what a pathetic time wasting exercise. The instructions are misleading, what is a photo page when a passport has two pages with the photo on it, one screen states close the passport and place camera o... See more
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See what reviewers are saying
Spent several hours trying to renew. I even rang gov gateway who couldn't help me. Trip to the post office and an extra £7 got it done. The post office is went to said its common for the app not to wo... See more
Renewal at age 73: Achieved 3 years ago without a hitch, but now as others have commented, a complete washout fiasco. Tried to use the appallingly awful One Login app. Wouldn't work on my Samsung Andr... See more
So.. while I thought I was on the .gov website i sent all my details etc over. At the end it then showed this occurring £86 fee after 3days free trial. I tried to cancel - via policy which showed a f... See more
Company replied
1.4
Bad
158 reviews
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This website is a scam
This website is a scam. They take money from you for just using their website. I used this site yesterday but managed to cancel my subscription on the same day. I also requested that all my data is removed from their system. Email confirmed that this has been done !! Don’t use this site go straight to DVLA site. Wish I had done that. I have reported this on the NCSC website. Also reported on the action fraud website
June 3, 2023
Unprompted review
Reply from Driving Licence Online
Dear Chris,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
Regards,
Willow
Licence Services
My 16 year old thought this was as the…
My 16 year old thought this was as the way to apply for her provisional licence she now £34 down and they tried to take a further £81 from her account
DO NOT use complete scam
Am extremely worried they now have a minors national insurance number and photo
June 1, 2023
Unprompted review
Reply from Driving Licence Online
Dear Sarah Joanne Eades,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
AS THE PREVIOUS BEWARE
AS THE PREVIOUS: be careful and read the small print before you use this site. They are nothing to do with the DVLA they are offering a service. The license will get to you but it costs £24 for the license and then by clicking the accept button it deducts a £89 subscription charge that appears on your account 3 days later.
May 23, 2023
Unprompted review
Reply from Driving Licence Online
Dear Alan Marshall,
I really apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
Don't even want to give it 1 star
Don't even want to give it 1 star, absolute SCAM, If you want a refund, refer to their own terms and conditions section 6.2 which states you have 14 days to cancel. Got the £89 back but don't know if the driving licence will come through. DO NOT USE, after reading their terms and conditions, they are basically saying they can do what they want!!
May 24, 2023
Unprompted review
Reply from Driving Licence Online
Dear Julie Alcock,
I really apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
Very easy and quick to use
May 28, 2023
Unprompted review
Reply from Driving Licence Online
Dear Ivan Cook,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
BE Warned!!!!!! SCAM
BE Warned!!!!!!
This website is a complete scam. Do not make any transaction on this web.used dvla official website. I have now had to cancel my bank card. However the bank is unable to help me with recovering my £34. This website will charge an initial provisional license fee of £34 and then go off and charge an additional £74. I have now reported this website to the National crime agency. What is worrying me the most is that this company now has an updated passport of my child as well as her national insurance number. Please go on this website and report this scamming website ncsc.gov.uk
So that other families don’t have to lose their money.
May 27, 2023
Unprompted review
Reply from Driving Licence Online
Dear Maz R,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
In accordance with the regulations in force, in particular the GDPR, please be advised that a customer have the right to access and rectify your personal data, as well as the right to request its deletion, to object to its processing for legitimate reasons and to obtain its limitation or portability insofar as applicable.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
wow it's a one of the differint types…
wow it's a one of the differint types company and very helpful for us thank's for the compay shared with us
May 26, 2023
Unprompted review
Reply from Driving Licence Online
Dear Albartjon,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Scam ‘company’
Scam ‘company’ - but you can get your money back.
My 16 year old child applied for their provisional licence through this company thinking it was the DVLA. The licence arrived but then the company took £89 out for a ‘subscription service.’
They refused to refund this, claiming that my child agreed to it due to the small print.
Finally achieved a refund by referring to their own terms and conditions - section 6.2 - I recommend everyone else scammed by this company does the same. The consumer credit act gives consumers 14 days to change their mind following purchase of a product. This is the law. Providing you email them within the fourteen days and state that under section 6.2 you wish to exercise your right to change your mind, you should receive a refund.
I do not know what kind of people choose to make their money in this manner, ripping off innocent kids who are just trying to get their licences in the midst of a cost of living crisis. What a shame they can’t think of a better business model than conning people. A difficult lesson learned for my teenager who has now learned that not everyone is honest or decent.
May 15, 2023
Unprompted review
Reply from Driving Licence Online
Dear Kay,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Absolute rip off keep trying to take…
Absolute rip off keep trying to take money from my account with no way off contacting them
May 21, 2023
Unprompted review
Reply from Driving Licence Online
Dear Steve B,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Absolutely amazing help really thorough…
Absolutely amazing help really thorough and time efficient, can not complain at all.
May 22, 2023
Unprompted review
Reply from Driving Licence Online
Dear Jakob Harris,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Absolute scammers
Absolute scammers. Please don't be fooled but do be aware that they will take an additional £89 from your account if you don't request that the subscription be cancelled. What subscription you say? Exactly. My son applied for his provisional licence through these guys. They're making the snail mail application from DVLA and charging you to for the pleasure. If you apply through www. gov.uk /browse/driving/driving-licences you will be able to do the exact same online application and you should receive a licence within a week. I'm also very concerned that they now have my son's NI number and passport number amongst other personal data plus bank details. I have requested that they delete these details under GDPR - please do the same.
May 21, 2023
Unprompted review
Reply from Driving Licence Online
Dear Hannah Barker,
I really apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
Fast and easy 5 star
May 17, 2023
Unprompted review
Reply from Driving Licence Online
Dear Shaun Da Flamez,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Let's hope is soo easy and in time
Let's hope is soo easy and in time ! Thx DVLA
May 18, 2023
Unprompted review
Reply from Driving Licence Online
Dear FLORINA-LOREDANA ALEXANDRU,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Scammers
Should've checked the reviews before dealing with these scammers
Stay away!!!
May 15, 2023
Unprompted review
Reply from Driving Licence Online
Dear Cap Calin,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application.
Regards,
Willow
Licence Services
It wasn’t to bad applying on line for…
It wasn’t to bad applying on line for your license
May 14, 2023
Unprompted review
Reply from Driving Licence Online
Dear Naila,
We would like to thank you for taking the time to leave your feedback. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Quick and Easy The web site was very easy to use and…
The web site was very easy to use and quick!
May 14, 2023
Unprompted review
Reply from Driving Licence Online
Dear Barry Hough,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
SCAM DO not Trust
SCAM DO not Trust. This is a SCAM they charge you for a provisional license that they didn't apply for £34 and then a subscription of £89 which they took from my account. Now I have to prove that I didn't set up a subscription because they have a legal right to take the money. I see they have also put up fake reviews on Trustpilot.
May 13, 2023
Unprompted review
Reply from Driving Licence Online
Dear Annette Foster,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
Let me take this opportunity to clarify this. While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request was not raised. Everything was clearly outlined on our website, and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
Moving forward, should you require further assistance with your application or any information, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
Very easy online process.
May 13, 2023
Unprompted review
Reply from Driving Licence Online
Dear Kig,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Renewing licence online was no problem…
Renewing licence online was no problem at all . Even no need to supply a photo as they use the passport photo . It was all done and submitted in 10 mins flat ! Thank you for making this so easy
May 13, 2023
Unprompted review
Reply from Driving Licence Online
Dear Desert Biscuits,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
SCAMMERS!
SCAMMERS!! pretending to be DVLA, stole £89 twice out of my account, claiming i had subscribed to a service that doesn't exist!! They are refusing to refund me, so now looking at legal options. These cowboys need stopping!!
May 11, 2023
Unprompted review
Reply from Driving Licence Online
Dear Dchorl,
Thank you for leaving us your feedback. We are truly sorry that our service did not meet your expectations.
Let me take the opportunity to clarify this. When completing your Driving Licence Application, you also have subscribed to our website. As you know, a free trial granted you access to our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request was not raised.
Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged every 3 months if the cancellation was not requested.
Moving forward, should you require further assistance with your application or any information, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
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