DriveSmart Warranty Reviews 

Very curious and explained every detail so I could understand the policy.
Many thanks

Had a great experience,
Alex explained everything was patient, great personality. Listen to my crazy story, and got throw everything clearly, answered any questions I had and help me understand if there wasn't anything I didn't understand. Alxe was great, I appreciate car Shield having people like Alxe, to help people like myself how ask to many questions. Lol

Miss Lucy was so personal and helpful! She has a joyful personality that makes joining your team so easy. I would highly recommend her for her abilities to engage the customer while explaining the policy and it's features. 10☆

Customer service!!!!! FULLY DETAILED, EXPLAIN EVERYTHING PERFECTLY AND WITH A BEAUTIFUL BLESSFULL AND AMAZING ATTITUDE!!!! IF PEOPLE'S WOULD BE LIKE THIS TO ONE ANOTHER THE WORLD WOULD LOOK MUCH BETTER AND BRIGHTER AMAZING!!!!!!!

Damien was awesome! Handle all my concerns swiftly and very nice!

The guy help me with all my questions took the time to help set up the app I was very happy with him

Lucy was so helpful and sweet. She really took her time to explain things I needed to know. It to was my pleasure talking with her.

Supervisor Marcus Hill of DriveSmart warranty was incredibly kind when it seemed like I was about to fully sign up for the extended warranty. When i was put on hold for them to confirm my details i did some more research and read into the contract as well as reviews on this site the better business bureau and more and was met with many claims that the business practices were not up to the standards that i personally would like to engage with. When i told Marcus Hill that i did not want to continue with the contract and would like to be un-enrolled he immediately became very irate and said things such as "It sounds to me like you can not afford to pay for repairs because you are worried about a 25 dollar charge" and "Have fun when your car breaks down" before attempting to hang up on me
Luckily a very kind confirmations agent named George had stayed on the line and made clear to me that the company would be unenrolling me and refunding any 25 deposit charge that may come through. He also apologized for the way Marcus Hill acted and claimed that the role Marcus Hill assured me he was "Regional Supervisor" was not true that he was just a regular Supervisor and infact did have a higher up, which when i asked to speak to someone who was authorized to remove my enrollment Marcus Hill told me there was no such person.
DriveSmart Warranty may in fact be a fully legitimate business but they hire and promote some incredibly rude and hostile and condescending individuals.
Just to make it clear i am not a senior citizen who is unfamiliar with how to navigate tech i am 24 years old and was also told that it sounded like i was 37 by Marcus Hill
Please do better in handling people who decide not to go with your extended warranty program
Thank you!

My experience was great.Customer service was awesome.Very polite and helpful.IT made me feel like I belong with drive smart.

Good experience

My experience was good.I spoke with three individuals. All three were very informative about the warranty they were selling. The first person I spoke to was the initial caller, she guided me to who I needed to speak with. I talk to Brian bt08 he explained alot to me and he answered the question I ask. He explained to me why the other company said what they said. Last but not least Alex buden came and verified everything. I had a great experience. Thank you

I had the best experience and feel like I made a great friend with Lucy! She got me affordable monthly rates and peace of mind knowing that my car is covered with amazing coverage. The entire process was extremely positive. I immediately felt like I could trust these people. They were all genuinely nice trustworthy people which is so rare in today’s world. Thank you so much to all of you that helped me!

Alex was so easy to talk to. He answered all my questions. He’s Great

Answer all my questions.

Alex Burden was very good at explaining everything to me. He is very polite. I could talk to him all day.

Mr Damien was a great help for me today. His customer was on point and very professional. He has made my day talking with him about getting help with my car coverage. I Thank him very much. Have a blessed day!

Staff is very friendly and knowledgeable. Easy to talk to and you could understand them with no problem!

Fast easy and very respectful people