DROIX Reviews 

953
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their excellent quality and performance, with many finding them to be exactly what they were looking for. The delivery service is frequently described as fast and efficient, with many people receiving their orders quickly, sometimes even sooner than expected. Reviewers are particularly impressed with the exceptional customer service, noting the helpfulness, politeness, and responsiveness of the staff. However, some people mentioned issues with order fulfillment and communication, experiencing delays or inconsistencies in updates regarding their purchases. A few other people also felt that delivery times were not always met as promised, despite paying for expedited shipping.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its quality and performance.... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the overall... See more

Order

Customers consistently note ambiguous experiences with order, with some praising quick and smooth deliveries,... See more

Customer service

People report positive experiences with customer service, often describing it as excellent, stellar, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vikram and Jack were very helpful whenever I wanted specific info both before and after my 2 x RockTek G2 TV Boxes purchase. Early days maybe, (one week). However I've found the box works very well, e... See more

Company replied

Rated 5 out of 5 stars

I've bought a number of high price consoles and laptops from droix over the years, including the win max 2 2025 a week ago, which I got to replace my broken win max 2 2024 (my fault lol). As usual dr... See more

Company replied

Rated 5 out of 5 stars

I was eyeing the AYN Odin 3 for quite a while and was pleasantly surprised that it was available to purchase. It was quick to arrive and I am thoroughly happy with the product and service, it came wit... See more

Company replied

Rated 5 out of 5 stars

I found their customer service to be excellent. I ordered an AYN Odin 2 Portal. It arrived the next day even though I didn't pay extra for that. Once received I found out I'd ordered the original Odin... See more

Company replied


Company details

  1. Computer Store
  2. Electronics Company
  3. Home Theater Store

Written by the company

For over 11 years, DROIX is a UK Leader and has been growing worldwide in handheld gaming and tech solutions. Discover top-tier handheld PCs like the GPD WIN 4 and WIN Max 2, versatile Android consoles such as the AYANEO Pocket S and AYN Odin 2, retro gaming devices, and portable monitors for work and gaming. Our Mini PCs, USB 4.0 cables, docking stations, and USB hubs are perfect for home, work, and business needs. Enjoy excellent customer support, great reviews, and overnight UK shipping. Join us for the best in gaming and productivity


Contact info

4.8

Excellent

TrustScore 5 out of 5

953 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(953)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

Good price, quick delivery, Good, honest service.

October 28, 2024
DROIX logo

Reply from DROIX

Thank you so much for your kind words! We're thrilled to hear you enjoyed our service and found our prices fair. We look forward to serving you again soon!

Rated 5 out of 5 stars

Greta fast shipping and delivery..

Greta fast shipping and delivery... Console was perfect and exactly as described. Having loads of fun with it

October 21, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you’re enjoying your console and that the shipping met your expectations. Your satisfaction means a lot to us! Happy gaming!

Rated 5 out of 5 stars

Excellent Experience

I had an excellent experience with Droix. Fast shipping, well packed and perfect items. Highly recommended.

October 24, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you for the wonderful review and recommendation! We're delighted to hear that you had an excellent experience with us and that the fast shipping and packaging met your expectations. If you ever need anything else, we're here to help. DroiX!

Rated 5 out of 5 stars

All around good experience 🤷‍♀️

Quick delivery, good tech, what's not to like.

Got an RG35XX H, seems like they supplied updated stock firmware. Everything working brilliantly, and not paying out the nose for delivery that takes months.

October 7, 2024
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Reply from DROIX

Thank you so much for the fantastic review! We're thrilled to hear that you're enjoying your RG35XX H and that our quick delivery met your expectations. It’s great to know the updated stock firmware is working perfectly for you. If you ever need any assistance or have questions, feel free to reach out. Happy gaming!

Rated 5 out of 5 stars

Great experience

Product arrived in a timely manner, packaged well and everything working well. Didn’t receive the free gifts that were meant to be automatically added to the basket but that's a small lose.

Excellent customer service fixed the issue with missing free gift immediately.

October 12, 2024
Unprompted review
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Reply from DROIX

Thank you for your 4-star review! We're glad to hear that your order arrived quickly and in good condition. We apologize for any inconvenience caused by the missing free gifts. For any missing items or if something was not included in your package, please don't hesitate to email us at support@droix.co.uk, and we'll be happy to investigate and assist you.

We appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars

Quick delivery, suitably packaged, great price

Ordered a RG 40XXV
Quick delivery, suitably packaged, great price
Well impressed with the handheld!

September 30, 2024
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Reply from DROIX

Thank you so much for your 5-star review! We’re delighted to hear that you’re impressed with your Retro handheld device ordered from us and enjoyed the quick delivery and great pricing. We hope you continue to enjoy your new handheld!

Rated 5 out of 5 stars

Great product and super express…

Great product and super express shipping, I will definitely be coming back for more. I definitely RECOMMEND

September 30, 2024
DROIX logo

Reply from DROIX

Thank you for your fantastic 5-star review! We're thrilled to hear you loved the product and appreciated the express shipping. Your recommendation means a lot to us, and we can’t wait to serve you again!

Rated 5 out of 5 stars

Great Product

Amazing product, does exactly what it says. Super light, compact and with a great case. Plenty of games to keep you busy for a long time! Can't wait to use it when I next fly!

October 2, 2024
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Reply from DROIX

Thank you for the wonderful 5-star review! We’re thrilled to hear you love the product and that it meets your expectations. It sounds like it’ll be the perfect travel companion for your flights! We appreciate your support and can’t wait to serve you again!

Rated 4 out of 5 stars

Droix has the gear you can't find…

Droix has the gear you can't find anywhere else. Daydreaming about a handheld or a portable monitor or a micro PC you'd really like to have but can't find it anywhere? You'll find it at Droix.

October 15, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you for the great 4-star review! We're so glad to hear that you appreciate our unique selection of products. If you have any questions or need assistance with anything, please don't hesitate to reach out to our support team. We're always here to help!

Rated 5 out of 5 stars

Very professional

Very professional - good communication, an easy to navigate site and excellent delivery.

October 7, 2024
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Reply from DROIX

Thank you for the fantastic 5-star review! We're delighted that you found our service professional, our communication clear, and our website easy to navigate. We're also glad the delivery met your expectations. We look forward to serving you again!

Rated 5 out of 5 stars

Only place for chinese based consoles and parts

Item is as described,very quick delivery,i hues only place in UK vhere you can buy parts for chinese based game consoles

October 14, 2024
Unprompted review
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Reply from DROIX

Thank you so much for your 5-star review! We're thrilled to hear that you found the item as described and appreciated the quick delivery. It’s great to be your go-to place in the UK for parts of game consoles. We look forward to serving you again!

Rated 5 out of 5 stars

Very good delivery service

Very good delivery service

October 2, 2024
DROIX logo

Reply from DROIX

Thank you for your 5-star review! We're thrilled to hear you were pleased with our delivery service. If you ever need anything else, feel free to reach out!

Rated 5 out of 5 stars

Great product

Great product

September 14, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you for your 5-star review! We're glad to hear you're enjoying the product. If you have any questions or need further assistance, we're here to help!

Rated 5 out of 5 stars

RG40XXV is perfection

I'm a repeat customer and never had a problem. Latest device RG40XXV is amazing. The build quality is excellent. Works right out of the box so no need to tinker with anything.

September 22, 2024
Unprompted review
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Reply from DROIX

Thank you for your continued support and 5-star review! We're delighted to hear that you're enjoying the handheld and appreciate your kind words about its build quality. It’s great to know that it worked perfectly for you right out of the box. If you ever need anything, don’t hesitate to reach out!

Rated 5 out of 5 stars

First time using DroiX and ordering a…

First time using DroiX and ordering a mini handheld device. Lots of information available, recommendations and breakdown of pros and cons of devices available. Great delivery options and follow ups with order status.

September 25, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you for your wonderful review! We're delighted that your first experience with DroiX was a positive one and that you found our information, recommendations, and delivery options helpful. We truly appreciate your feedback and look forward to serving you again!

Rated 5 out of 5 stars

Great and knowledgeable customer…

Great and knowledgeable customer service from Stuart

September 30, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you for your fantastic review! We're thrilled to hear that our customer service team provided great and knowledgeable support. We've noted your feedback and truly appreciate it. We look forward to assisting you again in the future! 😊

Rated 5 out of 5 stars

Great communication and speed

I paid for the fastest postage, ordered on a Sunday, and it was delivered on a Tuesday. Really impressed with the speed, and communication

September 24, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were impressed with the speed of our delivery and communication. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

gpd win mini

ordered a mini laptop, quick delivery, so far so good.

September 15, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you for your 5-star review! We're glad to hear your mini laptop arrived quickly and that everything is going well so far. If you need any further assistance, feel free to reach out. Enjoy your new device!

Rated 5 out of 5 stars

Shipped speedily and everything works…

Shipped speedily and everything works well!

August 12, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you for the great review! We're thrilled to hear your order arrived quickly and that everything is working perfectly. If you ever need any assistance, we're here to help!

Rated 5 out of 5 stars

Excellent product and exceptional…

Excellent product and exceptional service. Recommend this supplier.

September 4, 2024
Unprompted review
DROIX logo

Reply from DROIX

Thank you so much for your excellent review! We’re delighted to hear you’re happy with both our product and service. Your recommendation means a lot to us!

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