My whole experience from the start with Duty Refunds was outstanding! They showed professionalism, efficiency, all helping to make the whole process very easy for me. They kept me informed every s... See more
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See what reviewers are saying
Very happy customer took a while to get things completed and also a bit of confusion with repeated emails asking the same questions several times but thankfully we got there at the end. If it hadn't b... See more
I purchased a watch from a Norwegian supplier that turned out to be defective. The price I paid included the import duty, but the refund I was due would exclude this amount. I had almost written the d... See more
The service is completely worth the 15% fee. Returned some trainers to Japan after being hit with hefty import fees and so glad I did as duty refunds made the process easy. Communication was great I w... See more
Company details
About Duty Refunds
Written by the company
Duty Refunds helps UK consumers who purchased items from abroad obtain the import VAT and duty refunds if they return goods to the seller.
Contact info
16 Great Chapel Street, W1F 8FL, London, United Kingdom
- contact@dutyrefunds.co.uk
- dutyrefunds.co.uk
4.8
Excellent
304 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless process
Seamless process, money received and kept me informed at every step of the process.
July 22, 2024
Really great experience
Really great experience, they kept me updated all along the refund journey. Would use again and would recommend
April 17, 2024
Quick and easy
June 19, 2024
Really impressed with the service
Really impressed with the service, made getting my duty refund easy!
June 26, 2024
Did exactly what they said they would
Did exactly what they said they would, no hidden charges all went smoothly. Takes a while to get your refund but that’s down to customs.
June 19, 2024
Very precessional and really helpful
Very precessional and really helpful. Prompt response to emails and helped me get my customs back on a parcel that was quite complicated. Would definitely recommend
June 19, 2024
Great service
Really easy process. Would highly recommend Duty Refunds to take the hassle away.
June 10, 2024
The whole process is quick and easy
The whole process is quick and easy. Less than 10 minutes to upload the required documents and the money was with me within a few weeks. Would definitely recommend
June 10, 2024
Fast, Effective Service
Fast, efficient service. Cannot recommend Duty Refunds enough. Plenty of updates along the way (but not too many). The on line form was very easy and saved me a whole lot of hassle for very little expense.
May 17, 2024
Unprompted review
Such a simple process to something…
Such a simple process to something which seemed like a total headache - a small fee for a lot of admin well done!
May 8, 2024
Great service with very supportive…
Great service with very supportive employees. Transparent and efficient!
April 25, 2024
Sorted my refund
April 25, 2024
Recommended
The experience was really good. The whole process was very clear and I managed to get my refund.
May 2, 2024
Impeccable service from start to finish!
April 25, 2024
Very efficient slick service
Very efficient slick service, kept informed at each stage, dates given for follow ups etc. Only had to supply 3 pieces of info, such an easy process, highly recommend to take the hassle out of duty refunds.
April 17, 2024
Fabulous service and so pleased I could…
Fabulous service and so pleased I could get a refund. Kept informed at all stages of the process. Thank you.
April 17, 2024
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