DriveSmart Warranty Reviews 

I had no idea I could get a warranty on my old car. Everyone I spoke with was extremely helpful. They provided information and answers to all my questions so I could make an informed decision.

Great.
People , everybody that I spoke to was extremely helpful. Had no clue my warranty had expired Dorothy and the first gentleman I spoke to went above and beyond to help me and get the best offer available to me.

The representative I spoke with went above and beyond in answering my questions and providing extra resources for my concerns.

To know that for some of the things that I have on my insurance I can cancel that the warranty offers to free up money to pay for the warranty.

Damian was very helpful, and polite great customer service. He did not rush me,he answered all questions that I needed. Thanks.

Lucy was amazing and helpful. I look forward to getting her help in the future.

Exceptional Service from Lucy at Drive Smart...
I recently contacted Drive Smart regarding my car warranty, and I'm thrilled to have spoken with Lucy. Her exceptional service turned my frustrating day around! Lucy's friendly demeanor, empathy, and professionalism immediately put me at ease. Her heartfelt approach and humorous touches made our conversation enjoyable, despite my initial irritability. She went above and beyond to address my concerns, providing clear explanations and tailored solutions.
Lucy's dedication to customer satisfaction is genuine, and her expertise is impressive. She's a shining example of Drive Smart's commitment to excellence.
Thank you, Lucy, for an outstanding experience! Your kindness and professionalism are truly appreciated.
Highly Recommended

Customer Service Was Amazing Detailed Guidance Amazing Damion

They are the best

Alex Burdon is a phenomenal customer service professional. He is very knowledgeable and accurate with his information about my extended warranty. He took his time and answered all of my concerns regarding coverage. I felt comfortable after spending a good amount of time with him that I was going to be happy with my decision. He made the process very quick and simple.

Excellent customer service

Damien who contacted me was very receptive and took my payment over the phone. Excellent customer service

They were very patient and was able to work around my complications at this moment highly recommend!!

I was upset because I had services with drive smart but got swindled by another company, but John Evans and Alex Burden was able to get me in the right direction. I’m glad that I was on top of things and now I don’t have worry about my vehicle.

So Far So Good My Sale Rep was able to help me with my claims reimbursement.

I was very mad and confused about this CarShield and Smart Drive after Ms Lucy
talk to me and explain things to a smart drive
She made me a happy camper she was customer oriented and a people person and very knowledgeable about her job I hope that
all your associates are as good as Ms Lucy
Ms Lucy is very professional and runs an awesome core of excellent customer care a job well done

Personnel were very helpful and understanding.

So far, my experience with this company has been positive. There was 3 different people to talk to before they got my policy done, and the first 2 sound a little inexperienced on the product when I had questions, but Alex Burden (the last person I spoke with, who I did paperwork with), was very knowledgeable, upbeat, and had a great customer service demeanor, which is hard to find these days. He answered my questions quickly and concisely.

Quick note: I noticed some negative reviews of car warranty companies, in general, on this site, but I want to note that I have purchased an extended warranty from a different company with similar sales processes (aka, random, unexpected call), and was pleasantly surprised when I needed major repairs on a past vehicle, and it was taken care of with very little hassle. CarSmart offers the ability to go to the shop of your choice, including the dealership, whereas the competitor I used previously did require I go to certain shops, most of which were at least 20 miles away from where I lived. This was the deciding factor for me when choosing between CarSmart and its competitors. I also got a maintenance package that costs me nothing when I need basic maintenance done, which is great. Unfortunately, car companies just don’t put much pride into making cars anymore, and, in fact, most are probably made by robots who definitely don’t care about a job well done. Most vehicles dont last more than 5 years, anymore, without things starting to break down, one by one, especially if you can’t keep up with regular maintenance, which is astronomical nowadays. So, if you have a used vehicle thats past the manufacturer’s warranty, I highly recommend getting a policy to cover those issues. It will most likely bite you in the butt later, if you don’t. Just my humble 2 cents..

Alex was very professional and the presentation to go through the contract and I'll be above.

I normally hang up on most sales people especially when I didn't even no about the company but the rep Alex I spoke with today was extremely nice n professional even got me to sign up for 5 year policy so I'm glad I got his call today he explained everything very clear also he is doing a great job instead of asking for my number to be removed I ended up listening to what he said n signed up how anyone I ever have to talk to in future is as professional as he is thank u Alex burden