Duux UK | Designed for better air Reviews 

326
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the products, often finding them high-quality, quiet, and effective, especially fans and air purifiers. The delivery service is also frequently praised for being fast and timely, with orders arriving quickly. Conversely, a significant number of customers report extremely poor customer service, citing unresponsiveness to emails and calls. Some people also experienced issues with product quality, including faulty items, loud noises, design flaws, or receiving used and damaged products. Additionally, several reviewers faced problems with delayed or undelivered orders, despite promises of fast shipping.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers expressing... See more

Quality

Customers had ambiguous experiences with quality, with many praising the high quality and quiet operation of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Users describe ambiguous interactions with order experiences, with some receiving quick delivery for ordered... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, citing issues such as unresponsiveness... See more

Reviews shaping this summary

Rated 3 out of 5 stars

DUUX make lovely products... ...but there were a couple of hiccups along the way, before it all ended well :) First off, I ordered a 1500W oil-filled radiator, around 5pm. Just after... See more

Rated 3 out of 5 stars

Duux make really nice quiet "Whisper" fans, and I bought an extra one for the heatwave. I received a "dispatched" email very quickly, but then nothing following up, and no fan. I tried emailing... See more

Rated 3 out of 5 stars

It did say comes with a filter and that would be added to the package, but I only received 1 filter. I would assume a filter would be given with the device and I was expecting an extra on. Making the... See more


Company details

  1. Electronics Store
  2. Air Conditioning Store
  3. Heating Equipment Supplier

About Duux UK | Designed for better air

Written by the company

Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories

Designed for better air

The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..

Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.

A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.


Contact info

3.2

Average

TrustScore 3 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.2

All reviews

(326)

51 reviews in the last 12 months

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Rated 3 out of 5 stars

Good Value, Fast Delivery

Good Value, Very Quiet, Fast Delivery.

We already had a DUUX fan, and a marketing email provided us with the impetus we needed to buy a second one to replace another, rather old, and rather noisy, fan.

The offer price for the Whisper Flex Smart Fan was very good, and the delivery fast. Very satisfied with the order process, and delvery speed.

The fly in the ointment as been the 'SMART' capability. So far it will not connect to Alexa, even thoughthe branding, box, and specs, indicate it should.
It appears there is some update in the system to resolve this, but not yet here.

A little disappointing, but can still use the DUUX App, and as it was a very good price, and is so quiet compared to other fans we have tried, we are keeping it.

August 13, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

Thank you for taking the time to leave this review. I'm glad to hear you are happy with your experience purchasing with Duux!

In regards to the Alexa connectivity, Duux are aware of this issue, and are currently working on resolving this as soon as possible!

Apologies for any inconvenience caused by this.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Duux fans are fantastic

Duux fans are fantastic. I have the whisper fan and the portable and I have to say they’re like having air conditioning on. I got rid of my 4 tower fans as the whisper fan does more than them altogether. I highly recommend couldn’t be without mine now love them !!

August 13, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Quality product and order experience

Clear, uncluttered website. Order process simple, and communication and delivery prompt. Product good quality and as described. Fan so quiet!

August 12, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

Thank you for taking the time to leave this review. I'm glad to hear you are happy with your experience purchasing with Duux!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Great delivery time and product.

Bought a fan from Duux. It was in offer at a better price than anywhere else. It was delivered the next day and the fan is excellent. I am impressed by the service from ordering to receiving it and also the quality of the product itself.

August 10, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Alison,

Thank you for taking the time to leave a review. I'm glad to hear you had a good experience with Duux from start to finish.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Superb Fan

Extra quiet , well made , brilliant discount .

August 12, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Alfred,

We're thrilled to hear that you are enjoying using your fan. Thanks for the 5 stars!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Great offer price on a whisper flex…

Great offer price on a whisper flex fan. Delivery was very quick and the product itself is great, easy to use and quiet.

August 12, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Graham,

We are pleased to hear that you had an enjoyable experience with us. Thanks for the review!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Perfect silent, powerful fan.

Had to take advantage of the recent discount offer as already have 2 of these fans which provide all the cooling you need. We even use one in Spain instead of the aircon overnight as it is quieter. Would highly recommend.

August 12, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Amanda,

Thank you very much for taking the time out to leave a review! We are glad to hear that you are enjoying your Duux fans.

Jack - Customer Experience Team

Rated 4 out of 5 stars

The fan worked very well,and very easy…

The fan worked very well,and very easy to assemble. However the wi-fi pairing and connection to alexa hardly ever works.

August 12, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Bill,

I am sorry to hear of this issue. You should not be occurring any issues with your WiFi pairing, so please reach out to us, if you would like us to investigate this.

In regards to the Alexa connectivity, Duux are aware of this issue, and are currently working on resolving this as soon as possible!

Apologies for any inconvenience caused by this.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Amazing

I order my fan on a Saturday & was here next day Sunday ~ amazing!

I'm so very pleased compact size, lovely looking & I can now sleep as this fan very quiet. Let's out soothing cool air & great having remote & all options.

I would highly recommen. Thank you 💕

August 10, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Catherine,

Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Excellent fast delivery and I’m…

Excellent fast delivery and I’m overjoyed with the fan. It’s gorgeous!

August 10, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi James,

Thank you for the review! I am glad to hear you were impressed by our delivery time.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Great fan purchase

Being disabled and not working I took advantage of your sale prices. The fan arrived on time. As I have various medical conditions the fan suits me perfectly. It is very quiet and from what I gather is not too much usage on power. It oscillates and moves the air around perfectly and I can sit on my sofa and still feel the breeze coming from the fan. All in all a great purchase and I’m extremely happy with it.

August 10, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

Thank you for leaving this feedback. We appreciate hearing about how well it is working for you!

Jack - Customer Experience Team

Rated 5 out of 5 stars

It’s Oh So Quiet!

Fabulous fan - exceeded expectations on how quiet this is!

August 8, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Ann,

Thank you for your positive review! We’re thrilled to hear that your fan has exceeded your expectations.

Jack - Customer Experience Team

Rated 1 out of 5 stars

My Duux Silent fan no longer rotates horizontally!

Dear customer service!
Thanks for informing me that the fan is broken otherwise i wouldn’t figure that out!

My question is why u want me to send you the proof of purchase and then ask me to contact the seller since you already know that the warranty is expired.

My grandfather has a cheep fan from the 70s that still work and this one that costs 200 Euros with the battery has to break so soon. If the vertical function was broken i could live with it but without the horizontal function the thing is almost useless.
I can see on the internet that i,m not the only one with this issue (which i,m sure you are already aware of!)

I was about to get a Xiaomi fan but i decided give Duux a chance which i now regret and this purchase will definitely be my last one from this brand, plus i will for sure write a review about this and warn other about buying any Duux product.

I,m sure most of the positive reviews here are paid reviews!

August 9, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

I am sorry to hear that you have had a bad experience with your Duux fan.

I noticed that you mentioned you purchased this in Euros, which indicates that you did not purchase from us. I also cannot see any correspondence from yourself with us. Please reach out to the retailer in which you purchased from, as we are the UK retailer for Duux.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Saw this product in a store but they an efficient service …

Saw this product in a store but they didn’t have the colour so I went directly to this company I ordered it and it got delivered very quickly

August 6, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Jack - Customer Experience Team

Rated 5 out of 5 stars

All very good 😊

All very good 😊

August 5, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Simon,

Thank you for taking the time to leave a review, we really appreciate it!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Great fan and very quiet

Great fan. Very quiet, which is what we wanted for use in the bedroom. Looks good too. A bit pricey, but well worth the money.

August 2, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery , customer service line helpful however was given some incorrect information which delayed the issue I had which was frustrating but hopefully now sorted

August 3, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi.

I am very sorry to hear that you received some incorrect information, however, I am glad to hear that it has now been resolved.

Thanks for the review.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Great service.

Great service.
Order despatched quickly.
Happy customer

August 3, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Jackie,

I'm glad to hear that you have had a great experience with DUUX! Thank you for the review.

Jack - Customer Experience Team

Rated 1 out of 5 stars

This product is useless

This product is useless. Will not connect to the WiFi. I have tried everything suggested. Watched numerous videos yet nothing. This seems to be a ongoing issue that's not being resolved across the board. It connected to WiFi for a week then stopped. I've paid the extra money for the smart function. It shouldn't be this difficult to get the product to connect to WiFi. So frustrating as I wanted to purchase a second product but I am totally put off now. I would not recommend this product as without the smart function it's a highly overpriced fan.

August 10, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

I am very sorry to hear that you are experiencing issues with your app.

This should not be occurring, so please do reach out to us at contact@duux.co.uk, so we can assist you with this.

Jack - Customer Experience Team

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