Came on time which was good but haven’t unpacked yet as not needing to use it at present
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Review summary
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DUUX make lovely products... ...but there were a couple of hiccups along the way, before it all ended well :) First off, I ordered a 1500W oil-filled radiator, around 5pm. Just after... See more
Duux make really nice quiet "Whisper" fans, and I bought an extra one for the heatwave. I received a "dispatched" email very quickly, but then nothing following up, and no fan. I tried emailing... See more
It did say comes with a filter and that would be added to the package, but I only received 1 filter. I would assume a filter would be given with the device and I was expecting an extra on. Making the... See more
Company details
About Duux UK | Designed for better air
Written by the company
Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories
Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Contact info
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, United Kingdom
- contact@duux.co.uk
- duux.co.uk
3.2
Average
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product
Excellent product - probably the best and quietest fan I have ever bought yet it moves substantial volumes of air. Great service with next day free delivery
July 23, 2024
Reply from Duux UK | Designed for better air
Hi Edward,
We are thrilled to hear that you are enjoying using your Duux fan! Thanks for the review.
Jack - Customer Experience Team
Reply from Duux UK | Designed for better air
Hi,
I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!
Jack - Customer Experience Team
Great product for a good price
Great product for a good price, delivered quickly with no fuss or delivery charge.
July 23, 2024
Reply from Duux UK | Designed for better air
Hi Robin,
I'm glad to hear that you have had a great experience with Duux! Thank you for the review.
Jack - Customer Experience Team
Easy to erect and use
Easy to erect and use. Very quite for these hot nights in the bedroom excellent product.
July 22, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux fan!
Jack - Customer Experience Team
Great experience
A very quick delivery on both fan items. The stand alone fan is amazingly quite at low speeds and quite at high, love the remote that came with both items. The desk top fan is quite at low speeds and slightly noisier at higher but has great all round circulation of air,I use this in the bedroom. A very good experience,delivery and solid made items.
July 22, 2024
Reply from Duux UK | Designed for better air
Hi Stephen,
Thank you for this kind review. Detailed feedback like this is very helpful to us, we appreciate you taking the time out to leave these comments.
Jack - Customer Experience Team
It's ok
It's ok. It's a fan heater at top end price, does the job no better or less than cheaper fan heaters
January 29, 2024
Reply from Duux UK | Designed for better air
Hi Andre,
Thank you for getting in touch. Our heaters do have smart functionality that is not available on several other alternative brands. If you would like any assistance with this, please do not hesitate to get in touch and we will happily assist further.
Thanks
Si - Customer Experience Team
Easy to use website
Easy to use website, full description of range.
Was looking to go to the next level with our next fan and pleased to say I’m glad we did it with Duux, excellent fan loads of settings with our model well worth the money
July 21, 2024
Reply from Duux UK | Designed for better air
Hi Nick,
Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.
Jack - Customer Experience Team
A fantastic piece of equipment
A fantastic piece of equipment.
Very quiet and very cooling.
July 20, 2024
Reply from Duux UK | Designed for better air
Hi Paul,
Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Delivery was appalling
Delivery was appalling. Received text from DPD at 05:30 on Sunday morning stating my order would be with me by 22:00. Waited in all day, no delivery until Monday afternoon. Would have been happier without the very early morning text!
July 19, 2024
Reply from Duux UK | Designed for better air
Hi Natalie
I can only apologise that the delivery was not recieved as expected. We will review this and pass on to DPD to explain what may have happened.
Thank you for letting us know. If you need any further assistance, please let us know.
Si - CUstomer Experience Team
Reply from Duux UK | Designed for better air
Hi Graham,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Jack - Customer Experience Team
Good for bedrooms
Quick delivery. Very quiet fans, which are easy to put together. They are easy to adjust and operate and are very efficient. Excellent for bedroom as well as living room.
July 17, 2024
Reply from Duux UK | Designed for better air
Hi Jess,
Thank you for taking the time out to leave these kind words, it is greatly appreciated.
Jack - Customer Experience Team
4 broken fans later….
I’ve just received my 4th replacement Duux Globe Fan and incredibly I’m still experiencing the same issue where the unit doesn’t move down. It swings left to right absolutely no problem. But when I press the button that moves the fan up/down it moves as far up as it can go and then gets stuck and makes a knocking sound.
I cannot believe that I’ve had the same issue 4 TIMES!!!
It’s like they’re sending the same unit back to me each time!
Customer service have been helpful and accommodating by arranging a pick up service but now all they can advise is to go back to the retailer for a refund.
I just want a working fan. Surely they could test one before sending it out.
They’ve clearly got a faulty batch, of which I’ve been unlucky enough to receive 4 of!
July 22, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Good Afternoon Mr Dyball
We have been speaking previously regarding this issue. Again I can only apologise that 4 of these units have become faulty. It is a first in my experience for this many units to have the same fault repeatedly. Hopefully the replacement you receive will not encounter the same issue.
If we can help further in any way at all, please let us know.
Si - CUstomer Experience Team
Efficient fan.
The fan is very quiet and very efficient.... just what I wanted.
DPD delivery was not efficient, on delivery date I received a message stating that I had not been in when a delivery was attempted and a photograph of a detached house.... I live in an apartment block!
June 25, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi,
I am very sorry to hear that you had issues with out courier. I am glad to see, however, that you have now received your order.
Thanks for the review.
Jack - Customer Experience Team
Duux looks really good and …
Duux looks really good and does all the things I want really well. Very quiet and very powerful. So good, I bought a second one.
July 14, 2023
Unprompted review
Reply from Duux UK | Designed for better air
Hi Alan,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Jack - Customer Experience Team
Great service
Great service, fast tracked delivery, easy to assemble, looks great, quiet and works well, economical to run, second purchase from them
July 13, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi,
We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!
Jack - Customer Experience Team
Prompt delivery and well packaged
Prompt delivery and well packaged. Good pair of fans with timers and multidirectional. Reasonable price. No problems and no reason to not buy from them again
May 22, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your fans!
Jack - Customer Experience Team
Reply from Duux UK | Designed for better air
Hi,
I am sorry to hear that you did not have a positive experience purchasing from us. I am glad to see that this has now been resolved.
Jack - Customer Experience Team
Delighted with my Whisper Fan
This is my second Duux product as I was so pleased with the Duux’s Threesixty 2 ceramic heater last winter. Speedy delivery within 24 hours of placing my order.
Easy to assemble. Stylish & modern design. So versatile. Love how whisper quiet it is - an accurate description - choice of speeds, the timer, remote control all make it a pleasant experience.
July 6, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi,
Thank you for this detailed review. We really appreciate the time you have taken to get in touch and let us know how it is going.
Jack - Customer Experience Team
Received a broken product now have to wait for replacement
Massively disappointed with the fact that I was delivered a product that had a mechanical fault and now have to wait 14 days for a replacement. It was all good and well that I placed an order and it arrived quickly. But then requesting for a replacement which I had to take to a DPD drop off myself and then wait for the replacement. It would be rather disappointing if they decide to send me back the repaired product or a refurbished one when I expected a new and working product.
June 26, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi Soi,
I am very sorry to hear that you received a faulty product.
Unfortunately, we have procedures in place which mean we need to get faulty products back before we can send out replacements.
I can see that a replacement is now on the way to you, which will be with you tomorrow. This will be a brand new unit.
Hope this helps.
Jack - Customer Experience Team
absolutely love this fan
absolutely love this fan . It’s quiet powerful and funky looking and light to move
June 1, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your fan!
Jack - Customer Experience Team
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