I am a challenged CPAP user. I have tried many options with therapy that has cost many hundreds of dollars. It is rare that Knight Bridge Sleep Solutions stands by their product working to solve a maj... See more
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Review summary
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Reviews shaping this summary
When my husband and I received our products (Dual Band Air Deluxe), the fit was too loose for both of us. I contacted customer service regarding an exchange and in less than 24 hours, an invoice for r... See more
Using the chin strap has greatly improved my sleep quality. The materials are soft and gentle and are not something I would find bothersome during rest. It holds my chin up properly and does it's job... See more
I measured my head carefully and these are so much too large and straps too long they don’t meet the Velcro. I can’t use them, I will need to size down dramatically, perhaps a new type of measuring?……... See more
Company replied
Company details
Contact info
4801 Lang Avenue N.E., 87109, Albuquerque, United States
- (833) 527-3227
- admin@knightsbridgesleepsolutions.com
- dualbandchinstrap.com
3.5
Average
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from dualbandchinstrap
Hi Edward,
Thank you for your wonderful feedback! We're thrilled to hear that you experienced fast delivery and that the chinstrap is a perfect fit and works well for you.
If you have any other comments or need further assistance, please feel free to reach out. We're here to help!
Best regards,
Edwin
Knightsbridge Sleep Solutions Team
The only chinstrap that actually works for me
Over time, I have tried many chinstraps, but they all pull my chin back, making my apnea worse.
This chinstrap actually pulls my chin up. And because of the elastic band, I can finetune how tight I want it to pull up. The material is very comfortable for me.
I'm a big guy with a bald head and very sensitive skin. However, I have no issues with the material. It feels very comfortable for me. And although I have quite a big head, the strap is more than big enough.
Customer service has been friendly and helpful, although I also experienced some issues with shipping, in the end it got resolved.
Would definitely recommend the Dual Band chin strap.
May 20, 2024
Unprompted review
Reply from dualbandchinstrap
Hi Anne,
Thank you so much for sharing your experience with our Dual Band chin strap! We're delighted to hear that it has been the only chin strap that works for you and that its unique design has helped improve your apnea.
It's great to know that the adjustable elastic band allows you to fine-tune the fit and that the material is comfortable for your sensitive skin. We’re also glad that our chin strap accommodates your needs perfectly.
We apologize for any issues you experienced with shipping, but we're happy to hear that it was resolved and that you found our customer service team to be friendly and helpful.
Your recommendation means a lot to us, and we appreciate your support. If you have any further feedback or need assistance, please don't hesitate to reach out.
Best regards,
Edwin
Knightsbridge Sleep Solutions Team
Great chin strap, great customer service
I assume everyone buying these uses a cpap. I use nasal pillows with my cpap but tend to open my mouth when I hit a deep sleep. These chin straps prevent the jet engine that goes through my skull when my mouth opens with the nasal pillows.
I tried a bunch of chin straps before finding Knightsbridge dual chin straps. They are my favorite. Because of their design, they lift up instead of back like most chin straps that go diagonal to the crown of the skull. By lifting up, they don’t pull my jaw back. Any chin strap that pulls my jaw back makes the soft tissue of my neck close my airway even more-Knightsbridge doesn’t do this, it lifts upward.
I’ve tried all their dual band chin straps. I like the closed ear ones the best, but they can make me too warm in the summer, so in the summer I use the air deluxe with the open ears. Because the area where the Velcro straps attach is smaller, it can be a bit more finicky to get just right, but it is much cooler.
Someone once recommended mouth taping, but that made me quite claustrophobic. By using a chinstrap, you can still breathe through your mouth, sneeze, or cough if you have to while using your CPAP. Knightsbridge dual band chin straps have always been great and I don’t really have any complaints.
Customer Service has always been helpful. They had some issues with their distributor a while back and I had an order that took over a month to get to me. Customer service stayed in touch with me the whole time to let me know what was happening. Consequently, they have changed distributors or warehouses and are now associated with Shopify. Now distribution seems much better, more organized, and very fast. Just ordered again today. Easy to pay with Shop pay.
May 8, 2024
Unprompted review
Reply from dualbandchinstrap
Hi Geoffrey,
Thank you so much for your 5-star review.
We are pleased to hear that our chin strap has worked out for you and we appreciate your continues support and appreciation.
We have shipped your order with our improved Air Deluxe, we look forward for your comments and feedback.
Sincerely,
Edwin
Great customer service
While the chin strap ultimately didn't work for me, the customer service was great. They wanted to make it work and even produced a smaller size (they don't sell) for me to try. I appreciate them going the extra mile.
May 8, 2024
Unprompted review
Reply from dualbandchinstrap
Hi Kristina,
Thank you for your kind words about our customer service. We're sorry to hear that the chin strap ultimately didn't work for you, but we're glad that our team could assist and provide you with a customized solution.
We truly appreciate your feedback and are always here to help. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
Edwin
Knightsbridge Sleep Solutions Team
I had placed an order for a new…
I had placed an order for a new Knightsbridge Dual Band Chin Strap to replace the one I've been using for 10 months (they are indeed long-lasting!). That one would probably continue working for months to come, but I wanted to get the latest version which has had some enhancements/improvements made to it.
My order was delayed due to Knightsbridge's fulfillment center issues so I sent an email inquiry seeking a status update on my order. To my surprise and delight, Edwin replied within just minutes of sending my email, despite being late in the evening on a weekend. Edwin was very helpful and reassuring in his reply, and left no doubt that they're working hard at getting the shipping problem resolved expeditiously and that my shipment will be giving priority handling.
Kudos to Knightsbridge Sleep Solutions and Edwin for their focus on customer satisfaction!
May 7, 2024
Unprompted review
Reply from dualbandchinstrap
Hi Dom,
Thank you so much for your 5-star review.
We are very sorry for this inconvenience, we are doing what we can so we can expedite all the shipping delays.
We really appreciate your patience and understanding through this process and situation that likely will happen again in the future.
We will ship your order as soon as our inventory clears up.
Sincerely,
Edwin
Strong customer service
Edwin strived to tailor his product to what I needed, and made a custom-fitting chin strap that works very well.
April 4, 2024
Reply from dualbandchinstrap
Hi Martin,
Thank you for your 5-star review 🤩🤩🤩🤩🤩
It makes us so happy to read this sort of reviews because it helps improve our products to our customers needs.
Please keep us posted on how our chin strap is working for you.
Sincerely,
Edwin
I ordered white
I ordered white, received black. Well constructed but does not work for me. too much bulk, especially at the base of my neck, where my cpap strap also adds bulk. Not your fault.
April 24, 2024
Reply from dualbandchinstrap
Hi Sharon,
I apologize for the color mixed up we have had some issues with Shopify Fulfillment center which is why we are moving to a better fulfillment service.
We would like to make things better for you and we will make a custom one for you if we have to so we can make it work for you.
Would you please send us an email to support@dualbandchinstrap.com so we can find a solution for you?
Sincerely,
Edwin
Ordered the product a month ago and…
Ordered the product a month ago and still haven’t received it.
March 31, 2024
Reply from dualbandchinstrap
Hi Dominick,
We apologize for the delay in getting the product to you.
Our Fulfillment center lost two boxes of Dual Band Air Deluxes containing 375 chin straps and we are getting another shipment ready.
This sort of things doesn’t happen and it’s a problem for us.
I will go ahead and refund your order and ship you a free one once our new box of product arrive at our location.
We really sorry for this inconvenience .
Sincerely,
Edwin
Two problems resolved
Finally found a perfect solution to two problems my husband was having while wearing his CPAP at night! The first was a way to comfortably keep his mouth shut so as to not loose air-obviously air escaping from the mouth makes the therapy less effective. And two, the headgear was wearing away his hair; wherever the headgear sat it was causing friction and thus hair loss.
Not only that, but they couldn’t have been more helpful when a problem with shipping to the wrong address occurred on my part-don’t always trust auto fill, double check your address!
April 4, 2024
Unprompted review
The Velcro teeth already falling off
The Velcro teeth are already falling off after this short, becoming hard bits of plastic that poke me in my bed.
March 1, 2024
Reply from dualbandchinstrap
Hi James,
I am so sorry to hear that the Velcro is falling off, we are always improving the quality of our materials. Could you send me an email to support@dualbandchinstrap.com so we can replace that chin strap for you?
Sincerely,
Edwin
I can sleep now!
This cap has been a game-changer for me. I've had one for almost two years, and just purchased the deluxe for the ear holes. If I don't wear this, I open my mouth while sleeping, which triggers me to stop breathing. This has solved that problem. I've tried other straps, but all of them either cause me slight pain because of the way they are designed or don't work at all (usually both). Obviously this is a more involved piece of headgear and it takes some getting used to and can slide around a bit, but it is very much worth it, and once you do get used to it, you will not be able to go back.
March 6, 2024
Unprompted review
Reply from dualbandchinstrap
Hi Charlotte,
Thank you so much for your 5-star reviews.
It makes us so happy that our chin strap is working so well for you, it makes us want to keep working hard to keep bringing this chin strap to our customers.
Sincerely,
Edwin
Unique product and customer support
Quality product and pretty unique on the market with its straps pulling the jaw up and not back.
Customer support was also very accommodating to help choose the right size for me.
Highly recommended !
March 19, 2024
Unprompted review
Reply from dualbandchinstrap
Hi Cyril,
Thank you for taking the time to leave us a 5-star review. We are constantly working to improve our services and products to ensure our customers are satisfied.
Sincerely,
Edwin
Finally a chin strap that actually works.
I'm a mouth breather and think I've tried every chin strap known to man. My results were mediocre at best. Then I discovered the Knightsbridge Dual Band model. I have the premium model (I believe) and it's been the best yet. My initial try had a hiccup because the head piece kept slipping up in the back, but through some conversations with Edwin (who is the best customer support person I've dealt with in awhile), we determined it was a sizing issue. Problem solved, I'm sleeping much better and so is my wife.
March 20, 2024
Unprompted review
Reply from dualbandchinstrap
Hi,
I just wanted to take a moment to express my gratitude for your wonderful 5-star review. Your positive feedback means the world to us and motivates us to continue providing excellent products and services to all our customers.
It brings us great joy to hear that our chin strap has been effective for you, and we will strive to maintain this standard of excellence in all our offerings.
Thank you once again for choosing our product and for sharing your experience with us. We look forward to serving you again soon.
Sincerely,
Ediwn
Reply from dualbandchinstrap
Hi Scott,
Thank you very much for your 5-star review.
We are proud of the quality of our products and we are always improving our products for a better comfort.
Sincerely,
Abby
Reply from dualbandchinstrap
Hi Michael,
Thank you for taking the time to leave us a 5-star review. We are constantly striving to improve our product and provide our customers with the best quality chin strap available on the market today.
Best regards,
Abby.
dual Premium
I have the dual Premium chin strap. and it works very well to hold the chin up. The problem with it is that it is hard to put the mask on over the straps etc. and that it is a little worm.
January 11, 2024
Reply from dualbandchinstrap
Dear Reykky,
Thank you for taking the time to leave a review. We appreciate your feedback and would like to assist you in using our chin strap with your CPAP mask.
Could you please send us an email at support@dualbandchinstrap.com so we can provide you with further instructions?
Best regards,
Abby
They customer service is excellent.
January 11, 2024
Reply from dualbandchinstrap
Hi Steve,
Thank you so much for your 5-stars review, we are always happy to assist our customers with any questions or concerns.
😊
New strap
The gentleman on the phone was extremely helpful explaining everything to me.
Just waiting on it to arrive now.
March 6, 2024
Reply from dualbandchinstrap
Hi Lenny,
Thank you so much for taking the time to leave us a 5-star review. We truly appreciate your feedback and strive to provide excellent customer support throughout your journey with us.
Best regards,
Abby
Great customer service
Great customer service. Very friendly and helpful. The chin strap stopped me from snoring and helped me breath out of my nose instead of my mouth.
January 24, 2024
Unprompted review
Reply from dualbandchinstrap
Hi Nicholas,
Thank you so much for taking the time to leave us a 5-star review. We truly appreciate your feedback and strive to provide excellent customer support throughout your journey with us.
Best regards,
Abby
The strap is well-made with a unique…
The strap is well-made with a unique design better able to keep the chin from sagging than anything else I've seen in the market. There was a problem with the initial fit and then sending the correctly sized item, but customer service was very responsive to making everything right.
January 3, 2024
Reply from dualbandchinstrap
Hi Joseph,
Thank you for taking the time to share your feedback with us. We're delighted to hear about your positive experience with the Dual Band chin strap and our customer service team.
We're thrilled that you find the strap to be well-made with a unique design that effectively prevents chin sagging. Ensuring comfort and effectiveness is paramount to us, and we're glad to hear that our product met your expectations in this regard.
We apologize for any inconvenience you experienced with the initial fit and sizing of the item. However, we're pleased that our customer service team was able to promptly address the issue and ensure that everything was made right for you. Your satisfaction is our top priority, and we appreciate your patience and understanding throughout the process.
Thank you once again for choosing the Dual Band chin strap. We're grateful for your support and look forward to serving you in the future.
Warm regards,
Abby
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