Dutchcouragelingerie Reviews 

Similar story to others, no item received and no response to my communications. Have raised dispute with credit card provider to try and claim a refund.

Placed an order three months ago that never arrived. Have sent numerous messages over multiple platforms to them with not one single reply as yet. Shocking customer service! I just want a refund.

If you get the correct item, you are good. If they send you the wrong one, well, I have been waiting already 3 weeks for a response and believe me, I contacted them on facebook and 2 contact emails and still no response yet. It seems like is a russian roulette here. Sadly a company with good products to prevent from buying

Order accepted and payment taken on the 7th Dec. Still waiting. No response from either messaging them or email. Have asked my bank to refund the money. Awful company, do not deal with them.

Reply from Dutchcouragelingerie

A day ago
Hello Mark

Further to my correspondence with you regarding my absence, I went to fulfill your order as per our agreement however Shopify refunded you due to your chargeback.

I have reached out to let you know that this has happened, and advised that I have sent the item regardless as way of an apology but have yet to hear from you?

Hopefully you are now in receipt? If not please reach out to me at ****************** or my personal email and we can rectify.

Best wishes
Niki

Hi Niki and thank you for the message.
No, to date nothing has arrived, I assumed once the payment had been returned that the matter was closed.

Mark

Edited 25/01/2025.
If you had actually sent the item as stated, it would normally have been delivered by now and I would of course, been happy to pay for it.
Perhaps you could let me have the tracking details, or, perhaps this was just another stalling message from you?

Wouldn't recommend. We purchased 2 items from here but only 1 of the items turned up, we emailed and tried to contact Niki from the company but no reply.

SCAM ALERT
I ordered two items. Only one arrived. Despite numerous efforts to get in touch, no response. Will report to action fraud and try to get a partial refund through my banks.

Order placed two weeks ago..no order delivered and no reply to emails

My first order with Dutch Courage was a few months ago; the items did not arrive in the 3-4 days advised, so I contacted them…three times before I got a response apologising. The items did then arrived in three days and was, admittedly, very nice.
So I tried again. And exactly the same thing has happened. Only this time, after two emails and a message through their website, I still have had no response or item. This is now eight days with no response or any idea when the item will be sent, never mind ‘delivery in 3 to 4 days’.
All I can now do is report them to my bank to get a refund. Absolutely appalling.

Do not use this company. Order submitted last weekend , credit card charged, not turned up within 3-5 day period and no contact despite emailing them.

We've contacted many times about an order where we only received half of the items, they got back to us which we then requested a refund as they had sold out of the missing items. No refund has been issued and no reply to that email from 2 months ago despite multiple attempts.

Beautiful lingerie so sexy and well made . I will definitely be buying more sets from this company. It comes thoughtfully package with a dried flower . Very happy , thank you Dutch Courage Lingerie.

Such lovely lingerie! All fit well and was super sexy and cute.

Perfect fit, absolutely gorgeous material, neatly packaged and delivered quick! Amazing x

Ordered a couple of items. One arrived one never did. Contacted them on numerous occasions trying to claim a refund for the item never sent. No response received. Not a very honest company unfortunately.

Great service. My wife loved the items bought for her. Very good quality goods too. Will shop again and definitely recommend them to others.

Seems I am not the first to never get a refund for an item I have returned
Emailed and messaged numerous times, to no reply or acknowledgment
So disappointed as I have used before but now they have lost a customer over £30.

Ordered loads now from Dutch Courage - every peice has been wonderful - such good quality and my wife loves them - really accurate fits on every order - emails to say what’s come in stock and we are immediately online to take a look.

Ordered for express delivery, not sent out to me and so requested a refund as it will be too late if it ever arrives! Emailed twice and no response.No phone number to contact the company. Don’t know how to get a refund.wont be using them again.Avoid!

Email Dutch Courage on their email advertised on the website on the 8/4/2024, ref a return. Got a response with return address details. On the 12/4/2024 the parcel was delivered and accepted at the return address. I contacted Dutch Courage via the email address advising of this and asking when I am likely to get my refund. No response, I sent 2 more emails on 16/5 and 22/5 and I have still not received a response ref my refund!!! I am still waiting over a month and a half later!!! Not sure what to do next to get my refund apart from leave this negative review.

A truly lovely item, excellently made, incredibly fast delivery and to top it all off it fits great, my wife feels beautiful in it and I LOVE it too!