I ordered two rings on the 8th of April and it is now the 19th and I've still not received them. I've got no word on where they are and have tried to contact durt multiple times but still no reply.
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See what reviewers are saying
I found this store on TikTok and was instantly obsessed. I ordered two pieces, a fleece for my friend and a oversized hoodie for myself. Shipping within Ireland only took a couple of days and the item... See more
I've ordered vintage pieces from Durt 2 times now, they add new items constantly and prices are so fair! delivery takes a day or 2. my reworked bomer jacket is immaculate. will continue to order more... See more
Excellent service. The website is easy to use and looks great.The choice of stock that is constantly updated is brilliant. The weekly social media updates are perfect to keep an eye out for new items.... See more
I ordered two rings on the 8th of April…
I ordered two rings on the 8th of April and it is now the 19th and I've still not received them. I've got no word on where they are and have tried to contact durt multiple times but still no reply.
April 20, 2022
Unprompted review
missing dungarees
I ordered a sweatshirt and dungarees but only received the sweatshirt.
April 18, 2022
There is only two rings but I purchase…
There is only two rings but I purchase for three
March 15, 2022
Reply from Durt
Hey Dylan,
Thanks for messaging us on IG about your issue. I’ve resent out your missing ring today!
This should arrive shortly
Thanks
Oisín
Items even better in real life 😍
March 15, 2022
I haven’t received my order and no…
I haven’t received my order and no response when I contacted customer service.
March 9, 2022
Reply from Durt
Hi Deborah,
Thanks for messaging us on IG about this issue, and again apologies for the customs issues with your order. Your full refund should be already with you but any other issues please let us know
Thanks
Oisín
Super quick delivery and the item was…
Super quick delivery and the item was in v good condition! Would defo buy from here again!
February 22, 2022
Haven't received package after nearly…
Haven't received package after nearly three weeks. Promised within a week of working days. Disappointed
February 1, 2022
Reply from Durt
Hey Jack,
Apologies that your order hasn't arrived. This is the first we've heard of it! I just took a look at the tracking number that was emailed to you, and your order was shipped the day after you purchased.
https://gls-group.eu/EU/en/parcel-tracking?match=21593159808
For some reason it appears to be stuck in "In Transit" with the courier. I've sent GLS an email this morning querying the order with your email on CC so that you can be kept in the loop.
We'll hopefully get this resolved for you ASAP.
Thanks,
Oisín
Awesome
actually got back to me as a real person when I used the online chat for support feature, and he was a real G
January 12, 2022
Absolutely delighted with my new North…
Absolutely delighted with my new North Face Jacket - quality is amazing as was customer service! Thanks a mil!
January 4, 2022
Contacted to ensure delivery pre Xmas
Contacted to ensure delivery pre Xmas. They were polite and so helpful, item arrived well before.took control and resolved the issue.
Thanks 🙏🙏
December 22, 2021
Super fast delivery
Super fast delivery, during Christmas also. Amazing quality and just as described
December 22, 2021
Absolutely amazing
Absolutely amazing, 5 star customer service. Amazing quality and fast delivery.
December 13, 2021
Very quick delivery
Very quick delivery, got updates throughout, loooove my bits. Thank you !
December 10, 2021
Top class as usual
Top class as usual. Quick delivery. Great products. Will continue to buy again and again!
December 7, 2021
sizing is perfect for how i like my…
sizing is perfect for how i like my jumpers to fit,, material is amazing not cheap whatsoever and extremely comfy :)
November 12, 2021
i still haven't received my order
November 12, 2021
Reply from Durt
Hey Laura,
I've only seen your review here today, and saw you sent us an email yesterday evening!
Apologies for the delays with your order. Your shipment was sent on the 29th of October with GLS, and received into their warehouse according to the tracking number. There have been no updates since though!
I've sent an email with you on CC to GLS's customer service team to see if we can get this resolved. Please check your emails and if there are any issues reach out to us there.
We'll get a resolution here for you ASAP.
Thanks again for your order,
Oisín
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