Duck and Cover Reviews 

415
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Purchased a pair of slim fit jeans my first time buying from Duck and Cover and was absolutely delighted at the quality I ordered another pair in a different colour the same day as the first pair was... See more

Company replied

Rated 5 out of 5 stars

Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... See more

Company replied

Rated 5 out of 5 stars

Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... See more

Company replied

Rated 5 out of 5 stars

Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Clothing Wholesaler

Written by the company

Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.


Contact info

4.2

Great

TrustScore 4 out of 5

415 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(415)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TOP SITE.GREAT GEAR

fantastic clothes been wearing D&C for years...usually a deal on the go if you use there site directly..

May 4, 2022
Duck and Cover logo

Reply from Duck and Cover

Thanks for the review Chris, you're right. We're always looking at getting the best deals to our customers.

Jonny

Rated 5 out of 5 stars

First class communication

First class communication, super fast delivery, an excellent purchase experience.

May 3, 2022
Duck and Cover logo

Reply from Duck and Cover

I appreciate you taking the time to review us Peter.

Many thanks,
Jonny

Rated 3 out of 5 stars

There was a stitching fault on the…

There was a stitching fault on the cargo shorts

April 7, 2022
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Reply from Duck and Cover

HI Geoff, by any chance did you speak with our customer service team with regards to a faulty item? This is something we could look into for you.

Many thanks,
Jonny

Rated 5 out of 5 stars

Quality items and great prices

Quality items at great prices, happy customer, that’s why Duck & Cover are one of my ‘go to’ outlets

April 6, 2022
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Reply from Duck and Cover

Appreciate the comments there Bernie! Have a good one.

Jonny

Rated 5 out of 5 stars

Great quality clothing

Great quality clothing, quick delivery. nothing not to like

April 5, 2022
Duck and Cover logo

Reply from Duck and Cover

Hi Simon,

Thank you for reviewing us.

Many thanks,
Jonny

Rated 5 out of 5 stars

Great service and quality…

Great service and even better quality (so good I ordered 3 of same jacket in range of colours). Prompt refund of wrong sized items too. All round winner!

March 30, 2022
Unprompted review
Duck and Cover logo

Reply from Duck and Cover

Hi Roy,

We're pleased you like the product and service. Thank you for the review.

Many thanks,
Jonny

Rated 2 out of 5 stars

Disappointed with the quality and style of recent purchases

I have been purchasing D&C clothing for a very long time (15 yeats) but have to say Ive been very dissappointed with the quality of the last couple of items. Definately not the same quality as previous goods. I know the company has been sold to another clothing brand company. But please retain the quality of fabrics and styling that was there previously. We can all buy average quality clothing elsewhere at half the price. It would be such a shame to loose the good stuff.

February 14, 2022
Unprompted review
Duck and Cover logo

Reply from Duck and Cover

Hi Sally, I have requested more info so I can look into your situation. Can you please follow the steps?

Many thanks,
Jonny

Rated 1 out of 5 stars

Still waiting after 10 days with no…

Still waiting after 10 days with no communication. Lazy People doing business!!!

February 11, 2022
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Reply from Duck and Cover

Hi Praveen,

I would like to thank you for reaching out. Looking into your order, it was raised on the 5th (a Saturday) and delivered on the 12th. We have 5 working days to get the order to you on the shipping type you applied at checkout.

Whilst we missed this by 1 day, which I can only apologise for, it was most likely Royal Mail with a delay. Also, you will have been sent an email giving you a link to check the status of your order.

Your order is complete, may I ask you to please review us based on the current situation. If you need to get in touch with us in future, please visit the contact us page on our website.

Many thanks,
Jonny

Rated 4 out of 5 stars

Still trying to find it!

I bought a knitted hoody from here a few years ago but I grew. So I've been trying to find the same one since! It was so comfortable, I just wish I could have it again in a large 😁

February 8, 2022
Unprompted review
Duck and Cover logo

Reply from Duck and Cover

Hi Mark,

This may be a product that would be considered in our Archive but if you would take a look at our current stock there may be something you might like.

We do have new releases coming soon that includes knitwear. If you sign up to our mailing lists you will get first chance at it!

Many thanks,
Jonny

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