Dr. Woof Apparel Reviews 

The compression socks are magic. As an older person who was struggling being on his feet all day, I tried Dr Woofs socks. OMG they work wonders. Their customer service is 2nd to none. Could not recommend a company more. Thank you.

Writing

Terrible customer service and no resolution
Very disappointed with DRWOOF. My parcel was never delivered, and trying to get in contact with customer service has been extremely difficult. It has now been 5 days with no resolution or response.

I paid over $500 for work uniforms, so having the order not arrive and being left without any meaningful support is incredibly frustrating. The lack of communication and consideration has been very unprofessional.

I expected much better customer service and would not recommend ordering from DRWOOF based on my experience.

Edit: they’ve responded to my review yet still no response to my emails. My order number and all my details are there but they choose to ignore it

ORDER NUMBER AU341434

Took delivery yesterday certainly sceptical on the price however, quality costs. Dey impressed with the first wear. Legs and feet held up fantastically 😉. Very comfy. Look forward to trying the ankle socks also.

Good communication, arrived on time, fit was great following the guide

Socks are great, customer service TERRIBLE, just want to exchange unopened socks for a different size, have emailed 3 times now and not 1 reply.
Not good enough. No longer a customer!

AU341199 is my order number, such a simple request, frustrated this is how I had to get an answer.

After ordering my ankle socks I had difficulty putting on the socks though they were correctly labelled for my size. I didn't have the physical strength and flexibility due to my age to pull them up. The tops were too tight for me so after contacting them they offered me an exchange or a refund which I accepted. I was disappointed I couldn't get them on but I will now pass them onto a family member who works as a nurse as they are such good quality. I also ordered the long compression socks for travelling and was delighted that they are so comfortable and having a wider top easier to get on. I feel happier now for longer trips as I had a sister who died on a flight from DVT 18 months ago. A shocking wakeup call to take precautions when doing long distance travel. Keep up the great work Dr Woof and keep awareness of the dangers of DVT to the forefront. It can affect both young and older travelers.

Ordered two pairs of socks on the 25th of July, after a week of no updates I emailed customer service who told me they'd 'get back to me'. they didn't, so I contacted them again after a few days, after a while they finally replied and told me one of the items I ordered was on backorder and that's why its taking so long to ship (despite it being in stock when they accepted my order). I was told to replace it with an in-stock design plus a free pair for compensation, which would've been nice if they'd actually responded after that and done what they said they would. 3 more days of me repeatedly requesting a follow up to no response, until I eventually just said I want to cancel. Then they finally replied and cancelled my order.

It was incredibly exhausting to deal with their customer service and despite contacting them only 6 days after placing my order, it ended up reaching the 2 week mark before any real action was taken - which was just my order being cancelled. Would not recommend buying from here, can't say anything about their quality but based on other recent reviews they clearly haven't been handling their stock well and my experience is very common.

Love the scrub flares, would love if they had a side thigh leg pocket for phone. Would love fun scrub pattern sets in the flare scrubs. Overall the scrubs look great and are comfortable and functional. They are the best I have ever worn.

The product is amazing. I l just love my socks, they are super comfortable snd fit perfectly. The customer service I received was excellent and fast efficient delivery.

Amazing customer service when I had trouble ordering on the website. I ended up with an extra pair of socks but after emailing with my story Dr Woof refunded the cost of a pair. I love the designs and colors, was delighted when I received them. Will be wearing them on our long flights soon. Thoroughly recommend this family run company.

I love that these socks are so soft, yet firm and my feet don’t smell or feel sweaty when Intake my shoes off. Great designs too. I have just purchased more and placed a group order with work colleagues to get the best discounted price.

High quality product, easy to order and delivered in excellent time. Unfortunately, the long socks are too tight for a 38cm calf so have to turn down, or snip.

I ordered compression socks according to the size chart however they were just too big for me length wise. I contacted the support team and they refunded me that same day for all of them. Process was easy and i 100% recommend Dr Woof for any health care workers. I will be gifting my pairs of compression socks to fellow nurses. 100% recommend.

Ordered a pair of pants 2 weeks ago and had not received shipping details. Their team said the item I ordered was a preorder which was not specified on the website when I purchase it and said it will be delivered a week later. My order still hasn’t been process…

Shipping times are not accurate

What a joke still haven’t received communication from there team

Ordered with priority shipping. Had to follow up 6 days later asking where it was only to get told that they will look into it. Emailed today a further 48 hours later for an immediate refund or I’m escalating to consumer affairs.

Edit: within 1 hour of this review my order was dispatched…. I shouldn’t have to put up a bad review to get my order!

I paid for express delivery and you send by ordinary mail and I’m still waiting a week later

I have bought numerous pairs of scrubs and compression socks. Great quality.

I ordered compression socks based on t he measurements provided by Dr Woof. When the socks arrived, they were incredible hard to get on and the band at the top was too tight to be able to wear them for more than an hour. When I advised Dr woof they I acted their 90 days satisfaction guarantee and refunded my money. They’re great socks just not for me.

I placed an order with this company and then since the email confirming my item I haven’t received any update. It has been two weeks.

I have followed up five times and every time they tell me that they will look into it and they have not got back to me

I have advised that I will be going to Consumer Affairs Victoria because I’m dissatisfied

I ordered socks 10 days ago and they still haven't been shipped. I have followed up with customer service but have not heard why they are taking so long and when aI will receive them. I paid a high rate for shipping too.