Came on time which was good but haven’t unpacked yet as not needing to use it at present
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DUUX make lovely products... ...but there were a couple of hiccups along the way, before it all ended well :) First off, I ordered a 1500W oil-filled radiator, around 5pm. Just after... See more
Duux make really nice quiet "Whisper" fans, and I bought an extra one for the heatwave. I received a "dispatched" email very quickly, but then nothing following up, and no fan. I tried emailing... See more
It did say comes with a filter and that would be added to the package, but I only received 1 filter. I would assume a filter would be given with the device and I was expecting an extra on. Making the... See more
Company details
About Duux UK | Designed for better air
Written by the company
Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories
Designed for better air
The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..
Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.
A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.
Contact info
Unit 400, Buckingway Business Park, CB24 4UQ, Swavesey, Cambridge, United Kingdom
- contact@duux.co.uk
- duux.co.uk
3.2
Average
326 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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My fan arrived yesterday and doesn’t…
My fan arrived yesterday and doesn’t work!
I’ve emailed Duux customer service, but no response.
There’s a heatwave this weekend, so I’ll have to buy a new fan. Obviously not from this company. I only bought it because Which had given it such an excellent review.
If Duux answer this, please give me my money back and pick up this useless thing
Update: I’ve now got to go on a trek for a mile and take this heavy fan to the DHL pickup point, to return it.
Don’t deal with this company!
August 8, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi Patricia,
I am sorry to hear that you received a faulty fan. I can only apologize for any inconvenience caused by this.
I can, however, see that all of your emails to us have been responded too within 24 hours. I can also see that your nearest DPD drop off point is 0.1 miles away from your address, so please do reach out to us, if you are having any difficulties locating this.
Jack - Customer Experience Team
Great for sleeping
Easy website, rapid delivery, and love the product - it’s truly silent on setting number 1 and is perfect for sleeping through the warm nights.
August 2, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your Duux fan!
Jack - Customer Experience Team
Excellent customer service
Excellent customer service. The fan arrived with two small parts missing. I sent an email to customer service. They responded quickly and the parts arrived a few days later. This is the second fan I have purchased. Would highly recommend
August 1, 2024
Reply from Duux UK | Designed for better air
Hi Anne,
I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!
Jack - Customer Experience Team
Reply from Duux UK | Designed for better air
Hi Peter,
We are glad to hear that you have had a smooth process ordering our products. Thank you for the review!
Jack - Customer Experience Team
Very pleased with the fan
Very pleased with the fan - it lives up to its name! Astonishingly quick delivery. And the quality of the product justifies the price.
August 1, 2024
Reply from Duux UK | Designed for better air
Hi Peter,
We're thrilled to hear that you are enjoying using your Duux fan. Thanks for the 5 stars!
Jack - Customer Experience Team
Very quick and easy to order and next…
Very quick and easy to order and next day delivery. Fantastic product.
August 1, 2024
Reply from Duux UK | Designed for better air
Hi Kay,
I'm glad to hear that you had a quick and easy experience ordering with us. Thanks for the feedback!
Jack - Customer Experience Team
There are fans and there’s the Duux Whisper Smart Fan
There’s loads of fans, all much of a muchness, so I was a bit sceptical when I read how quiet this is. I mulled it over and decided to give it a try. I was surprised by the result - it’s not just quiet, it’s silent! Astonishing! And it has all the tilt and swivel capabilities so it really is the business. Nothing else like it. Superb.
July 29, 2024
Reply from Duux UK | Designed for better air
Hi,
Thank you for this feedback that will hopefully help others decide to choose Duux. We appreciate you taking the time to leave this review.
Jack - Customer Experience Team
I bought a replacement remote control…
I bought a replacement remote control for my fan and it doesn't work!
July 31, 2024
Reply from Duux UK | Designed for better air
Hi Andy,
I am very sorry to hear that.
Please do reach out to us at contact@duux.co.uk , so we can assist you with this.
Jack - Customer Experience Team
Reply from Duux UK | Designed for better air
Hi Vera,
Thank you for the review! I am glad to hear you were impressed by our delivery time.
Jack - Customer Experience Team
Excellent customer experience
Excellent customer experience, easy purchasing process and shipping was so fast I was stunned. I placed the order before noon, it was shipped same day, and delivered next day. Super fast. As an aside to the purchasing experience, I can say that DUUX floor fans are so quiet, I've seen nothing on the market that compares to the silence when they operate. This is my second fan (first one bought 4.5 years ago) and I'm exceedingly happy with build quality and functionality.
July 31, 2024
Reply from Duux UK | Designed for better air
Hi,
Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!
Jack - Customer Experience Team
Customer services extremely helpful
Lady at call centre was very helpful. I wanted to buy a replacement remote for my fan but couldn’t find it on line. The lady took the fans details and then she sent me a link so I could order it easily. Fab service.
July 30, 2024
Reply from Duux UK | Designed for better air
Hi,
Thanks for the review! I am pleased to hear that you had a positive encounter with our Customer Experience Team, and I will ensure to pass this feedback onto the rest of the team.
Jack - Customer Experience Team
Really great Product so good we…
Really great Product so good we purchased a second one so quite and powerful and excellent build quality.
July 30, 2024
Reply from Duux UK | Designed for better air
Hi Gary,
Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!
Jack - Customer Experience Team
Great
Great
Placed my order, and it was delivered the next day.
The fan is called Whisper,(you can see why) So if your looking For a new fan look no more. Its a must buy Its so quiet, Fantastic Fan.
July 30, 2024
Reply from Duux UK | Designed for better air
Hi Alan,
Thank you for the review! I am glad to hear you were impressed by our delivery time.
Jack - Customer Experience Team
Faulty Whisper Flex fan - no goodwill
My Whisper Flex Smart Fan developed a really annoying ticking/clicking noise from the motor, this is at a low fan speed and without any rotation, making it impossible to sleep through. The fan is just two weeks past the 2-year warranty so I was hoping for some leniency/goodwill from the company, particularly given that it is a product that I only use 3/4 months of the year.
However, the response from customer service was to manipulate the fan to try to fix the problem (it didn't work) and a flat out denial of repair or replacement, just told that spare fan motors are available for purchase, not even a goodwill discount offered.
Questionable product quality and hard-line customer services certainly doesn't have me rushing to make another purchase.
August 6, 2024
Unprompted review
Reply from Duux UK | Designed for better air
Hi Leonardo,
Thanks for getting back in touch. Although the fan was out of the 2 year warranty we did review this and honour a replacement for you after our conversation.
If you have any further queries please get in touch and we will be more than happy to assist further.
Si - Customer Experience Team
Reply from Duux UK | Designed for better air
Hi Richard,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Jack - Customer Experience Team
I’m a bit of a fan addict
I’m a bit of a fan addict. There can’t be a model I haven’t tried. This is totally silent and excellent wind velocity. Perfect for all night. Five stars from me.
July 29, 2024
Reply from Duux UK | Designed for better air
Hi Marilyn,
Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so.
Jack - Customer Experience Team
Certainly quiet and reasonably powerful…
The fan is fairly expensive compared with other similar sounding products. However it is certainly quiet and reasonably powerful, especially on it highest setting and I would buy again. It is also easy to move around.
July 28, 2024
Reply from Duux UK | Designed for better air
Hi Ray,
I'm so glad to hear that you are enjoying your Duux fan! Thank you for sharing the review.
Jack - Customer Experience Team
Comfortable sleep at last!
Quick and efficient delivery. At last I can sleep with the fan on as it’s super quiet (my bedroom is like an oven when it’s hot!). Reasonably priced and just as good as the most expensive brand - would highly recommend.
July 26, 2024
Reply from Duux UK | Designed for better air
Hi Elizabeth,
Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!
Jack - Customer Experience Team
Very quiet
Nice product, nicely packaged in recyclable materials. Fan is very quiet, we can't hear it at all on the low settings l, love this fan. As my wife said: why aren't all fans this quiet!
July 25, 2024
Reply from Duux UK | Designed for better air
Hi Christopher,
We're thrilled to hear that you are enjoying using your Duux fan. Thanks for the 5 stars!
Jack - Customer Experience Team
The product is excellent but the…
The product is excellent but the instructions for assembly were woeful. Tiny diagrams with no clear indication of where items should be installed.
Dodge managed to deliver to the wrong address ( two streets away) and I had to collect the heavy box myself.
July 25, 2024
Reply from Duux UK | Designed for better air
Hi,
I am very sorry to hear about the issues with delivery. We will make sure to log this with our courier to ensure this doesn't happen again.
In regards to the manual, thank you for your feedback on this, I will feed this back to the manufacturer to look into improving.
I am glad to hear that you are enjoying using your Duux product none the less!
Jack - Customer Experience Team
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