Duck and Cover Reviews 

415
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Purchased a pair of slim fit jeans my first time buying from Duck and Cover and was absolutely delighted at the quality I ordered another pair in a different colour the same day as the first pair was... See more

Company replied

Rated 5 out of 5 stars

Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... See more

Company replied

Rated 5 out of 5 stars

Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... See more

Company replied

Rated 5 out of 5 stars

Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... See more

Company replied

Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Clothing Wholesaler

Written by the company

Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.


Contact info

4.2

Great

TrustScore 4 out of 5

415 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(415)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Duck and Cover never let me down!!!

Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fantastic delivery even when listed as Standard, I receive most orders the next day. They also keep me well informed of fantastic deals and discount codes to take advantage. They've also teamed up with ClearPay which presents a perfect way of managing my finances whilst taking advantage of deals.

February 8, 2022
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Reply from Duck and Cover

Hi Farai,

Thank you for taking the time to write such an in depth review. We try our best to make sure you come away happy.

Many thanks,
Jonny

Rated 5 out of 5 stars

Brilliant

Brilliant service

February 8, 2022
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Reply from Duck and Cover

Hi Aasif,

We really appreciate your feedback.

Many thanks,
Jonny

Rated 1 out of 5 stars

Bought a top from them,note that i paid…

Bought a top from them,note that i paid for it be delivered to me, they supplied the wrong size.

i asked for return and refund, they provided returns label, item was returned, they only refunded me my payment minus the original cost to have it delivered to me.

is this normal, i paid for something that was not even my mistake!

November 25, 2021
Unprompted review
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Reply from Duck and Cover

Hi Abz,

For us to deliver the best possible prices to you we are unable to offer free returns at this time. However if there is a fault in the garment or you we're unfortunate enough to receive an incorrect size then we would of-course send a returns label for you to return at no cost.

If either of these scenarios apply to you then please contact customer service on the following link.

https://www.duckandcover.co.uk/pages/contact-us

Many thanks,
Jonny

Edit: Thank you for providing more information on your order. I can see as a result of an error you have not been refunded your shipping. I have now actioned this and you should receive this shortly. We apologise for the mixup and hope you are happy with this outcome.

Many thanks,
Jonny

Rated 1 out of 5 stars

Would give them less stars if I could - bad service

They do not provide free return service be aware. If you bought something from them it is guaranteed that item is yours for life.

They are just some scammers. Avoid!!!

November 23, 2021
Unprompted review
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Reply from Duck and Cover

Hi Nickk,

If your product is faulty or an incorrect size we would be happy to offer a replacement at our cost. Please contact customer service.

If you are still unhappy with this service I would be happy to speak to you to see how I could resolve this.

Many thanks,
Jonny
ask@duckandcover.co.uk

Rated 1 out of 5 stars

Would give them less stars if I could

Would give them less stars if I could. Customer service is terrible.
I bought 3 packs of socks as a Christmas gift (for my father in law who has specifically asked for socks) because they were packed in a smart looking cardboard box. My order was packed in a double plastic bag. One of these boxes came bashed and looking at it I knew I would be embarrassed to gift this so reached out to customer service to return and get a replacement. In response I was met with "we cannot guarantee that boxed items will arrive in perfect condition". Obviously because a thin cardboard box was sent in a bag, it is inevitable this would come bashed, frankly I am surprised it was only one box that was affected. I suggested this should have been packed better but "we are sorry you are unhappy with our policy" was essentially the response received. Steer clear, they couldn't care less about sending their products in suitable packaging so you are happy to receive or trying to resolve any complaints.

November 22, 2021
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Reply from Duck and Cover

Hi, I believe I am aware of your case as it was escalated up to my department.

Unfortunately this cannot be helped as we have to comply with how our delivery partners require goods to be shipped and also to keep a cost down of shipping items. This allows us to offer leading pricing on not only our own products but clothing in general.

I can assure you that the garments arrived in perfect use condition and this is an unfortunate circumstance and not the norm. I hope if you make another order with us again, you can edit this review to be a positive one.

Many thanks,
Jonny

Rated 4 out of 5 stars

Faith in humanity has been restored...

I bought a D&C jacket, that over a period of weeks started to fail. Press stud housings came away from both pockets.

I posted a pretty harsh review on here which was seen by a customer service manager who reached out and offered to try and help.

Anyway, long story, short - everything is now resolved thanks to Gail.

I will remain a customer of D&C :)

September 6, 2021
Unprompted review
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Reply from Duck and Cover

Hi John, until now we have not been able to claim this trustpilot page. We're please that you have received the fantastic support that Gail offers. In future we will be a lot more reactive on customer enquiries through TP.

Can I ask what would it take for your experience to be 5 stars, as the product was replaced and you're happy with the outcome?

Many thanks,
Jonny

Rated 5 out of 5 stars

Brilliant jeans that fit like a glove

Brilliant jeans that fit like a glove. Now have 4 pairs and wouldn't buy anything else. Underwear and tee shirts very good too and true to size.

September 6, 2021
Unprompted review
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Reply from Duck and Cover

Thank you for your review, I'm biased but all the jeans I own are DAC too! :)

Many thanks,
Jonny

Rated 1 out of 5 stars

Bought a Duck and Cover jacket and the…

Bought a Duck and Cover jacket and the zip has been iffy from day one. Several weeks later and it takes several minutes to get the zip up.

January 10, 2020
Unprompted review
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Reply from Duck and Cover

Hi, a faulty zip can happen in any product, did you not contact customer service for a free replacement?

In future you can contact them here;

https://www.duckandcover.co.uk/pages/contact-us

Many thanks,
Jonny

Rated 5 out of 5 stars

Recently bought a d&c jacket

Recently bought a d&c jacket, great quality and super stylish

July 24, 2017
Unprompted review
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Reply from Duck and Cover

Hi Bektas, many thanks for a great review. Glad you like it. Keep an eye out on our new releases and deals :)

All my best,
Jonny

Rated 5 out of 5 stars

Clothing

Excellent service and products. Outstanding service

November 15, 2016
Unprompted review
Rated 5 out of 5 stars

Top class

Ordering and payment quick and easy, delivery lightening fast, within 36 hours and excellent communications via text before item was delivered, as always with duck and cover gear, excellent quality.

November 14, 2016
Unprompted review
Rated 5 out of 5 stars

Summer Coat

Duck and Cover are a brand i had forgotten about however when shopping in house of fraser there clothes caught my eye and they are very current and great designs. It has became one of my favourite brands. I purchased the long summer coat and loved it that much i bought it twice Lol just incase i lost or ruined the firsr one.
They are a brand i hope to see grow.

October 14, 2016
Unprompted review

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