what a pathetic time wasting exercise. The instructions are misleading, what is a photo page when a passport has two pages with the photo on it, one screen states close the passport and place camera o... See more
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See what reviewers are saying
Spent several hours trying to renew. I even rang gov gateway who couldn't help me. Trip to the post office and an extra £7 got it done. The post office is went to said its common for the app not to wo... See more
Renewal at age 73: Achieved 3 years ago without a hitch, but now as others have commented, a complete washout fiasco. Tried to use the appallingly awful One Login app. Wouldn't work on my Samsung Andr... See more
So.. while I thought I was on the .gov website i sent all my details etc over. At the end it then showed this occurring £86 fee after 3days free trial. I tried to cancel - via policy which showed a f... See more
Company replied
1.4
Bad
158 reviews
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So easy and quick to use
So easy and quick to use, i hate filling in forms this is so much easier
👍👍👍
August 21, 2023
Unprompted review
Reply from Driving Licence Online
Dear Graham Barclay,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
This Company illegally took £89 from my account.This money grabbing Company illegally…
This money grabbing Company illegally took £89 from my account without my authority (it was my husband who made the application, not me.) Despite them saying on the 1st. August 2023 and the 9th August 2023 that they would refund the monies and my account would be credited in a few days, nothing has yet been received. I am still persuing the matter. This is a rogue company and I would advise anyone dealing with them to be very aware.
24th August. The monies have now been refunded but I would still advise great caution when dealing with this Company.
June 2, 2023
Unprompted review
Reply from Driving Licence Online
Dear Nancy Sinclair,
Thank you for leaving us your feedback that can help us improve our service. Kindly advise us with the registered email in order for us to check on this. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Complete scam and should not be trading.
July 26, 2023
Unprompted review
Reply from Driving Licence Online
Dear John,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Scam website
Luckily I realised it was a scam website before parting with any money. The website is set out to look like an official DVLA website with extra charges cleverly kept away from the main information on the Web pages. Can't believe they are still getting away with what they are doing!
July 19, 2023
Unprompted review
Reply from Driving Licence Online
Dear Andrew Dutson,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. Therefore, please kindly advise us with the registered email in order for us to locate your application.
Regards,
Willow
Licence Services
Total rip off,
Complete Scam. I clicked on the link absentmindedly and filled out all the details and was charged £34 for my sons provisional licence. I then noticed on my recent credit card statement an additional £89 payment. I've called my credit card company to cancel my card and dispute this payment as I feel duped by the site. Also the £89 is a 3 monthly recurring subscription fee to use their service, what gall. I didn't even create an account when doing it so can't go back and change this. And I haven't received my son's provisional licence either.
June 26, 2023
Unprompted review
Reply from Driving Licence Online
Dear Doug Hart,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Coming up to 70
Coming up to 70. Entered all details carefully. Have a current passport. Tried 2 different browsers. No reason given. Just that I cannot renew online! Not helpful
July 6, 2023
Unprompted review
Reply from Driving Licence Online
Dear Ann Crutwell,
Thank you for leaving us your feedback that can help us improve our service. Kindly advise us with the registered email in order for us to check on this. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
SCAMMERS
SCAMMERS
I would like to leave zero stars .
£89 for a provisional licence????
Three months later another £89 ,
SCAMMERS DO NOT USE THIS SITE .
June 29, 2023
Unprompted review
Reply from Driving Licence Online
Dear Nicola Hunter,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request was not raised. Everything was clearly outlined on our website, and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
We would be very pleased to discuss this in more detail. Therefore, kindly advise us the registered email in order for us to locate your application. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Scam :(
Scam, do not us this company. They do exist and will submit your application. My son applied through this thinking it was a legitimate company as he's inexperienced and clicked the first Govt like DVLA site which appears as the first entry when you type in 'Provisional Driving Licence application' up pops a sponsored link from dalencar.com just above the legitimate DVLA Govt website. This takes you to driving-licence-online.co.uk where they charge you £34 for the licence but here's the catch... three days after applying they charge you another £89 but it doesn't say it anywhere on the website. It was only on discovering the extra payment and trying to mimic and recreate the form process to see what info it displays and clicking on the back screen icon a weird little popup window comes up and gives you this information, it's no where else. The only way you can stop future payments is to cancel via your bank as this is a continuous contract payment so cancelling your card will not help as they can take future payments regardless. Please avoid at all costs, most people may be unaware of this charge or that they can continue to do so even if you cancel your cards.
June 29, 2023
Unprompted review
Reply from Driving Licence Online
Dear Sir or Madam,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request was not raised. Everything was clearly outlined on our website, and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
We would be very pleased to discuss this in more detail. Therefore, kindly advise us the registered email in order for us to locate your application. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
I found it very easy but i will find…
I found it very easy but i will find out truly when my card comes
June 27, 2023
Unprompted review
Reply from Driving Licence Online
Dear Zav Iqbal,
We would like to thank you for taking the time to leave your feedback. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Perfect service 👌
So quick and easy! Amazing correspondence, so helpful and informative. Will definitely recommend. Perfect service 👌
June 21, 2023
Unprompted review
Reply from Driving Licence Online
Dear Kerry Swift,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Absolutely shocking company
Absolutely shocking company. Stay far away! Will charge you an additional £89 to do a job that no one asked for!
June 18, 2023
Unprompted review
Reply from Driving Licence Online
Dear John,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Theft
Still waiting for £34 refund for a provisional licence that I have never received for my daughter. I call this theft. AVOID!
June 15, 2023
Unprompted review
Reply from Driving Licence Online
Dear Claire Newton,
Once again, we are truly sorry that our service did not meet your expectations.Please, kindly advise us with the registered email in order for us to locate your application.
Regards,
Willow
Licence Services
Felt deceived by this foreign service located in Tallinn, avoid
This is a foreign website located in Tallinn. Avoid, Avoid Avoid. They charge £24 for service that costs £14on the GOV website. Also, you cannot unsubscribe ot thier service as they don't provide login details to allow you to cancel your subscription. They will try and charge £89 ever 3 months, a total con. The only way to avoid the £89 charge is to cancel your debit card.
June 14, 2023
Unprompted review
Reply from Driving Licence Online
Dear Jay Godley,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
Let me take the opportunity to clarify this. While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services.
I am afraid a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation of membership was not requested or initiated through the member zone. Everything was clearly outlined on our website, and during the application process.
Moving forward, should you require further assistance with your application or any information, please do not hesitate to reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
utterly disgusting
utterly disgusting - total scam. there is no info that you are subscribing, when I called to unsubscribe they told me that its within the terms and conditions I ticked. AVOID
June 13, 2023
Unprompted review
Reply from Driving Licence Online
Dear Philippa,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. You can reach out to us via email at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
AVOID AT ALL COSTS!!!!
AVOID AT ALL COSTS!!!!
THIS IS AN ABSOLUTE SCAM PREYING ON THE VULNERABLE, INCLUDING THOSE WITH MENTAL HEALTH DEFICIENCIES AND EYESIGHT DIFFICULTIES.
NO DOUBT THERE WILL BE THE STANDARD THANKS FOR YOUR FEEDBACK AND WE STRIVE TO DO BETTER REPLY TO THIS.
June 12, 2023
Unprompted review
Reply from Driving Licence Online
Dear Christopher Morey,
Thank you for leaving us your feedback. We are truly sorry that our service did not meet your expectations.
Let me take the opportunity to clarify this. When completing your Driving Licence Application, you also have subscribed to our website. As you know, a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged every 3 months if the cancellation was not requested.
Moving forward, should you require further assistance with your application or any information, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
Second time lucky My first attempt failed as the firm…
My first attempt failed as the firm would not accept how long I’d lived at my address. I tried again the next day and it was very straightforward
June 12, 2023
Unprompted review
Reply from Driving Licence Online
Dear Tim Jury,
We would like to thank you for taking the time to leave your feedback. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
how do i stop there…
how do i stop there subscription????!!!! if not i will involve the police! what a stuppid business model. these lot are a couple months from court action!!!
June 9, 2023
Unprompted review
Reply from Driving Licence Online
Dear William Straiton,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Avoid this website like the plague
Avoid this website like the plague, it is a total con, and hide their ‘subscription’ service, charged at £89 every 3 months within a myriad of small print. The DVLA and our government also do nothing to stop this rip off website, even though both know about it and indeed has been reported on several national newspapers in both, London, Birmingham and Glasgow. Even trying to contact them is almost impossible and I have had to resort to closing my credit card to avoid further payments. PLEASE, PLEASE don’t fall into the same situation as me. I’m old and thick, so AVOID.
June 1, 2023
Unprompted review
Reply from Driving Licence Online
Dear Vince Szmaites,
I really apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
utterly disgraceful
utterly disgraceful, 6 months i have been trying to renew my licence on this stupid website but if you dont have a passport basically you are Fuc@?£$ which is shocking. I paid £13 to get new photos taken but they cant be accepted????? Nobody to speak to, nobody to speak to on the live chat it also keeps saying so DVLA are forcing me to drive around with an expired licence due to their system failures!!!!
June 6, 2023
Unprompted review
Reply from Driving Licence Online
Dear S.Mac,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I must advise that a free trial was provided which allowed you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request was not raised. Everything was clearly outlined on our website and during the application process, specifically on the payment page.
Moving forward, should you require further assistance with your application or any information, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
AVOID LIKE THE PLAGUE
I was recently trying to sort out a provisional driving license for myself. In doing so I had used this third party website, HUGE MISTAKE. This resorted in my father losing £180. This money could have been used for food. As a young adult I unknowingly signed up for this £89/3 months subscription for their services! These people are praying on young and old people alike with their website, hiding hidden fees in small print. I did manage to get into contact and stop the subscription within a few hours of contacting them, but they still could use my fathers information for bad. FOR ANYONE old or young PLEASE don't make the same mistake I did... This was a horrible experience and caused a ripple in my relationship with my father. PLEASE AVOID THIS WEBSITE.
June 5, 2023
Unprompted review
Reply from Driving Licence Online
Dear Harry Allen,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
In accordance with the regulations in force, in particular the GDPR, please be advised that a customer have the right to access and rectify your personal data, as well as the right to request its deletion, to object to its processing for legitimate reasons and to obtain its limitation or portability insofar as applicable.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
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