The actual product - a leather lead - is very nice. The delivery is so delayed though. I think it came from the EU and was snagged in all the red tape and customs stuff inserted since brexit. A pity... See more
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Review summary
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Firstly, my order took over 3 weeks to arrive, not 3-5 days. I expected and was very happy with an extra delay as the order was shortly before Christmas (18th Dec). However, there were no updates... See more
Company replied
Took a little time to arrive but is good bed and CT likes it. However I asked for a brown one which looked not dark but beige colour but I got pink which is the color I would not have chosen but it's... See more
Company replied
Delivery was a little slow, which is why only 4*, customer service was excellent when I reached out about delivery being slow and I got my product (which works very well, anti bark collar that uses vi... See more
Company details
Written by the company
Bij ons vind je alles voor jouw geliefde honden en katten, van hoogwaardige accessoires tot speelgoed en verzorgingsproducten. Onze missie is om jouw viervoeter het allerbeste te geven, met liefde en zorg geselecteerd.
Contact info
Kanaaldijk-Noord 111, 5642 JA, Eindhoven, Netherlands
- Info@dukescoop.com
- dukeandscoop.com
3.0
Average
860 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Horrible
Ordered a dog muzzle on the 6th of march received it the 22nd. I ordered small i got extra small. So now i lost time and money. They have a hundred days return policy but something tells me its gonna take more than a 100 days for them to process my retour. ⚠️ Do Not buy anything from this online store ⚠️
March 22, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the delay and for sending the incorrect size for your order. This is definitely not the standard we aim for. Please be assured that we process replacements and reshipping for our customers promptly, and we are committed to solving any issues our customers may face. Please share the order details we have already requested via Trustpilot; we will contact you immediately to solve this and ensure you are not left waiting.
Terrible experience! Don’t buy from them. Should have read online reviews first.
Terrible experience!! The web site proved false information about shipping times and vendors. Ordered product on the 25th of Feb and it took almost four weeks to arrive. Lack of timely response from their support team. Only email no telephone to contact them. Product came with a US plug not EU compatible. Products ship from China rather than the next day from Netherlands.
March 21, 2026
Unprompted review
Reply from Dukeandscoop
We’re truly very sorry to hear about your experience and for the inconvenience this situation has caused. This is certainly not the experience we want our customers to have.
Please share the order details we already requested via Trustpilot so we can review your case. Once we receive the information, we will check your order and make sure the issue with the plug is properly resolved for you.
Again, we sincerely apologize for the trouble and appreciate the opportunity to make this right.
Do not use these
Absolutely useless customer service.. raised 3 tickets now as my parcel which took 5 weeks to arrive was delivered to some random address that I can see on proof photo and ive had no response at all.
Wouldn't order again from these people even if it was free they are shocking..
March 19, 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the frustration and the delivery error you’ve experienced. It is certainly not our standard for a parcel to take five weeks and then be delivered to the wrong address. We make every effort to reply to all emails, so we will investigate internally why your tickets were missed. Please provide the order details we have requested via Trustpilot; we will check the delivery proof immediately, contact you, and ensure we provide a proper solution to make this right.
Ordered chew toys to test durability
Ordered chew toys to test durability. They lasted longer than expected. Dog still hasn’t destroyed them. Impressive.
February 27, 2026
Unprompted review
Ordered a dog bed and a leash and…
Ordered a dog bed and a leash and everything arrived on time. Quality feels solid, nothing flimsy.
February 23, 2026
Unprompted review
Absolutely appalled at the service…
Absolutely appalled at the service from this company. I ordered a cat collar with tracker early December I was sent a cat collar with no tracker at all. After my first bad review on trust pilot they contacted me immediately and promised to send out my correct order but again all they sent was a cheap cat collar. No tracker I am not paying £19 reduced from £30 for a cheap basic cat collar that can be purchased from Ebay for 5 for £5. Have reported to trading standards.
AVOID AVOID AVOID
December 5, 2025
Unprompted review
Reply from Dukeandscoop
We are truly sorry for this experience and understand your frustration. Please accept our sincerest apologies for the mistake with your replacement order. We want to investigate exactly what went wrong with the shipment and ensure this is resolved correctly for you. Could you please provide the order details we have requested via Trustpilot? We will check your case immediately and provide a proper solution to make this right.
Very pleased with the product I…
Very pleased with the product I purchased, but it took a long time to be delivered. I don't think I would order from them again.
March 11, 2026
Unprompted review
Reply from Dukeandscoop
Thank you for your feedback, and we are very pleased to hear that you are happy with the product itself! We sincerely apologize for the long delivery time, as this is not the experience we want for our customers. We are always working to improve our shipping speeds. Please provide the order details we have requested via Trustpilot; we would love the chance to look into your case and make it up to you.
Company took 15 days to deliver not 3-5…
Company took 15 days to deliver not 3-5 days ordered 01.03.26, came 16.03.26, didnt know coming from China 🥴. Dog coat a fake, crap made , dye stains all inside already had a cut on the harness, just a cheap copy cat of a coat, to top it off ordered socks / boots for my dog due to injured pad wrong size wrong items sent than ordered, binned the lots cost more to send back. Even though cannot afford to lose £. This company is a joke and I'm the idiot who was taken 4 a ride 😫
March 16, 2026
Unprompted review
Reply from Dukeandscoop
We’re truly sorry for the frustration this has caused and for the issues with the quality and delivery of your order. This is definitely not the experience we want for our customers. Could you please provide the order details we have requested via Trustpilot? We will investigate the shipping delay, the quality concerns, and the incorrect items sent to ensure we provide a proper solution for all the issues you mentioned.
soft collar, happy dog
The collar feels soft but still strong not stiff at all. Fits nicely and doesn’t rub her neck. Shipping took a bit longer but updates were clear so it was fine.
February 28, 2026
Unprompted review
Do not order from this site
I ordered two items for our puppy. The website states
“All orders placed before 11:59 PM on a business day will be shipped the following business day . Orders placed after 11:59 PM will be processed and shipped the following business day.”
This just isn’t the case. I sent multiple emails and received no reply. I then emailed on a number of occasions to cancel the order and they immediately updated it to shipped and ignored my request. Ordered on 26th Feb and still not received my order and it’s no longer needed .
February 26, 2026
Unprompted review
Reply from Dukeandscoop
We’re truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the experience we want our customers to have.
We do reply to all emails, and we will also check internally how your message may have been missed.
Please share the order details we already requested via Trustpilot so we can review your case. Once we receive the information, we will contact you directly and provide a proper solution.
The website is clean and not…
The website is clean and not overwhelming. I could actually find what I needed without scrolling forever. Order confirmation and updates came on time.
February 20, 2026
Unprompted review
grooming tools that don’t feel cheap
Ordered grooming accessories and they feel solid. Not flimsy plastic. Gets the job done.
February 24, 2026
Unprompted review
Bought a harness because my dog hates…
Bought a harness because my dog hates others. This one he actually tolerates. Walks are easier now. Happy with that.
February 28, 2026
Unprompted review
I like that the store feels…
I like that the store feels straightforward. No confusing offers or hidden stuff.
November 10, 2025
Unprompted review
finally a harness that stays on
The pink harness I ordered fits my dog perfectly, thanks to the size chart. It feels soft but still strong. My dog usually wiggles out of everything but not this one. Super happy with it!!
February 20, 2026
Unprompted review
toys that didn’t break instantly
Ordered a toy pack and my dog plays with all of them. None broke yet. That’s rare. Good deal overall.
March 9, 2026
Unprompted review
I ordered late at night and still got…
I ordered late at night and still got shipping updates the next day. Everything arrived nicely packed. The toys feel solid and not flimsy. My dog hasn’t put them down since.
February 25, 2026
Unprompted review
Absolutely rubbish!
Absolutely rubbish!
I ordered based on their company story, however if I wanted to order something from China I would have ordered from wish! I ordered my product on 11th Feb, it is now 11th March. The tracking says it is STILL in China, I logged a ticket online 2 weeks ago and still no reply. This company doesn’t care about its customers and I am starting to think the company story is a lie and they are Chinese posing from the Netherlands.
Order number 7364934926669
You haven’t replied to my emails, why pose as a Dutch business when you are quite clearly Chinese?
Update….. just turned up over a month after ordering, wrong size and missing the name tag, customer service is none existent… avoid this company at all costs!
March 11, 2026
Unprompted review
Reply from Dukeandscoop
We’re truly sorry to hear about your experience and understand your frustration with the delay and lack of updates. This is certainly not the experience we want our customers to have.
Please share your order details with us via Trustpilot so we can review your case. Once we receive the information, we will check the issue with your order and make sure it is properly resolved as soon as possible.
Ordered a dog coat on 19th Feb
Ordered a dog coat on 19th Feb. Still no sign of it and no change in delivery status. Have requested refund twice and this has been ignored and they are blaming the local carrier even though it hasn't even arrived in my country!! Got a 10% discount code for future order which is amusing considering I will never use them again. Seems to be a bit of a scam that they take orders and money, advise normal online delivery times that are acceptable and then don't fulfill orders anywhere near that timeframe. My advice would be to avoid these guys
March 11, 2026
Unprompted review
Reply from Dukeandscoop
We’re truly sorry for the delay and for the frustration this situation has caused. This is certainly not the experience we want our customers to have.
We would also like to assure you that we are not a scam. Sometimes delays can happen during the shipping process, but we always work to resolve any issues our customers experience.
Please share your order details with us via Trustpilot so we can review your case, check what may have happened with your shipment, and make sure the issue is properly resolved. We will do our best to make this right for you.
It doesn't even deserve one star!
It doesn't even deserve one star!
The worst website I've ever ordered from!
I ordered on February 19th and even now, after 19 days of waiting, I still haven't received my order, I sent emails saying I wanted my money back and all I got was a reply telling me where the order is.
Pathetic, embarrassing, I don't recommend it... I'll stick to other trusted sites.🤢🤮🤢🤮🤮🤢🤢🤮🤮🤢
March 10, 2026
Unprompted review
Reply from Dukeandscoop
We’re truly very sorry to hear about your experience and completely understand your frustration. This is certainly not the experience we want our customers to have.
As mentioned earlier, we have already provided a 60% refund as a gesture for the delay and inconvenience. However, we would still like to find a proper solution for you if you are not satisfied. Please share your order details with us via Trustpilot so we can review your case again and work on resolving this for you.
Once again, we sincerely apologize for the inconvenience caused.
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