appears to be first class.

July 1, 2026
Unprompted review
Driver Guardian logo

Reply from Driver Guardian

Hi Keith, thank you for your review!

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