My whole experience from the start with Duty Refunds was outstanding! They showed professionalism, efficiency, all helping to make the whole process very easy for me. They kept me informed every s... See more
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See what reviewers are saying
Very happy customer took a while to get things completed and also a bit of confusion with repeated emails asking the same questions several times but thankfully we got there at the end. If it hadn't b... See more
I purchased a watch from a Norwegian supplier that turned out to be defective. The price I paid included the import duty, but the refund I was due would exclude this amount. I had almost written the d... See more
The service is completely worth the 15% fee. Returned some trainers to Japan after being hit with hefty import fees and so glad I did as duty refunds made the process easy. Communication was great I w... See more
Company details
About Duty Refunds
Written by the company
Duty Refunds helps UK consumers who purchased items from abroad obtain the import VAT and duty refunds if they return goods to the seller.
Contact info
16 Great Chapel Street, W1F 8FL, London, United Kingdom
- contact@dutyrefunds.co.uk
- dutyrefunds.co.uk
4.8
Excellent
304 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really pleased with my experience with…
Really pleased with my experience with them. They are very easy to work with and very quick with communications. Highly recommended.
October 17, 2024
more than expected!!!
October 10, 2024
Good work and good communication
Good work and good communication. Thank you so much.
September 26, 2024
Unprompted review
Makes the process so easy
Makes the process so easy.
Yes they take a cut of your refund, but well worth it if you are just a lone consumer and don’t have the time/know how to deal with HMRC yourself
September 26, 2024
Very happy with the service
Very happy with the service, Duty Refunds made the process so easy. They have been in contact throughout the process, very reliable and efficient.
September 13, 2024
Unprompted review
Good service.
September 13, 2024
Great experience with Duty Refunds
Great experience with Duty Refunds. Once I'd supplied the relevant paperwork they dealt with everything and communicated throughout the process. I received the refund as expected.
September 3, 2024
Fantastic service
Fantastic service. I tried to do it myself but got lost with which forms I needed to complete. Doing it this way was really easy to use and much quicker than expected.
September 3, 2024
Very professional and well…
Very professional and well communication through out the process.
August 22, 2024
Excellent communications
Excellent communications, reasonable fee. Would definitely use again.
August 22, 2024
Great really easy and really quick.
August 22, 2024
Great service
August 9, 2024
Great Experience!
Incredibly simple instructions to follow, clear communication and quick resolution. I would absolutely use Duty Refunds services again.
August 1, 2024
Very happy, well worth it
Just gave them the info, and in a couple of weeks got my refund. Happy to to pay the £15 they took, was not worth my time and effort for that amount. Very happy
August 1, 2024
Great service
Great service. I was always updated on progress and received refund in less than a month.
August 1, 2024
Unprompted review
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