Purchased a pair of slim fit jeans my first time buying from Duck and Cover and was absolutely delighted at the quality I ordered another pair in a different colour the same day as the first pair was... See more
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Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... See more
Company replied
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... See more
Company replied
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... See more
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Company details
Written by the company
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Contact info
116-118 Bury New Road,, M8 8EB, Manchester, United Kingdom
- 0161 839 6024
- ask@duckandcover.co.uk
- duckandcover.co.uk
4.2
Great
415 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Duck and Cover
Thank you for such a positive review. We appreciate this and are glad that you are happy with your purchases.
Reply from Duck and Cover
Thank you for the great feedback - it's good to hear that you have had a positive experience.
I bought a jumper
I bought a jumper. It doesn't look very nice. Probably they reselling jumpers that someone wore already that's why it's on sale.
I do not recommend buy something from them.
December 11, 2023
Unprompted review
Reply from Duck and Cover
Thanks for your feedback although I am sorry your experience could have been better. I can assure you we would never sell anything to customers that had already been worn. As you didn't leave an order number I cannot investigate this, but I would urge you to get in touch with our Customer Service team for assistance if you received anything defective or substandard.
Well made shirt with interesting…
Well made shirt with interesting colours. Extremely well fitting for me medium size. Well finished off.
December 1, 2023
Unprompted review
Reply from Duck and Cover
Thank you for your review - it was appreciated. Glad that you are happy with your purchase.
Crap aftersales service. Won't use again
Cardboard packages surrounding boxers arrived shredded in the post.
These were to be a gift.
Customer services advised to return at my own cost for a replacement.
So I have to pay postage again to receive the item I originally ordered.
Shocking service and won't be using again!!
November 18, 2023
Unprompted review
Reply from Duck and Cover
I am sorry that you have not received the kind of service you were expecting. Unfortunately, there are occasions when the boxes can get damaged in transit and we do mention this in our booking conditions, however, please can you get in touch with our Customer Service team and we will investigate this further.
Brilliant customer service from Sian.
November 15, 2023
Unprompted review
Great purchase thanks again 😁
October 27, 2023
Reply from Duck and Cover
Thanks for your review! Happy that you had a good experience again 👍
A stellar purchase
Lovely zip through top, looks great, feels comfortable and excellent value for money.
October 27, 2023
Reply from Duck and Cover
Hey...thanks a lot for your review - it is appreciated 🙂
Customer satisfaction continued…
If you’re not ordering then you’re missing out!
Quality products at sensible prices. Customer service is exemplary and personal.
Thank you Sian and team.
November 1, 2023
Unprompted review
Reply from Duck and Cover
Thanks for your very kind review, Graham. It is much appreciated. Look forward to doing busy with you again in the near future!
Kind regards
Sian
Customer Support
Good quality and affordable
September 26, 2023
Reply from Duck and Cover
Thank you so much for taking the time to add your review.
Best wishes
Sian
Customer Support
Great quality jeans
Great quality jeans. Sizing was accurate. Delivery was really fast!
September 26, 2023
Reply from Duck and Cover
Hi Iain, so pleased that you are happy with your purchase. Thanks for leaving a review - it is appreciated.
Best wishes
Sian
Customer Support
Clothes were all great quality and…
Clothes were all great quality and perfect size
September 26, 2023
Reply from Duck and Cover
Hi Calum, thank you for taking the time to leave your review. It is appreciated. Glad you are happy with your purchases.
Best wishes,
Sian
Customer Support
love the clothes last me years and some…
love the clothes last me years and some great deals and offers too
March 16, 2023
Unprompted review
Reply from Duck and Cover
Thank you for your kind review. Glad to hear you have been impressed with the quality of the products and we look forward to you purchasing some more soon.
Best wishes
Sian
Duck & Cover Team
Easy to order and fast delivery
August 25, 2023
Reply from Duck and Cover
Hi Susan, thank you for your kind review. It is appreciated.
Kind regards
Sian
Duck & Cover
Had another top previously good…
Had another top previously good quality,ordered this top good discount,wished the lettering was all the same ,delivered very quickly
August 24, 2023
Reply from Duck and Cover
Thanks for your review, Margaret. It's really appreciated. If you have any questions about our products or even wish to provide feedback about any of the items you've purchased from us we'd love to hear from you. Please get in touch with our Customer Service team at orders@crosshatchclothing.com
Best wishes
Sian
Customer Services
AVOID LIKE THE PLAGUE!
ITEM NOT DELIVERED and NO REFUND. Royal mail tracking provided does not work and as I reported none delivery after 30 days they are refusing a refund. They are giving me the consumer act that all issues should be reported within 30 days of transaction. I can't believe a company would say that when clearly they haven't sent the item, at least provide me with a working tracking number to prove you sent the item and it got lost in the post.
I will be taking this up with my credit card as I have 120 days. AVOID LIKE THE PRAGUE!
August 22, 2023
Unprompted review
Reply from Duck and Cover
Hi Umar, we ask that you report an undelivered order within 30 days to give us the opportunity to put this right. By notifying us nearly 2.5 months after the order was placed means we have no way of investigating this with Royal Mail who we used to send your parcel. Please do contact Customer Services again if you would like to discuss this further.
Kind regards
Sian
Customer Services
Great customer service!
Many years ago I bought D&C clothing form my local House of Fraser and loved it. How pleased I was to have found D&C still available online (not at HoF though), that I bought two new polo shirts.
All was good until my second wearing of each when I found that the stitching to the collar was very rough, pricking the skin when it rubbed my neck.
I wrote and advised D&C of the issue, explaining that I had worn both shirts and did not expect to be able to return them.
D&C replied expressing their sorry at my disappointment and offered my a refund for one of the shirts without the need to return either.
I was very pleased with the response and hope that my comments about the stitching are acted upon.
Although I was not entirely happy with the two polo shirts, the service I have received has been excellent.
July 27, 2023
Unprompted review
Reply from Duck and Cover
HI Andrew, thank you for your kind review. I did pass on your feedback to our merchandising team who will take this up with the manufacturers of these particular t-shirts.
Kind regards
Sian
Duck & Cover Team
Never received refund for faulty product.
Order DAC-35136
Placed order for socks and boxers (trunks) on 15th June and items received shortly thereafter which was good delivery service. However on first wearing, one of the socks developed a hole after just a few hours. I contacted D&C with photos in email and although the cost was minor, they offered to refund the pair which I would have been perfectly happy with. Sadly though, almost a month later, the refund never appeared. I do not see the point in contacting them again as if they can't get it right the first time.....
The boxers (trunks) seem ok in comparison but the socks less so. I don't think I will make any further orders. Sadly, whilst waiting for first order to arrive I ordered a second batch of same. The trunks are ok hence the two stars but badly let down by customer services.
June 15, 2023
Unprompted review
Reply from Duck and Cover
Hi Stuart, thanks for the review and I am sorry you had an issue with one of the socks in the pack.
I have checked your order and can see that we were late refunding you due to an error on my part which I sincerely apologise for. Once you got in touch we rectified this but I realise that it wasn't ideal having to chase your refund.
Kind regards
Sian
Would i recommend this company A BIG NO…
Would i recommend this company A BIG NO NO, items ordered and delivery was too long, when they did arrive items were ok they were too small, so hence i wanted to return sadly not returns label like other well known companies , so i had to pay the returns, when i had the confirmation refund email there was an extra £3.50 taken from my payment this is a small amount but enough to annoy me to not buy from them again , i wouldn't suggest this is a good branded company and quality is similar to Primark wont be buying from again .. money was taken from my account deducted from the refund 1 star would not recommend
July 6, 2023
Unprompted review
Reply from Duck and Cover
Hi Julian, thank you for the review. Firstly, I'd like to address the fact that we don't pay for return postage. This was a business decision made so that we can keep our prices as competitive as possible, and to enable us to offer flash sales with incredible prices and value for money. Also, just to clarify, we do not deduct money when you return a product. The only element that you didn't get back was the initial postage you paid to send the order out.
Thank you for the 5 star review despite the issues you raised.
Kind regards
Sian
Duck & Cover Team
POOR QUALITY….
The lettering on a hoodie is peeling off and I expect the other hoodie to do the same.
Spoke to Customer support who offered me 50% refund (which I’m still yet to receive).
I won’t be using them again. Quality and service is poor.
June 21, 2023
Unprompted review
Reply from Duck and Cover
Hi Brian, firstly I would like to apologise that you had an issue with your hoodie. I am familiar with your order as I dealt with it at the time. We offered to give you 50% back on the cost of the hoodie as a gesture of goodwill even though it was outside of the time we usually allow for returns, however we were unable to do this against the original order as Paypal wouldn't allow us to refund outside of 6 months. Instead, I arranged a refund against a later order and I can see this was refunded on 21st June.
Kind regards
Sian
Duck & Cover team
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