Duux UK | Designed for better air Reviews 

326
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the products, often finding them high-quality, quiet, and effective, especially fans and air purifiers. The delivery service is also frequently praised for being fast and timely, with orders arriving quickly. Conversely, a significant number of customers report extremely poor customer service, citing unresponsiveness to emails and calls. Some people also experienced issues with product quality, including faulty items, loud noises, design flaws, or receiving used and damaged products. Additionally, several reviewers faced problems with delayed or undelivered orders, despite promises of fast shipping.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers expressing... See more

Quality

Customers had ambiguous experiences with quality, with many praising the high quality and quiet operation of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Users describe ambiguous interactions with order experiences, with some receiving quick delivery for ordered... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, citing issues such as unresponsiveness... See more

Reviews shaping this summary

Rated 3 out of 5 stars

DUUX make lovely products... ...but there were a couple of hiccups along the way, before it all ended well :) First off, I ordered a 1500W oil-filled radiator, around 5pm. Just after... See more

Rated 3 out of 5 stars

Duux make really nice quiet "Whisper" fans, and I bought an extra one for the heatwave. I received a "dispatched" email very quickly, but then nothing following up, and no fan. I tried emailing... See more

Rated 3 out of 5 stars

It did say comes with a filter and that would be added to the package, but I only received 1 filter. I would assume a filter would be given with the device and I was expecting an extra on. Making the... See more


Company details

  1. Electronics Store
  2. Air Conditioning Store
  3. Heating Equipment Supplier

About Duux UK | Designed for better air

Written by the company

Fans
Heaters
Humidifiers
Dehumidifiers
Mobile Air Conditioners
Smart
Accessories

Designed for better air

The Dutch brand Duux has been a specialist in the field of air treatment for twenty years. Duux believes in the importance of a clean and healthy living environment for everyone..

Duux products are beautifully designed to blend perfectly into any space. Pure Dutch luxury with an international appeal; our products now help make homes healthier and more comfortable in over 30 countries around the world.

A healthy lifestyle isn't just exercise and a diet. Did you know that many health problems are due to poor air quality? We spend an average of 90% of life indoors, where air quality is up to 5 times worse. Considering that you breathe 20,000 times a day, it is very important to pay attention to the air quality.


Contact info

3.2

Average

TrustScore 3 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.2

All reviews

(326)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought it for my son

Bought it for my son, he really likes it, it’s quite and powerful.

July 31, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Bharat,

We're thrilled to hear that your son is enjoying using his fan. Thanks for the 5 stars!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Ordering process easy and design of…

Ordering process easy and design of website very good. Products are of good quality.

August 24, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Andrew,

We’re glad to hear that you found the ordering process easy. Thank you for your positive review! 😊

Jack - Customer Experience Team

Rated 5 out of 5 stars

This is the best fan ever so quiet and…

This is the best fan ever so quiet and give wonderful cool air.
Love it

August 18, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Rated 1 out of 5 stars

Terrible customer service

Emailed about Fan not working the day after it arrived still have not heard back over 7 working days later, unsure how I will be able to return for a refund at this point, terrible customer service

August 28, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi William,

I am sorry to hear that you have received a faulty fan.

Unfortunately, I am unable to see any emails from yourself to us, so please check that it is contact@duux.co.uk who you have emailed.

I have just reached out to you via email, to assist in returning this.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Outstanding customer service.

Outstanding customer service.
I ordered a duux whisper fan from Fashion world catalogue and it was missing the remote. I reached out to Duux direct rather than sending item back and reordering and they kindly sent a remote control which came the next day. Quick email response and Outstanding friendly customer service. The fan is amazing quality and worth every penny, best on the market.

Thank you Duux

August 30, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Vicki,

I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Duux Whisper Fan

Great service - very quick delivery and good communication. The fan is absolutely wonderful!

August 9, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Sue,

Thank you for taking the time to leave this review. I'm glad to hear you are happy with your experience purchasing with Duux!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Great customer service

This is the type of customer service that will ensure I use this company again.
Simon was very helpful and sorted my problem with speed efficiency and politeness.
I’m one very happy customer.
Thank you.

August 8, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Susan,

I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Excellent service

Easy to order and superfast delivery.

So pleased I bought this. It's actually for MY DOG!
She sleeps on my bed and is a double coated border collie. When it's above 20 degrees in the bedroom she's too warm.
I've used a really old fan for absolutely years but could only have it on the slowest setting due to intrusive noise.
This fan is SO much better. Seriously quiet, super adjustable to your requirements, AND it's remote controlled. Total winner for me.

Im very pleased with my purchase, my dog loves the breeze, I love the quiet of it as it doesn't disturb my sleep.

Well worth the money and i wouldn't hesitate to recommend it to anyone who needs a really quiet, easy to use, and versatile fan.

July 19, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

We are thrilled to hear that you, and your dog, are enjoying using your Duux fan! Thanks for the review.

Jack - Customer Experience Team

Rated 3 out of 5 stars

Too small fan

August 17, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Mohammad,

I am sorry to hear that you feel your fan is too small.

Please reach out to us if you would like assistance in returning this product.

Jack - Customer Experience Team

Rated 5 out of 5 stars

A huge fan.

With the Whisper fan, I can finally put my night sweats to bed.
With its quiet sound and whispering sweet nothing into my ear at night, I am lulled to sleep by its gentle breeze. Too much? No problem. with a swift adjustment by remotely pressing some buttons I can keep it at any pace of my choosing. And with its height adjustment, it can keep me cool wherever I need it to be.

August 22, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

Thanks a lot for taking the time to leave such a great, detailed review. We are very pleased to hear that you are enjoying using your Whisper fan!

Jack - Customer Experience Team

Rated 4 out of 5 stars

The fan is working excellently

The fan is working excellently. It is very quiet and efficient. The one star was is because their website at the time of ordering was a bit of a mess with a couple of out of date promotions still showing. When I emailed about this I was told that I was mistaken, and the promotions ( one saying that the price was £99) had vanished. No word of apology. This doesn't effect the product, which I recommend, but rather reflects the company's attitudes.

August 13, 2024
Rated 5 out of 5 stars

Fan just what I needed

I purchased a fan at the start of June, to use in very hot weather. I haven't needed to use it much but I have been delighted with it. My version has a remote control (not an app). This works perfectly.
I am delighted with how effective the fan is & virtually silent. I can use it during a Zoom session without it disturbing anyone.
The online purchase & delivery was easy and quick.

June 7, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

We are thrilled to hear that you are enjoying using your Whisper Fan! Thanks for the review.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Which Recommended and for good reason

Duux have been a pleasure to deal with, the order was easy and the delivery was fast and well packed.

The instructions to put the fan together were brilliant and finally the fan is amazing.

August 3, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Douglas,

Thank you for taking the time to leave a review. I'm glad to hear you had a good experience with Duux from start to finish.

Jack - Customer Experience Team

Rated 5 out of 5 stars

We bought one whisper fan and liked it…

We bought one whisper fan and liked it so much we bought another. very quiet and very efficient . Like having the timer as an hour gets us off to sleep .
Made such a difference to the bedrooms as the house has dormers and it’s like sleeping in the loft , very very hot.

August 7, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Martin,

Thank you very much for taking the time out to leave a review! We are glad to hear that you are enjoying your Whisper fans.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Fab fan

This fan is brilliant. Apart from going from side to side it goes up and down too, plus you can have a gentle breeze or half a gale. It’s very quiet and there is a night time option too when it’s super quiet, couldn’t be happier with my choice of fan. Oh yes, and there’s a cover to keep it in when it’s not required.

August 9, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Betty,

Thank you for leaving us this kind review. It is always useful to hear how our customers are getting on with our products!

Jack - Customer Experience Team

Rated 4 out of 5 stars

I bought the whisper fan

I bought the whisper fan. It does its job quietly, so full marks for that, and overall seems well made. I do have a couple of criticisms - the 26 levels of air flow is irritating, as it just makes changing the fan speed more laborious than it needs to be. Really, a dozen levels would be plenty!

Also whilst it is well made that description doesn't extend to the little cradle which comes with it for the remote control. That thing is awful - has a very loose feeling connection to the main body such that it easily falls off when you need to move the fan. Very out of place with how its otherwise constructed.

Overall though its a great fan.

July 18, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi,

Thank you for taking the time to leave a review! We greatly appreciate any feedback we get, and your constructive criticism will be referred back to the manufacturer.

Jack - Customer Experience Team

Rated 5 out of 5 stars

From ordering our product to it…

From ordering our product to it arriving in the post we had no issues. The website was very clear and we had full updates on delivery. We already had a duux whisper fan and wanted another as it was great so we now have 2 and have bought the covers to keep them dust free when not been used

August 21, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Vicky,

Thank you very much for taking the time out to leave a review! We are glad to hear that you are enjoying your Whisper fans.

Jack - Customer Experience Team

Rated 5 out of 5 stars

Excellent service

Excellent service from the initial order and delivery to the aftersale query and their second to none customer service. The Whisper fan is perfect for warm nights due to its timer and night mode options. The adjustable height is also useful!

July 26, 2024
Unprompted review
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi Ross,

We're thrilled to hear that you are enjoying using your Whisper fan. Thanks for the 5 stars!

Jack - Customer Experience Team

Rated 5 out of 5 stars

Great products

Good website, great service, fantastic products.
I now have 3 fans and will probably be buying another. My favourite feature is the incredibly low noise and coupled with the timer is great when going to sleep.

August 14, 2024
Duux UK | Designed for better air logo

Reply from Duux UK | Designed for better air

Hi James,

I'm so glad to hear that you are enjoying your Whisper fan! Thank you for sharing the review.

Jack - Customer Experience Team

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