My whole experience from the start with Duty Refunds was outstanding! They showed professionalism, efficiency, all helping to make the whole process very easy for me. They kept me informed every s... See more
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See what reviewers are saying
Very happy customer took a while to get things completed and also a bit of confusion with repeated emails asking the same questions several times but thankfully we got there at the end. If it hadn't b... See more
I purchased a watch from a Norwegian supplier that turned out to be defective. The price I paid included the import duty, but the refund I was due would exclude this amount. I had almost written the d... See more
The service is completely worth the 15% fee. Returned some trainers to Japan after being hit with hefty import fees and so glad I did as duty refunds made the process easy. Communication was great I w... See more
Company details
About Duty Refunds
Written by the company
Duty Refunds helps UK consumers who purchased items from abroad obtain the import VAT and duty refunds if they return goods to the seller.
Contact info
16 Great Chapel Street, W1F 8FL, London, United Kingdom
- contact@dutyrefunds.co.uk
- dutyrefunds.co.uk
4.8
Excellent
304 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant service - highly recommended
Absolutely brilliant service.
Easy to use and great guidance re documents required for the submission.
Was kept fully informed at all stages.
Very highly recommended!
Thank you very much for being a pleasure to deal with.
February 14, 2024
Highly Recommend.
Really easy & quick process.
You just need to supply a few details and they do the rest for you.
February 14, 2024
Ridiculously easy
Ridiculously easy to engage with and extremely satisfying to receive a refund that I thought I’d never see…fab service, well worth the 15% fee.
February 1, 2024
An excellent service
Duty Refunds processed my refund efficiently and at a low cost. The made reclaiming the Export Duty easy, I don't think I could have faced all the bureaucracy myself. They kept me regularly informed of the progress of my claim. Altogether can't be faulted an excellent great value service.
February 7, 2024
I was unsure the first time I tried…
I was unsure the first time I tried Duty Refunds but can 100% Recommend them. Very helpful and friendly communication. They have helped me a number of times now. Just be sure to supply all the supporting documents for your case.
February 1, 2024
Unprompted review
Easy to use and very efficient
Easy to use and very efficient, fee well worth it in my opinion. After looking into getting duties refunded it did seem to be a bit of a minefield, then I found Duty Refunds, from there it was a breeze.
Got payment back in less than a week after they had confirmed the claim was successful.
Will use again if the need arises.
January 24, 2024
Great service that takes the stress…
Great service that takes the stress out! Thank you
January 10, 2024
the whole process was made so easy
January 17, 2024
Getting tax back looked like such a…
Getting tax back looked like such a headache so used this company. Well worth it for the price. Saved me so much trouble. Really excellent.
January 10, 2024
Excellent service
Everything went through very smoothly. Easy to deal with. Great communication. Thank you for your help.
January 10, 2024
Seamless experience and every step is…
Seamless experience and every step is explained clearly
December 26, 2023
Excellent process and service
Excellent, helpful and straightforward step by step process. Really simplified the process and great communication throughout. Perfect and would recommend if you need to claim your VAT
December 26, 2023
Great service
Great service, did all the complicated stuff and made it very easy and straightforward to get my duty back, with minimal fuss and speed. Kept me updated every step of the way too which was great. Thank you.
December 21, 2023
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