Dutchcouragelingerie Reviews 

77
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I have been in dispute with this shocking company since December. Ordered mid December. Never received the order. Was promised a refund in January which wasn't honored. 10 emails later, no response... See more

Rated 1 out of 5 stars

Scam. Fake company. Do not use I wish I had reviewed this site before placing an order Numerous emails, direct messages on Facebook and instagram since late November One reply early December offe... See more

Company replied

Rated 4 out of 5 stars

Ordered a present on March 11th. Confirmation said delivery in April. This didn’t happen and no communication either. Has not responded to request for refund. UPDATE 09/05/24 Re-sent previous ema... See more

Company replied

Rated 5 out of 5 stars

This is beautiful lingerie, great quality and super fit. I’ve had several pieces and they don’t disappoint. Suspender clasps are good quality and the material is also very good. Not your average high... See more

2.4

Poor

TrustScore 2.5 out of 5

77 reviews

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2.4

All reviews

(77)

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Rated 4 out of 5 stars

Ordered a present on March 11th

Ordered a present on March 11th. Confirmation said delivery in April. This didn’t happen and no communication either. Has not responded to request for refund.

UPDATE 09/05/24
Re-sent previous email and received a reply to apologise for delays in processing orders. Offered next day delivery or refund and chose to take delivery which then arrived promptly as promised.

March 11, 2024
Unprompted review
Dutchcouragelingerie logo

Reply from Dutchcouragelingerie

Hello, thank you for reaching out. I have no orders placed under the name Daz so I am unable to locate you. Please contact me with your name and or order number as soon as possible so that I may assist you.

Rated 1 out of 5 stars

Unprofessional response

Approximately two days ago, I posted a genuine one-star review on Trusted Pilot to share my dissatisfaction with the lack of response to my previous emails sent to Dutch Courage over a period of 3 weeks . Despite sending my enquiries to their registered customer service email address provided on their website, I did not receive any acknowledgment or resolution
until I posted a review on trusted pilot In order to alert other potential customers about this issue, I felt it necessary to leave an honest review.

To my surprise, Nikki the owner reached out to me via her personal email address, claiming that she had indeed responded to my emails and suggesting that they may have been filtered into my spam folder. I reassured her that this was not the case, as I diligently checked all folders and found no trace of her alleged responses. Our subsequent email exchange involved me explaining this situation, and eventually, I received a refund for my purchase that day.

However, what truly disappointed me was the unprofessional and rude manner in which Nikki handled the situation. In her email, she explicitly stated that I was not welcome to shop with her company again and even went so far as to say she had blocked my address from placing orders. Such behaviour towards a customer who provided a genuine review, with the intention of warning others about the lack of response, is both disheartening and unbecoming of a reputable business.

As a customer, I believe it is crucial to have open and transparent communication with businesses, especially when issues arise. It is disconcerting to encounter such dismissive and disrespectful treatment when all I wanted was a resolution to my initial concerns. While I had no intention of shopping with their company again, I cannot help but question the professionalism and customer service practices that led to this unfortunate incident.

March 20, 2024
Unprompted review
Dutchcouragelingerie logo

Reply from Dutchcouragelingerie

After supplying evidence to you in the form of screenshots proving that I did in-fact reply to any and all emails you sent, and you receiving a full refund well within our refund policy which should entirely settle any grievances, you have since started a totally unexplainable and unjust campaign of harassment against not only my company, but myself personally, which makes me extremely uncomfortable and as a direct result are of course no longer welcome as a customer.

Before taking such steps I of course reached out to Trustpilot for assistance to provide my evidence but have not been responded to.

Rated 1 out of 5 stars

AVOID - NOT HOW TO CONDUCT A BUSINESS

My husband made an order from Dutch Courage Lingerie early Dec 2023. By mid-Jan 2024 we had not received the order or any information. Both my husband and myself have sent emails, Instagram messages and then a message via the 'shop' app. When I got a reply in early February, I was told a replacement for the missing order would be dispatched by the end of the week. We are now in March and despite twice trying to make contact to chase the order, there has been no response. This is theft. Dutch courage are happy to take your money but apparently do not sent out your items.

March 4, 2024
Unprompted review
Dutchcouragelingerie logo

Reply from Dutchcouragelingerie

Hello Gemma, Im sorry to hear you have not received your order. I have searched your name in my emails/ shop app and orders and am coming up with nothing for you. Please contact me at hello@dutchcouragelingerie.co.uk with your order number so that we can get this resolved. Many Thanks, Niki x

Rated 5 out of 5 stars

This is beautiful lingerie

This is beautiful lingerie, great quality and super fit. I’ve had several pieces and they don’t disappoint. Suspender clasps are good quality and the material is also very good. Not your average high street stuff that is often a wear once only quality, this gear is top, and has had some very good compliments when it’s on too! I would highly recommend.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Brontë

Partner very impressed by the quality and fit. Very nicely presented as well.
Good communication from Niki.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Caelia Set

Bought Caelia Set, for my partner. She Loved it and the sizing was spot on. Thanks

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service - avoid at all costs

Initial process was great, order arrived in super quick time. However, i needed to return the item and it took a while to get a response on how to do this. The item was returned in early January and i have not heard a word since. I have replied numerous times to emails from Niki, so i know i am using the correct email address. I have not had a single response since the email she sent telling me where to send the return.

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

Lack of communication

Having contacted the company numerous times, via email and the Shop website, I am still waiting for my refund. I have proof of postage stating the item has been received their end, which was the middle of December 2023.

December 17, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous lingerie sets

Absolutely gorgeous, sexy underwear sets. I have 2 sets of bras, knickers and suspenders now from Dutch Courage Lingerie and they are made of the most beautiful fabrics. The fit is great and they are perfect for date nights. I highly recommend them.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful lingerie

Very beautiful lingerie of great quality, no issue with purchasing or delivery, would definitely buy again in the future.

Fantastic company with much on offer to suit all tastes

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Willow crotchless body

Willow crotchless body

Absolutely love this body suite. Perfect size feels amazing on and my partner loved it also Perfect for leaving on while still able to continue with intended fun. One of the things m partner hated about lingerie is not be able to enjoy me in it having to remove the item before continuing with intended fun which makes this the perfect item as we can fully enjoy the item and continue with the fun.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Superb products and service

Bought item for my wife for her birthday. It looks and feels very luxurious, sexy and very good quality. I can't wait to see her wearing it. I will be sure to shop with DCL again.

November 8, 2023
Unprompted review

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