First class service great communication, fast turn around drone is back all repaired and mint highly recommend
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Superb service. I live in the North of Scotland but the combination of Drone Doctor quality service and Royal Mail speedy delivery meant despatch to return home was only 5 days. Saturday : Air... See more
Fantastic service . I honestly don't think you will find better .... Speedy repair and return on my Mini 3 Pro on which the camera gimbal video data cable had failed and front right axis is causing e... See more
Excellent service! My Mavic 2 Pro had a nasty fall, chassis cracked, rear left art wrenched out of its socket. Drone Doctor promptly assessed the damage and produced a reasonably priced quote; once I... See more
Company details
Information provided by various external sources
In a hurry? Fastest and easiest DJI repairs in the UK! Book your drone in to be diagnosed by one of our qualified and highly experienced Drone Doctors today.
Contact info
BN1 8AF, Brighton, United Kingdom
- dronedoctor.co.uk
Great fast service no problems at all
August 11, 2021
Brilliant 👍👍👍👍👍👍👍
My drone had a crash I thought it was a right off but Drone Doctor fixed it 😃 I got it back and it looked brand new again great service great price and original parts all done within a week BRILLIANT 👍👍👍👍👍👍
August 11, 2021
What an absolute rip off
What an absolute rip off, broke the gimble bracket which is a bit fiddlie for someone with my eye sight so I thought I'd use Drone doctor. I paid £350 for my drone, sent it off as planned and got a list of unbelievable claims of damage, it was just a snapped gimble bracket but non the less I ear marked £200 for the repair, when the quotes came in I was stunned to see the repair would cost more than I paid for the drone, ALOT MORE, and the wait time they quoted before I sent the drone off was 3 to 4 days express but that changed, ended up telling me it would take 3 to 4 weeks because they were EXTREMELY busy "due to Corvid" when are companies and people going to stop using that as an excuse for poor service and personal standards. It's going to cost me £20 to get my drone back and £80 for a new gimble bracket which I'll fit myself thank you, £400+ for repair? Are yo
u out of your £u(king minds?!?!?
August 5, 2021
Unprompted review
Reply from Drone Doctor
Hello Gary,
Thank you for your review.
I'm sorry you are unhappy with our pricing.
I'm not sure where we said it would take 3-4 weeks or where we said this was "due to covid"? At present we quote 5-7 working days on our website and generally, repairs are actually completed within one or two days, however we prefer to over quote on lead times just in case there is a problem. In this case we said it might take 8-10 working days when the job was quoted due to high demand. Nothing to do with covid, so I don't know why you said that.
I would appreciate anyone reading this review to understand that the "due to covid" and "3-4 weeks" is fabricated information.
As for pricing, £63.74 of the total of £382.45 that was quoted is VAT, which is paid directly to HMRC.
Your drone was quoted for many more components than just the gimbal mount. Most arms require replacement and the gimbal itself requires repair and new cables fitting. If it were just a gimbal mount quoted for then we charge around £120 for this.
From the remaining £318.71 you can deduct postage and packaging costs, leaving approximately £295.
You can then deduct parts costs of £170. From the remaining amount we have to cover labour costs for inspection, quotation, repair, testing, consumables etc...
We issue quotes before going ahead with any work so that customers can decide what to do. That is what we advertise, so I'm not sure what to say as we've simply done what was advertised.
Regards,
Sheldon Holy
Managing Director
Mega service
Mega service, easy, extremely fast. I had my drone back within days. Would definitely use again
August 5, 2021
Exceptional, Highly Reccomended
Highly recommend this company. Extremely professional and an incredibly fast service. Needed a fast turnaround for work, our Phantom 4 Pro was shipped from our home address using their free postal label, repaired and back with us all within 3 days! The work done was exceptional, we were kept up to date every step of the process and there is someone on the end of a phone if required....rare these days! Thank you Drone Doctor.
Abstract Aerial Art
July 30, 2021
Unprompted review
Brilliant service
July 16, 2021
Faultless
Quick, high quality repair with excellent communication throughout. Faultless.
July 16, 2021
A prompt and professional service
A prompt and professional service which got our damaged drone repaired and ready for work in no time
July 13, 2021
top notch service
top notch service
cannot say a bad word about these people, sent my drone on a Monday morning, it was on its RTH.(lol) by that Friday. now bearing in mind the travel time took a day and a half each way. work assessed on the Wednesday and quote given and accepted. Thursday repair carried out, then checks made, three stages to this, fix / repair / and quality control inspection. all done by different people each time, accompanied with check sheets.
so i get my baby buzz home and do my checks, as you do.. finding out the release of DJI fly new updates have been installed as well. (WOW) . top notch service, fully recommended.. the only thing they could improve on is come round and chainsaw that dam Triffid tree that ran out in front of my buzz baby. thank you to all that participated to make me a happy bunny again.
July 11, 2021
Great repair service
Great repair service, excellent communication and a first class company.
July 9, 2021
I crashed my Inspire2 hard (Gutted)…
I crashed my Inspire2 hard (Gutted) DroneDoctor was called, Inspire2 sent, Fixed within the week!!
How ever my X7 had to back to DJI. The guys at DD kept me up to date daily, These things happen right? but there was a problem, UPS!! zero customer service and delays! DroneDoctor stepped up to the plate, they evern offered me their camera.
Great service from start to finish, everything was dealt with really professionally.
I'll alway use DroneDoctor IF and when I crash again.
July 9, 2021
Did a great job repairing my drone
Did a great job repairing my drone.
Kept informed throughout and completed on time as promised.
July 9, 2021
Good service
July 5, 2021
Excellent service and excellent product…
Excellent service , no hassles whatsoever.Thank you so much and I hope the service is really successful. I’m sure it will be . May I never you again but I’m sure I will do . 🙂
July 4, 2021
Top Class outfit
Quick, easy and completely reliable. What more do you need? Oh and reasonable on charges. This set up is brilliant.
July 4, 2021
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