what a pathetic time wasting exercise. The instructions are misleading, what is a photo page when a passport has two pages with the photo on it, one screen states close the passport and place camera o... See more
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Spent several hours trying to renew. I even rang gov gateway who couldn't help me. Trip to the post office and an extra £7 got it done. The post office is went to said its common for the app not to wo... See more
Renewal at age 73: Achieved 3 years ago without a hitch, but now as others have commented, a complete washout fiasco. Tried to use the appallingly awful One Login app. Wouldn't work on my Samsung Andr... See more
So.. while I thought I was on the .gov website i sent all my details etc over. At the end it then showed this occurring £86 fee after 3days free trial. I tried to cancel - via policy which showed a f... See more
Company replied
1.4
Bad
158 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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would not recognize licence numbers
would not recognize licence numbers
February 19, 2024
Unprompted review
Reply from Driving Licence Online
Dear Gwynfor Lloyd,
Thank you for leaving us your feedback that can help us improve our service. We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email to locate your application and email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Helped my partner to renew her DL
Helped my partner to renew her DL. She had tried about 4 times and every time her details wasn't recognised! It's a BETA site so problems are expected but, come on! This is a government website and only left both of us frustrated as neither of us could renew after 5 attempts now. Four on a mobile and once on a laptop. Now this is meant to be a simple and easy process but it's not! My partner now has to wait for a paper form D1 from DVLA so lets hope this will work as opposed to the website.
February 11, 2024
Unprompted review
Reply from Driving Licence Online
Dear Richard Mainwaring,
Thank you for leaving us your feedback that can help us improve our service. We would be very pleased to discuss this in more detail. Kindly provide us with the registered email for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
I forgot my password so went through…
I forgot my password so went through the renewal process and the system does not remember or rest the password, i have now tried 5 different passwords all within the guidelines shown and still it does not change the password what is this ....................
February 6, 2024
Unprompted review
Reply from Driving Licence Online
Dear Neil,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email to locate your application and email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
10Jan 2024 Appy new driving licence but…
10Jan 2024 Appy new driving licence but no anything varification call service is verry poor and I have call back company number not received It.
January 21, 2024
Unprompted review
Reply from Driving Licence Online
Dear Janhavi Kajari,
Thank you for leaving us your feedback that can help us improve our service. We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Shocking how backwards this online…
Shocking how backwards this online process is, I don't understand how new passports are not being recognised online and the process is not simple at all.
I was advised by customer services to complete a form that was sent to my house. I was advised that I'd need to get a photo done too. This process did not work, I was then advised by customer service that I'll need to go into the post office and I can use the photo that I've already had taken for this renewal. Got to the post office and I had to take another photo an additional cost to what I've already spent and on top of that I was not expecting to take a photo and had to make do with what ever the post office had taken.
This experience cost me time and in total £30. You'll have a lot of people driving without valid licence as your process is not streamlined.
If I could 0 stats I would.
January 8, 2024
Unprompted review
Reply from Driving Licence Online
Dear 93Bashi,
I apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
There should be a ‘no’ stars option
There should be a ‘no’ stars option. Many frustrated attempts to renew on-line met with ‘unable to confirm ID’. Yes, the entry details were correct, and yes my passport is valid (renewed Sept). Impossible to talk to anyone in support. Eventually discovered the system will not accept new passport signatures, something the DVLA have known for some time. Why isn’t this made clear on the DVLA website?
October 24, 2023
Unprompted review
Reply from Driving Licence Online
Dear Chris Edwards,
Thank you for leaving us your feedback. We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Scam
46 pounds to change address on dvla licence...
When it should be free!!!
CONTACTED bank froze account immediately and waiting for deduction to be put back...
MAKE SURE YOU ARE USING. GOV WEBSITES IN FUTURE...
October 24, 2023
Unprompted review
Reply from Driving Licence Online
Dear Sir or Madam,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Not honest and upfront with the…
Not honest and upfront with the service.
I honestly thought I was dealing with the gov website (longtime sconce my driving license application).
They take £89 every 90 days for nothing. I did not ask for their service and they do not let you know they will be taking it either so you could cancel after realising they are legally scamming you for money for nothing.
Stay away. I request a refund but I still waiting. £89 in these times is a lot of money to be taken twice.
October 6, 2023
Unprompted review
Reply from Driving Licence Online
Dear Michelle Moss,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
This company is a con
This company is a con, I realised after doing my licence with them which I did receive, but then they take £89 subscription which I didn't read before doing it, so two months ago I had bank block after first payment went out and got a new card, but yet again 29th September they have managed to take another £89, impossible you would think but they did, very angry right now
June 30, 2023
Unprompted review
Reply from Driving Licence Online
Dear Britney Hutton,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request is not raised. Everything was clearly outlined on our website and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
We would be very pleased to discuss this in more detail. Therefore, kindly advise us of the registered email in order for us to locate your application. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
7 weeks later and still not received…
7 weeks later and still not received provisional licence . Had to get a refund from my credit card company for £89 subscription that I did not require . Licence never arrived and now company saying they can’t look into it / issue it / refund the licence fee as I’m no longer subscribed . Who would pay £89 a month for them to sort out a query ?? I’m now awaiting £34 refund for licence from my credit card company as failure to receive paid for goods . They were happy to refund as funnily enough they knew all about this company. I’m guessing I’m not the only one that thinks it’s a complete ( legal ) scam.
September 30, 2023
Unprompted review
Reply from Driving Licence Online
Dear Kathryn,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
This is a scam taking £89 for…
This is a scam taking £89 for absolutely nothing. thought it was the DVLA no mention of taking the payment
September 25, 2023
Unprompted review
Reply from Driving Licence Online
Dear Gordon Reid,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Not a scam but not honest at outset
So.. while I thought I was on the .gov website i sent all my details etc over. At the end it then showed this occurring £86 fee after 3days free trial.
I tried to cancel - via policy which showed a form that could not be completed and no way of sending such. As such I contacted my bank and cancelled my card to stop this process. Now - I did pay the extra £10 to have my renewal completed and delivered in 2 days. Which i am happy to say arrived promptly. This third party did deliver honestly. If they just displayed their subscriptions services ahead and honestly they would have got a 5. safe to say - not a scam as such, due to delivering on the licence renewal process as stated.
September 25, 2023
Unprompted review
Reply from Driving Licence Online
Dear Paul Norris,
Thank you for leaving us your feedback that can help us improve our service. Kindly provide us with the registered email for us to check on this. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Dissatisfied customer
Where is my licence applied for it now having e mails about c1 or cd1 don’t drive any of these vehicles just private just my car don’t understand why you keep asking this very dissatisfied with your service and worried about my licence
September 27, 2023
Unprompted review
Reply from Driving Licence Online
Dear Christine Howells,
I apologise for the inconvenience you had to face. We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email for us to locate your application.
Regards,
Willow
Licence Services
17 year old applying for provisional
17 year old applying for provisional
without site being clear what it is actually providing and signing up to a very expensive subscription
sent cancellation email to the address provided to others on trustpilot and reported transaction to bank
no benefit to using this site but is sponsored by company so hits top of search engines
will await refund...
September 25, 2023
Unprompted review
Reply from Driving Licence Online
Dear Catherine Richardson,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
Let me take this opportunity to clarify this. While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request is not raised. Everything was clearly outlined on our website and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
Moving forward, should you require further assistance with your application or any information, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
was also conned paid stupid price to…
was also conned paid stupid price to get my licence
then 3months later they trying take £69 from my account I never agreed to any extras from them
Spammers
August 3, 2023
Unprompted review
Reply from Driving Licence Online
Dear Stuart Bruce,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
Let me take this opportunity to clarify this. While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request is not raised. Everything was clearly outlined on our website and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
Moving forward, should you require further assistance with your application or any information, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
I thought I was on the DVLA website
I thought I was on the DVLA website, total rip off. They charge you to just submit the forms that you've already filled out. Making the process LONGER and more expensive. They don't mention they're nothing to do with the gov website until AFTER you've paid. They also try to take an additional £80 for a year subscription. I tried to get a refund but apparently too late they'd already clicked a button for a fee, that's all they do.
September 18, 2023
Unprompted review
Reply from Driving Licence Online
Dear Michelle F,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Be very careful when renewing your…
Be very careful when renewing your driving licence not to use this website. They charge £89 after 3 days which is NOT clear when you complete all the information. Lucky for me I realised before they stole any money from me! I have called the bank to block any payments to this theiving company and also ordered a new card aswell as sent an email to them informing that I wish to cancel and they are not authorised to take any money from my account. The bank said people usually receive the driving license but if not they will raise a dispute with the company if I don’t receive it within 15 days 🖕
September 11, 2023
Unprompted review
Reply from Driving Licence Online
Dear Clare Tear,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service.
Let me take this opportunity to clarify this. While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request is not raised. Everything was clearly outlined on our website and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
Moving forward, should you require further assistance regarding your application with a reference number ending in 295525, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
Do not use them
Do not use them
They are a scam company. You think you are applying for a provisional driving licence and they secretly set you up to pay a subscription. There is no warning about that. There is no need for a subscription when you require a one off action. Absolute thieves.
September 9, 2023
Unprompted review
Reply from Driving Licence Online
Dear Antonia,
Thank you for leaving us your feedback that can help us improve our service. Kindly provide us with the registered email for us to check on this. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
I had no idea that I had signed up to a…
I had no idea that I had signed up to a subscription costing me £89 every few months.
When I asked the bank about it they informed me that I had to get in touch with the people I’m subscribing too to cancel. I had no idea who I was subscribed too and only through digging deep and finding this page I realised what had happened to me.
I have sent this company an email with pictures of the three transaction of £89 this morning requesting my money back.
By reading these reviews it seems like a lot of people have fallen victim to this and I feel completely cheated and robbed,
September 1, 2023
Unprompted review
Reply from Driving Licence Online
Dear Ryan Massie,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
Let me take this opportunity to clarify this. While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request was not raised. Everything was clearly outlined on our website, and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
Moving forward, should you require further assistance, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
Very quick and easy to do
August 22, 2023
Unprompted review
Reply from Driving Licence Online
Dear Kelly Sykes,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
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