e-bikes4you.com Reviews 560

After placing warranty claim the shop simply stopped answering my emails. not one, many emails. After calling them I heard some vague and mutually exclusive explanations- "parts are ordered and should be here on Friday" and then "we have no contact with supplier as it is holiday" on next call. Another few weeks later there is no answer from shop. Despite of being prompted they just ignore claims so keep that in mind when placing an order here. The store is a scam.

Originally ordered a bike that was supposed to be available in 2 weeks. I received an email confirming dispatch with a tracking code. The code did not work and when I contacted e-bikes4you I was told the bike had not been sent and in fact would not be in stock for at least 6 months.
I was offered a refund which I accepted. The refund did not come through and I have been chasing for 6 weeks. In my latest email to them I informed them that I had called my bank who had confirmed that no refund had been made. e-bikes4you appear to have ignored the entire content of that email, as they have responded to say they are so happy that the refund was successful.

I have now had to file a claim with my bank to try to get my money back - nearly 4000 euros!

Edit to update: despite the response from the company below I have not received the credit memo they mentioned. I have also spoken to my bank and they have confirmed that no refund has been made by e-bikes4you.

Took about 3 weeks for tha T.E.C cable to arrive, but well packaged and for now working well.
The cable itself is very stiff wich in time will probably lead to failure..for a 65€ a piece it could be made more flexible.

Communication not good intially, prompt delivery, thanks

I ordered a bike in early August 2022. It is now June and I am still waiting for its delivery. Emails and a (registered) letter are not responded to. I have contacted the shop several times by phone, but I get a vague response. Rarely experienced such a bad webshop.

It is the wrong cable and it taken too Long time
Niels Tachau

Got nice bike for cool price. Strongly recommend.

the bike was completely assembled, the tubeless tyres were already pre-filled with sealant. Exceptional price compared to prices in the Czech Republic. Fast delivery time.

I purchased a bike, the website was promising to deliver it in 15 days. The actual delivery took 5 weeks. Throughout this time, I received no proactive information from the company informing about or explaining the delay. I needed to follow up multiple times and always received the "next week" response. At the end the order arrived, but only half of it. I needed to follow up again twice to get any reply when the rest of the order would be shipped. Nice products, but disorganized and seemingly careless service, one can do better to shopping elsewhere.

Order cancelled 2.6.2023. Cancellation due to unclear delivery time and confusing communication. Waiting for my payment back.

Never had such bad experience before with an online shop. I ordered an Ebike for 6000Eur on the 30th of November. I did not receive a confirmation per email so I called them. The guy on the phone confirmed and sent email as well. So far so good. But I told the guy that I cannot decide between S4 or S5 size so please wait with the dispatch until Monday so I can try out some locally.
I even called on Saturday to confirm I will call on Monday with my size decision, and to confirm that they can wait. They confirmed they can wait even until Wednesday and that they have stock!

So I call them on Monday to switch to the S4 size from S5 and send me a written confirmation about it as well. I was promised a confirmation the same day... Well that never came, wrote an email about it Monday evening. No answer! Called next day evening, where they promised a response again the same day in email where they confirm size change etc. Never came! Rinse and repeat the next day. Now 3 broken promises and counting....

So I try to cancel the order today, since my trust is gone and I do not want to loose all my hair in case I have to do guaranty service with them! Somehow they can reply to the cancellation email in a timely fashion, but not what you expect!

In the email they only state that "the bike is dispatched" 6! minutes before they go on an add hoc 2 days long Christmas Holidays in the middle of the week (no-one does that)! The best is that the attached tracking number is for a completely different product and person?! How can they mess up so many things in a row and lie to the customer so many times?
Now I don't know what is coming, whether it is coming, when it is coming and in what condition after all.
This would be minor annoyance if I was in Austria with 0 fees to send the thing back and not right before Christmas...

Attached for fun the wrong product they sent the confirmation about. Oh BTW on the site the thing is still not dispatched.

Toppp service, top price and very quick delivery!

Great communications and super fast delivery.